• Delivered Pivotal Feature: Successfully deployed a critical feature to a key client-facing product, resolving a project that had faced three prior delays before my involvement.• Led Multifunctional Team: Directed a 20-member cross-functional team spanning the UK and Poland in executing a major initiative.• Achieved Award-Nominated Release: Led my team in completing one of five new features introduced in the past year, resulting in a 'Team of the Year' award nomination.• Implemented Delivery Framework: Pioneered practical adoption of the new Delivery Assurance Framework, enabling our successful feature rollout in alignment with the framework.• Stakeholder Management: Managed stakeholder engagement through steering committee meetings, regular communications, and proactive reporting.• Efficient Artefact Management: Oversaw initiative artefacts, including RAID, RACI, plans, decisions, Jira, and retro action items.• Adhered to Standards: Ensured strict adherence to relevant SDLC, IT Development frameworks, and the delivery assurance framework.• Drove Recruitment: Took a proactive role in recruitment efforts to strengthen the team.• Enhanced Efficiency: Collaborated with Agile coaches to optimise our working methods forincreased efficiency.• Collaborated on Initiatives: Collaborated with product managers on two discovery-phase initiatives, contributing to strategic planning.• Fostered Knowledge Sharing: Shared insights with other delivery managers, contributing to the continuous improvement of the delivery function.

• Led Global Teams: Managed 20 FTEs across 2 cross-functional teams within a 100+ FTE project spanning 19 countries. Oversaw 14+ FTEs in satellite teams (India, Latin America).• Delivered Key Features: Successfully deployed major system features using SAFe Agile methodology. • Enhanced Retention: Achieved 26% higher employee retention in my teams compared to company average.• Effectively collaborated with external clients and internal team members in gathering and refining the requirements, turning them into well described features and user stories and maintaining healthy teams' backlogs.• Revamped Newcomers Onboarding: Designed and implemented a comprehensive onboarding framework, growing project team from 18 to 136 members.• Strategic Hiring: Led hiring efforts, expanding teams in new regions including 3 Latin America teams and an auto-testing team.• Efficient New Teams Onboarding: Managed seamless integration of overseas satellite teams into my teams' areas.• Enhanced Capabilities: Identified skill gaps and restructured software engineering team for increased capabilities.• Facilitated Development: Led training programs to boost employee growth and retention.• Budget Management: Maintained budget control for teams, ensuring optimal utilisation.

Project Management and Business Analysis for custom projects. Requirements gathering and analysis, extensive communication with customers and teams combined with major project management activities.---Welcome to our new website http://itera-research.com/

I was responsible for managing the projects from the very start (which includes their re-estimate or estimate refinement and planning phase) till project delivery to an end customer through all the phases of the project lifecycle. My main responsibilities were project planning, control over the “project triangle” (Scope/Budget/Timeline + Quality), risk management, extensive communication with client and team. I dealt with different types of projects: planning and spec writing, design, flash animation, html/css markup, PHP development and up to complete cycle of development starting from planning phase and spec writing and following up to further support for the finished product. Technically most of the projects I handled were PHP-based. I have relevant experience of writing specs and creating wireframes using Axure RP Pro. I took part in staff recruitment and selection for company PM department and for QA internship program. Due to my strong verbal and written communication skills a number of times I was entrusted with restoring damaged relations between the company and clients we had negative experience with.

Communication with clients. Requirements analysis and clarification. Estimationб making offers and sales. Providing extensive customer care. Project handoff to PM. I workedwith unpaid requests. This involved me in technical investigation & estimation of the projects & providing the quotes & timelines reflecting the effort required for their development. Also I was responsible for customer care, advising and assisting customers coming with specific questions and managing conflictsituations. I workedin close cooperation with all the company's departments: support team, project managers, developers, management & internal development teams.

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