As part of a large team, provision access to client company's (Capital One) computing applications.

- Supported Linux-based applications involved with the processing of derivative trading documentation for the company’s investment banking division, with a customer community of 700+ worldwide. - Deployed software and monitored applications, databases, network, performance, and availability.- Troubleshot customer web-based and hard client-based connectivity problems. - Troubleshot and resolved customer software errors and gaps in reporting data.- Initiated, tracked, and documented all customer troubles in the business unit’s ticketing system in a thorough and timely manner.- Used TOAD to create and run SQL to resolve data integrity issues and created customer reports.- Scripted the integration between my team’s platforms and upstream trading applications. - Designed and delivered documentation to standardize problem resolutions and build team expertise.- Partnered with development and other support teams to resolve code and performance issues.- Created 15 shell scripts to monitor processing and automate time-consuming work tasks.- Taught two colleagues how to automate tasks and create monitoring tools using shell scripting.- Achieved application availability and trouble ticket SLA goals for 2016 and 2017.

- Supported a Windows-based health and wellness application with a customer community over 500. - Interfaced with development team to identify software defects and provide provisional resolutions.- Used SQL Server Management Studio to resolve data issues raised via customer trouble tickets.- Documented corrective actions into repeatable procedures, stored on team’s Sharepoint site.- Delivered monthly reporting to management and medical event coordinator customer groups.

- Supported Unix and Linux-based mission-critical applications that process mobile device call data with a total customer community over 3000 nationwide.- Installed and maintained software in response to wireless network equipment deployments, resolved customer-raised errors and client connectivity problems.- Saved the company over 200 hours monthly by coding a monitoring toolset for an application.- Significantly improved software delivery processes by partnering with developers to streamline documentation and standards. Saved the teams an average of 20 hours per month in meeting time.

- Supported Unix and Linux-based applications that process statistics from Sprint’s switching equipment and customer phones.- Deployed and maintained software, configured databases in response to wireless network equipment deployments, resolved customer-raised errors and client connectivity problems.- Initiated and coordinated my work unit’s migration to its new Microsoft Sharepoint documentation library system. - Dramatically improved the quality of application upgrade procedures by partnering with our vendor developers and technical writers. Future upgrades were performed with less confusion, fewer errors.

- Supported Unix-based applications that process operational measurements from Sprint’s 2G and 3G wireless network equipment.- Deployed and maintained software, configured databases in response to wireless network equipment deployments, resolved customer-raised errors and client connectivity problems.- Key contributor to the monitoring standards adopted by my business division for the surveillance of hardware and applications.