Russ Porter

Russ Porter Email and Phone Number

Manager Customer Experience Projects @ Roadrunner
downers grove, illinois, united states
Russ Porter's Location
Grimes, Iowa, United States, United States
Russ Porter's Contact Details

Russ Porter personal email

n/a
About Russ Porter

Russ Porter is a Manager Customer Experience Projects at Roadrunner.

Russ Porter's Current Company Details
Roadrunner

Roadrunner

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Manager Customer Experience Projects
downers grove, illinois, united states
Employees:
58
Russ Porter Work Experience Details
  • Roadrunner
    Manager Customer Experience Projects
    Roadrunner Sep 2023 - Present
    View
  • Yellow
    Workforce Planning Manager
    Yellow May 2018 - Sep 2023
    West Des Moines, Iowa, United States
    • Manage a team of coordinators with oversight of 450 contact agents. • Develop and manage departmental strategies and processes.• Forecast and maintain optimal staffing levels in an omnichannel contact center.• Interviewed and hired staff. • Oversee payroll, vacation, & FMLA.• Work with leadership to build talent, tools, culture, and organizational capacity that ensures a measurable performance impact for departments. Drive efficient operations taking account of business needs, budgets, timelines, and style of change.• Evaluate strategies and programs to measure the achievement of established key performance goals. • Take an active role in the integration of meaningful change initiatives to include planning, organizing, and communication. • Build relationships and manage expectations, to ensure the successful implementation of key projects.
    View
  • Yrc Worldwide, Inc.
    Strategic Account Manager
    Yrc Worldwide, Inc. Dec 2016 - Apr 2018
    West Des Moines, Iowa, United States
    • Leader of a team surrounding our corporate customers with $120 million in annual spend. • Accountable for customer satisfaction and retention including corrective action planning and implementation. • Identify process efficiencies and ways that we can better provide red carpet customer service.• Onboarding of new customers and business. • Developed customer specific solutions. • Analyze processes for the customer leveraging our Specialized Services which include Expedited Services, Ocean, and Exhibit Markets. • Facilitate process improvements to make services successful for customers.
    View
  • Yellow
    Process Analyst
    Yellow Feb 2009 - Nov 2016
    West Des Moines, Iowa, United States
    • Analyze and provide reporting. • Project future staffing levels. • Set and maintain phone scripts, skills, & reporting.• Provide recommendations for improvement and implementation. • Administer PTO, sick leave, & FMLA for hourly employees.
    View
  • Yrc Worldwide
    Coordinator
    Yrc Worldwide 2003 - Jan 2009
    View

Russ Porter Education Details

Frequently Asked Questions about Russ Porter

What company does Russ Porter work for?

Russ Porter works for Roadrunner

What is Russ Porter's role at the current company?

Russ Porter's current role is Manager Customer Experience Projects.

What is Russ Porter's email address?

Russ Porter's email address is ru****@****orp.com

What schools did Russ Porter attend?

Russ Porter attended University Of Northern Iowa.

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