As a Senior Solutions Engineer at LinkLive.ai, my primary focus is on driving the sales cycle by partnering with our sales and account teams to craft compelling solutions that meet the unique needs of prospective clients. I lead dynamic pre-sales initiatives, conduct in-depth product demonstrations, address technical concerns, and present tailored solutions that align with our clients’ strategic goals. My role is instrumental in generating leads, supporting the sales team throughout the process, and ensuring that our value proposition resonates with prospective clients, resulting in meaningful business growth.In addition to sales support, I play a pivotal role in shaping and leading the development of a dynamic and agile pre-sales engineering team. This includes optimizing processes to streamline pre-sales efforts and collaborating with cross-functional departments to build a robust lead-generation strategy. As part of a small but highly effective team, I drive the overall sales strategy while ensuring that LinkLive.ai remains competitive and responsive to client needs in an ever-evolving market.

As the Senior Director of Solution Services at an ultra-fast growth company, I've played a pivotal role in driving the company's expansion and success. Leading a dynamic team, I am responsible for aligning our solution services with the company's rapid growth trajectory. This involves developing and implementing scalable strategies, collaborating closely with cross-functional teams, and ensuring that our solutions meet the evolving needs of our customers. I've excelled in fostering a culture of innovation, adaptability, and customer-centricity within the team. My contributions have been instrumental in driving revenue growth positioning our company as a market leader in the midst of rapid industry change.

I lead robust support to a diverse range of stakeholders, including our sales team, channel team, clients, and company partners. I employ my expertise in various areas, such as product demos, presentations, RFP responses, implementation planning, and the creation of Professional Services (PS) statements of work. My role also entails the development and maintenance of an in-depth understanding of all technical applications, implementations, and software that we employ, and a significant aspect of my job is to constantly interpret new requirements and business opportunities, which helps in creating new solutions that are aimed at broadening our offerings. This allows us to diversify our product and customer base and ensures we remain competitive and innovative in our market.

Provide senior-level oversight and guidance of Financial Institution implementations to Q2 Banking Online Banking, Fraud Detection, Risk Assessment, and Compliance management systems. Program manage enterprise-level projects that include the involvement of 13+ business units. Define, manage, and document the backend system upgrade process for hundreds of Financial institutions.• Streamline “implementation projects” and non-project processes to improve the quality of the output. • Perform gap analysis between financial institution needs and wants, against the company's product and services.• Define Standard Operating Procedures (SOP) and Change management for complex internal processes. • Provide a decision-making capacity that cannot be achieved at the project level and be a sounding board for ideas and approaches in solving project issues that have program impacts.• Reduce process cycle time, costs, and increase customer satisfaction.

- Provide sales organization with technical consultancy of product and services.- Review, consult and change all new and perspective Statement of works (SOW)- Communicate market trends and requirements to product and operational organizations.

* Synced release processes with the product development life-cycle by altering procedures and polices. Optimized and streamlined integration techniques to meet stakeholder requirements.* Senior management status report. Defended position on each project by providing accurate and up-to-date statistics showing progress and improvement.* Executed large scale and highly complex project delivery plans throughout the entire organization. Project expectations and goals to the team to ensure on time delivery and completion. * Actively developed environmental requirements for all software Business Units. Determined BU readiness to participate in environmentally sound projects.* Act as SME for all Business Units. Quickly respond to requests for expert knowledge. Mentor and develop project managers and technical staff members.

Lead, Coordinate, Consult and Execute banking product solutions from medium to Enterprise level infrastructures. Provide training, involve in problem resolution, task delegation, involvement in Software Development Life Cycle and information gathering processes for seamless integration and implementation of banking software solutions in Enterprise level environments (Data Center).

Performed testing and quality control of highly complex banking software system; including internet banking and cash management for Fiserv's exclusive online retail and business platforms. Responsibilities included, but not limited to:* Created and maintained "Quality Control" hardware environment for collective testing.* Coordinated software deployments into multiple "Quality Control" environments.* Developed and managed enterprise level beta testing, implementation and education.* Assisted in training various departments, including documentation, business units and support team.Recipient of multiple Service Excellence Awards and Outstanding Achievement Awards

Owned and operated www.ktonic.com, managing all aspects of the business including client projects. Develop marketing and sales strategies that would attract new clients as well as existing ones. Selected accomplishments:* Launched all aspects of business and IT functions. Successfully developed this critical functions, modeling them after previously successful business models.* Secured the large account of myreels.com, a company specializing in outdoor hose reels for home use. Developed and shaped their business model and marketing strategies during the project.* Served as President at Agromart, LLC, a business that imported edible seeds from Eurasian countries. Created the business model and operating strategy from the ground-up. * Hired experienced staff to successfully drive sales and market share through creative marketing strategies. Drove new business ventures with clients through successful industry networking.* Implemented a SalesForce tool to cut down on the administrative time and effort while successfully managing account details, contracts and sales orders.

Provided guidance for all Information Technology/Systems related purchases and decisions at ELEY Corp. Acted as website administrator to ensure the end user interface was acceptable for client use.Selected accomplishments:* Continuously improve marketing campaigns and strategy on the end user interface and website.* Reviewed all proposed I.T. solutions and made sound financial and strategic decisions, focused on overall impact to the organization and individual projects.