• Spearheaded the development of an advanced training program integrating Microsoft Power Platform tools with Lean and Six Sigma principles.• Designed to drive rapid process improvements across various work environments.• Empowered professionals with the tools and methodologies needed for success.• Lean Sigma Green belt, Black belt, Master Black Belt Training and Certification• Power Platform Certification Training, Power Platform, Power BI, Fabric,(PL-900, PL-200, PL 300, PL-400, PL 600, DP 600)

▸Azure Cloud MigrationWork directly with SVPs to establish requirements and develop a project roadmap across all teams▸ Lead the strategic planning to build and manage a capacity management teamIncrease ability to analyze and uncover data points needed to understand usage capacity▸Collected data across capacity, usage trends and costs▸Applied Agile methodologies to enhance accountability and drive the digital transformation, leveraging emerging technologies like Power Platform and AI capability.▸Increased transparency for purchasing more capacity on an as-needed basis▸Devised budget and scope for a Cloud migration to increase capabilities long-term▸Communicated seamlessly both the measurable financial and capacity impact▸Led design on new KPIs to measure, track, and manage costs and analyze customer trends and growth ratesIncreased ability to negotiate new customer payment terms▸Directed a budget audit to identify waste and defects and their direct costsDeveloped a system to collect pricing information across products, labor, and development costsDevised new SLAs to effect change and create a better end-user experience▸Building Power BI capabilities for a new visualization projectCreated new forms and integrated Power BI and Power Automate into ServiceNowImprove task completion times and leverage automations for manual processes▸Showcase ways to illustrate leading and lagging indicatorsRemove average cost valuations and identify where customer opportunities can be leveraged for growthNew reporting and data utilization have increased productivity by over 20%▸Led the business process design and recruitment of strategy for a formalized Product Manager teamIncreasing accountability and transparency for process optimizationsIncreasing speed to course correct current areas of opportunity▸Led overhaul of user terms to increase usability and establish data points within the systemCollects data to inform future decisions, development, and KPIs

Lead the strategic planning and transformation across the APP Deployment Function, and align infrastructure needs to reduce the timing to go live while designing new KPIs for the organization. Recognized by leadership for establishing new benchmarks across five core focus areas for the organization, leading governance and infrastructure process design, and championing team leadership to identify problems and speed to deliver, grow, and course correct.▸Identified roadblocks with the APP deployment, integration, and adoption processes across teamsLeveraged Lean Six Sigma principles with Scrum concepts to evaluate processes and redesign team approach to product management.Turned around process and realized an immediate reduction in go-live launch issues by 85%Reduction in rework by 70%Corrected delivery speed for new products and APPs from 80 days to 10 days.▸Led a high-impact capacity planning project for the organizationForecasted current capacity of a $250M infrastructure capacity demand fulfillment model and processImplemented planning and controls and ensure proper capacity was available for one of the largest trading year predictions▸Owned the vision and strategy for CMDB, APP and Go-Live Negotiated cash flow positive contracts with vendors due to high accuracy of forecast and maintenance cost thru preventive maintenance.Oversaw cross-functional teams and business units to develop a model and governance for each key initiative▸Created a market competitive model that increased cost savings company-wideEstablished a preventive maintenance integration, and available updates to ensure seamless operations and increase uptime ▸Developed business case to request investment based on positive business cashflow▸Oversaw a spending strategy across teams, developing a short-term and long-term roadmap to offset costs▸Identify opportunities to capture new revenues and maintain positive cashflow

Worked to understand corporate vision, align stakeholders, and overhaul approach to metrics to create more transparency and increase speed of decision making across the business. ▸Identified opportunity to build out dashboards to collect and populate dataEstablished a deep learning approach to business unit managementReporting functions included business trends and pain points needing immediate action▸Oversaw the design and development of solutions and data quality controls that integrated across IT, Marketing and Manufacturing and increase measurable and trackable metrics enhancing the customer experience.

Recruited as a Lean Sigma Master Black Belt to support other Black Belts and establish functions across Knowledge Management, Dashboard Creation and Nationwide Insurance Marketing. ▸Presented business case to build out capabilities for tracking and measure success▸Introduced OKR strategy that realized a $600K revenue improvement and set a new benchmark for the organization ▸Designed new performance metrics to measure and identify opportunity to expand visibility and unify data enhancing and showing the customer experience▸Built a dashboard to organize and operational corporate strategy and business model ▸Led process mapping initiatives to document and optimize QA processes and identify root cause for reject rate of 20%▸Authored new SOP and controls for production that lowered reject rate and saved over $1.5M in less than 6-months

Led a full redesign, recruitment, and training program for the workforce to match the demand of incoming and projected orders; building a high-performance global team, after retraining and implementation of continuous improvement program was rolled out across multiple lines of business the company realized a decrease in failed activations from 30% to only 5%. ➙ Increased activation success rates from 50% to 90% and domestic from 76% to 92% by instilling Lean and Six Sigma methodologies with managers and creating feedback loops with operational improvements. ➙ Cut defects by 35%; implementing a cellular work environment within an office environment.➙ Established an international team, 17 members handled orders through customs, culture and regulations.➙ Collaborated with the executive team to develop, recommend and implement strategies to continuously optimize operations and revenue while introducing new process improvement measures to increase insight➙ Created a continuous improvement program and rolled out across multiple lines of business, aligning team and individual metrics with defects, reducing the sales cycle for top selling products from 57 to 36 business days.➙ Change Management Lead for the Lean initiative across the business, capturing increased market share and record profits quarter-over-quarter.➙ Participated in vendor negotiations in multiple countries to ensure product performance was consistent to branding and cost-efficiency was reflective of conversions in currency.

Drove efficiency and continuous improvement for the $1.5B fashion retailer with flagship brands including Victoria’s Secret and Bath & Body Works.➙ Saved $30M in inventory costs by alleviating 20+ long-standing issues spanning the enterprise.

Built and maintained high-profile relationships with key accounts, including Kaiser Permanente, J&J, Verizon, US Army, Air Force, Department of Homeland Security, and Federal Motor Carrier and Safety.➙ Delivered a $30M cost savings by leading an IT Help Desk transformation engagement➙ Taught both Green Belt and Black Belt Training internally to IBM as well as to clients

➙ Built the enterprise architecture for a knowledge management system specifically designed for the intelligence community and Department of Defense➙ Created and applied performance metrics to specifically align with the intelligence community➙ Prepared weekly and daily briefings for Congress, the Under Secretary and Chief of Staff for IAIP➙ Reduced client’s recruiting time by 70%, documented operations, assessed organization needs and identified multiple bottlenecks in the hiring process for clients in Federal government security agencies

➙ Motor pool sergeant, US Army, Department of Defense

Delivered the approach and detail design documents for implementing accounting/purchasing and data management systems.✔ Composed proposals and business cases, and forged corporate alliances to reduce state deficits✔ Reduced wasteful spending for states by improving utilization of office space and reducing energy costs✔ Designed and built a web based content management application based on file content attributes✔ Integrated a web based purchasing system with a mainframe financial system

Conducted researcher for various professors in alignment with grants Harvard had received.✔ Developed software applications to collect, proof, and construct research ✔ Designed processes to ensure data collected was accurate prior to analysis✔ Responsible for the statistical calculations for multiple federal agency and national association research projects

Advised the Commissioner of Revenue on operational issues and the effects of legislation on the State budget and budget forecasting✔ Wrote policy recommendations including the Indiana-Illinois Reciprocity Agreement✔ Ensured all new legislation received an administrative code (policy/procedures)and implemented accordingly✔ Member of the State Board of Enterprise Zones and Arc-View Task Force, designed a statewide e-mapping system