Russ Compton Email & Phone Number

• Made travel arrangements for the Public Finance Health Care Team, (10 people).• Allocated and reconciled expenses in Concur for the Public Finance Health Care Team.• Ordered supplies for the San Francisco office, (18 people).• Assisted in onboarding individuals to the San Francisco office.• Answered phones for the San Francisco office, (Cisco IP Phone 7960 - 18 lines).• Opened and distributed mail for the San Francisco office.• Prepared Fed Ex shipments for the San Francisco office. • Managed onsite and document storage with for the San Francisco office.• Acted as troubleshooter liaison for some technical issues regarding phones, printers, fax machines etc.• Set up and took down client and staff meetings in the San Francisco office.• Assisted in document preparation for clients, (including binding documents with GBC).• Paid invoices and managed some vendors for the San Francisco office.• Acted as troubleshooter liaison for some facilities issues for the San Francisco office.

Dedicated administrative and executive support professional with demonstrated strengths in organization, judgment, follow through and customer service. 14 years experience in real estate and financial services. College graduate. Administrative skills include scheduling, meeting planning, database management, preparation of proposals and presentations, research, inventory control, purchasing, multi-line phone systems and office organization. Extensive knowledge of the commercial real estate and financial services/investment businesses with in-depth appreciation and understanding for objectives, terminology, processes and procedures.  Computer skills include Microsoft Office (Word, PowerPoint, Excel, Access and Outlook), MapPoint, Roxio, Adobe Acrobat Writer, SAP, PeopleSoft, SalesForce, Concur, Cliqbook , Live Meeting and Internet Explorer.  Personal strengths include communication and customer service skills, reliability, flexibility and adaptability.

Administrative Assistant/Office Manager - Acquisitions Department 2000-2008Provided a high level of administrative and organizational support for 25 people within the department.Supervised assistant and 4 to 6 temporary personnel; trained staff in customer relations, file and database management, security issues, office operations policies and procedures.Managed large scale organization of due diligence materials for Investment Committee members and client presentations of investment proposalsCompiled and created Word and Excel files; utilized PowerPoint to develop slides for graphics, maps, charts and text; scanned photos/documents; converted hard copy and electronic materials into PDF files.Coordinated daily office operations including scheduling, preparation of presentation materials, updated database, inventory control, selection and ordering of office supplies and problem resolution.Facilitated off-site storage for 7 departments with 60 employees; coordinated preparation and retrieval of boxes and materials with outside vendor; managed domestic and international shipping to investors.Ensured security and integrity of real estate deal documentation through downloading materials to off-site electronic storage service.Collected signatures from Investment Committee members for legal sign-off of due diligence; converted signatures electronically for storage.

Acquisitions Department Reported to Director of Acquisitions providing a high level of executive support including schedule management utilizing Outlook, travel arrangements, prepared and submitted expense reports. Prepared and occasionally drafted emails, correspondence and memos. Personal errands.As time allowed, provided a high level of administrative and organizational support for 25 people within the department.Coordinated daily office operations including scheduling, preparation of presentation materials, updated database, inventory control, selection and ordering of office supplies and problem resolution.Managed large scale organization of due diligence materials for Investment Committee members and client presentations of investment proposals.Compiled and created Word and Excel files; utilized PowerPoint to develop slides for graphics, maps, charts and text; scanned photos/documents; converted hard copy and electronic materials into PDF files.Facilitated off-site storage for 7 departments with 60 employees; coordinated preparation and retrieval of boxes and materials with outside vendor; managed domestic and international shipping to investors.Ensured security and integrity of real estate deal documentation through downloading materials to off-site electronic storage service.Collected signatures from Investment Committee members for legal sign-off of due diligence; converted signatures electronically for storage.Supervised assistant and 4 to 6 temporary personnel; trained staff in customer relations, file and database management, security issues, office operations policies and procedures.

Call Center Operations Collaborated with management team in the rollout of call center test project that pioneered trades and quotes through telephone voice recognition software systems.Supervised, scheduled and evaluated performance for team of 10 customer service representatives responsible for responding to 600 to 800 calls per day; directly responded and resolved escalated calls. Trained staff in customer relations, sales techniques, database management, system enhancements, product knowledge, regulatory compliance, security issues, operations policies and procedures.Consistently tracked and evaluated system performance and provided recommendations to improve customer service and streamline call response time resulting in a significant increase in productivity.

Bsba, Marketing

Activities and Societies: Beta Gamma Sigma Phi Kappa Phi

Business Administration