Russ Euler Email & Phone Number

Ronkonkoma, New York, United States

07/19-Present Michael James Industries, Ronkonkoma, NY 631.231.3434 Customer Service, Scheduling Coordinator• Verify and process technicians payroll• Schedule and coordinate new equipment installs and service repair work• Monitor and direct technicians for efficient logistical purposes to satisfy company and customer needs• Constant daily communication with technicians and customers• Responsible for a fleet of 25 technicians to perform preventative maintenance and service appointments• Responsible for organizing and overseeing parts orders and pick ups• Provide technical support alongside technicians with customers in regards to repair work and troubleshooting cases

• Diagnosed equipment issues with customers over the phone and through emailed conversations, such as equipment not turning on, no sound, or sound not at correct decibel with audiometers and no pressure or leaking pump with tympanometers. Also diagnosed OAE's that were not creating a seal on patients• Decided when a new part was needed, or when a technician was required onsite• Analyzed system procedure's related to the job, such as the process of making a work order to increase productivity or setting up a new account to make sure there were no duplicates, which can affect the quality of products or services provided to the client• Reviewed leads and followed up with customers post service • Drafted service quotes and yearly contracts for both calibration and service• Managed and supervised technicians monthly schedules• Resolved queries regarding the status of customer service orders • Answered questions regarding service capabilities and offerings• Managed installations of new and existing Audiometers, tympanometers, OAE, ENG/VNG equipment as well as computers and touch screens monitors with customers and sales associates • Reviewed and authorized work orders for billing• Scheduled technicians for service, calibrations and annual preventative maintenance appointments• Participated in training alongside technicians to evaluate and repair audiometers, tympanometers and OAE units

• Managed heavy call volume• Mobilized technicians for service, calibrations and annual preventative maintenance appointments • Composed service quotes for yearly contracts for both calibration, service and quotes for existing equipment installations• Collaborated with technicians and Sales Department to ensure customer’s needs are met• Prepared and shipped parts for customers part orders• Maintained extensive customer information in the custom SQL database so customer's contact information and equipment were up to date and accurate• Routed telephone calls to sales representatives for leads on sales.• Complied with laws, and regulations also ANSI/OHSA and JCAHO requirements