Location - oil capital of Kazakhstan. Responsible for the whole operations except for F&B (Health Club, FO, HouseKeeping, Laundry).

Rules one of the biggest departments in resort for 400-700 employees (depends of a season). Complex operating because of more than 10 different business units inside of the department, among them: SPA and Thermal, beach (longer than 1 km), WinePark, Japanese Garden (biggest in Europe), Theme Park for kids “DreamWood”, production unit, own Sales&Marketing unit, development and projects office, etc. Has a team of 13 leading managers.• Analysing and implementing SOPs,• Implemetation of Budgeting, providing trainings to the leaders,• Inoculating “must have” HR procedures, such as an adaptation, an intangible motivation, an extensive work for labour turnover decreasing, etc.,• Uniting staff around shared values,• Creating a team of leading managers to rule the department staf f successfully,• Creating and adding weekly and monthly repeated meetings,• Analysing of unique business units (WinePark, Cheese Factory, Japanese Garden, etc.) to implement SOPs and add new positions,• Daily and monthly reports analysis, including P&L,• Building communication to other departments, cooperating,• Performing MOD obligations,• Transfering all the meetings to Zoom and Skype, shifting part of the office employees to the remote job, according to Covid-19 requirements.The reasons of my resignation:1. Uncomfortable conditions in the region for the family with 2 small kids. (even with relatively high salary);2. I`d got Job offer for the GM position in other region.

Separated responsibility for the whole property between 2 Oper. Dirs.*. Directly rules following departments: FO, Guest Service, SPA, HSKP, Transportation. Duties: • Analysing and correcting SOPs, • Developing and providing trainings, • Budgeting, P&L, • Working with feedbacks, • Analysing employees: promoting, searching and hiring new staff members (high labour turnover in the region), also hiring seasonal staff, • Adding new positions as needed, • Organising work with sanatorium vouchers, according to the Federal Law №67 (VAT deductions), • Dealing with anti-covid requirements according to “RosPotrebNadzor” (state disease control service) regualtions. + Succesfully solved a lot of guest complaints about broken water heating in the pools at the start of the season (the weather was unexpectedly cold in May). All the guests had become satisfacted with compliments i offered them to resolve that issue and no one claimed for refund.

GROUP OPERATIONS MANAGER of 3 hotels in Velikiy Novgorod region - Volkhov Hotel*, Polist Hotel 3*, Yuryev Yard Boutique Hotel (Yuryevskoe Podvorye). • Spending an equal amount of time at each property; • Development and implementation of SOPs, • Developing and providing trainings, • Supervising the work of employees (including revising financial reports), • Team building: adapting, hiring and firing, • Work with feedbacks, including through the database of all guests in Bitrix 24, • Implementation of an additional sales at the desk (services and goods), with a further sales increasement up to 10% of room revenue), • Budgeting, P&L, • Cooperation with other departments. + Starting from the second month Increased average rating from 7.9 till 9.1 on booking.com and was keeping it at the same level (higher than 8.9) until resignation; + Implemented world class service standards.

Rules all the property as a GM and oversees 2 hotels as a Branch Director. Duties: • Managing all operations to ensure economic efficiency, commercial success, and the highest possible quality of customer service; • Overseeing all departments: Front Office; Food & Bev; Housekeeping; Engineering;Accounting; HR; Procurement; • Ensuring that all aspects of the hotel are operating at the highest possible quality, interms of customer care, accounting, and booking distribution; • Ensuring that the hotel is well maintained and operating in line with international health& safety, fire, and sanitary standards; • Increasing the hotel's MICE potential and attracting large-scale corporate clients; • Proactively making general improvements to the hotel's infrastructure (e.g. updatingfurniture and switching to better electrical appliances) to ensure that both guests andstaff are comfortable; • Introducing progressive labour policies to boost team spirit; • Searching for new contractors, negotiating contracts, and ensuring that works arecarried out to a high standard; • Compiling financial and fiscal documentation ready for submission to the necessaryauthorities; • Applying both economic and administrative experience to ensure that the hotel is fullystaffed with highly-qualified professionals; • Interacting with the authorities, including immigration police. Resigned because Chagala Group had been under M&A process, so all the foreign top managers had to leave the company.

Hotel complex – Chagala Hotel 3* and Chagala Residence 4*(157 + 250 rooms + 33 Town Houses), Atyrau city (oil capital of Kazakhstan)DEPUTY GENERAL MANAGER February 2018 till April 2019(Operational Director)Directs and coordinates the internal structure of an organization based on company policies, goals, and objectives to ensure an efficient working environment and that deadlines are met consistently. An operations director may be the one to suggest and outline these goals and objectives. Duties:• Assist upper management in setting goals that promote company growth• Oversee daily activity of the team• Prepare budgets, schedules, and other organizational reports as needed• Provide advice and guidance to other employees• Manage team workloads in order to meet goals and deadlines• Develop plans to increase efficiency and reduce costs• Improve existing systems and policies• Ensure customer requirements are met in a timely manner• Promote and enforces safety in the workplace• Manage stock and inventory• Oversee manufacturing functions• Work closely with all departments to promote efficient factory optimization• Identify improvement areas and plans and implements systems to boost company effectiveness• Manage internal and external service suppliers• Execute plans designed to meet company goals by changing policies and coaching employees• Replacing GM during vacations and sick leaves.Had been promoted to the GM position at the other property in Aktau city.

Responsible for all duties of the front desk operation which includes: staff training, inter-department communications, staff scheduling, payrolls, guest registration according to state migration policies, etc. Possessing strong communication skills and demonstrate leadership abilities. Duties:• Responsible for short and long term planning and the management of the hotel’s Front Office operations• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans• Check daily GM reports and Manager Flash report before to send them to HOD and owner`s office• Coach and counsel employees to reflect Carlson Rezidor Service Standards and Procedures,• Perform all tasks of a Front Office Staff as needed to facilitate service• Ensure all operations and cash handling are done per policies and procedures• Maintain excellent communication with the housekeeping department• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas• Analyze, investigate, and resolve guest complaints• Daily guest reviews checking through the Review Pro and OTAs websites, investigating, giving well-timed responses• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables• Insure proper staffing levels for customer service goals• Rule gift shop and soft drinks shop.