Russ Jevtic, Mcp, Mcse, Mcsa, Ccna Email & Phone Number

Hoffman Estates, Illinois, United States

Providing computer support on a wide variety of different environments. Answered customer support calls while troubleshooting tickets on a wide variety of issues.

Schaumburg , Illinois

Schaumburg, Illinois, United States

Handled all the US operations for the company. Provided support on a wide variety of different environments as needed. Answered support calls while troubleshooting tickets on a wide variety of issues.

Schaumburg, Illinois

Provided support on a wide variety of different environments. Answered customer support calls while troubleshooting tickets on a wide variety of issues. Over 250 tickets handled per month. Deployed Windows and Windows Server in a variety of different client environments. Worked and configured Firewalls with different configurations for multiple clients. Continuously worked with Active Directory, Group Policy, DNS, and other essential server services. . Participated as part of a team of IT professionals on a daily basis.

Northbrook ,Illinois

Served as team leader of 8-member Desktop support team with 4000+ users to provide computer, software, and network support. Recruited employees, interviewed, and evaluated qualified applicants. Coached and motivated team members to promote advancement opportunities, continuing education, and improved team member recognition. Partnered with high-level executives to analyze and respond to business needs and guarantee world-class service.Key Accomplishments• Installed and configured remote plants sites with up to 30 PCs, switches, routers, and printers, driving timely setup with limited plant site service disruption; completed 4 sites all under budget; sustained results by conducting equipment refresh every 3 years.• Designed system for 4000 workstation deployments using Microsoft Deployment Toolkit and leveraging MDT and DFS replication, resulting in seamless implementation at 14 different global locations. • Deployed and maintained anti-virus solution for 4000+ workstations using McAfee ePolicy Orchestrator 5, providing reports on compliance status of all workstations at 14 Global locations, helping prevent and protect external attacks and exploits; used the latest available patches that prevented loss of user productivity. • Ensured completion of nightly back-ups, sent tapes offsite using Iron Mountain’s web portal and Backup Executive, and added scratch tapes to vault, ensuring integrity of backups in case of data corruption and avoiding significant downtime/financial loss; maintained and repaired tape vault.• Maintained Data Operations Center and 3 network closets in U.S. location, including racking all new equipment, running cables, setting up/configuring equipment, allowing data center to run 24/7 without needing on-site Network team member.

Illinois

Served as Instructor at the School to help students achieve an MCP, MCSE, CCNA, A+, Network + certifications. Mentored students and provided strategies for taking industry standard certification tests. Maintained the Lab and classroom environments across the organization. Key Accomplishments• Worked directly with over 500 students, providing guidance and knowledge that led to 90% student pass ratio and helped earn information technology certifications.• Implemented lab using Ghost images to help students set up networks and troubleshoot problem scenarios, allowing simulation of real-world issues.