I worked in the capacity of a Product Owner, Product Manager, and Scrum Master. My duties changed as the business needs changed in support of new product features and associated deliveries. I gathered and documented business requirements as product features and user stories, using the formats of use case, TDD, and BDD. I collaborated with Scrum teams to have updated features implemented based on a release cadence.My responsibilities included serving as the main content authority and lead in Product Development efforts through design and development within Architecture, Engineering, Strategic Planning & Information Technology. I was responsible for ensuring on-scope, on-time, and on-budget delivery of the product portfolio objectives, including business requirements definition and prioritization, driving cohesive end-to-end solutions, representation of Product within SAFe (Scaled Agile Framework) Program Planning sessions, and full testing of strategic initiativesKey accomplishments• Developed and released Network Storage product that provided a new storage option for our customers needing block and file, disaster recovery, or very large quantities of imaging.• Converted a stand-alone Cloud Storage portal to a micro-app within a services portal to eliminate the redundancy of user admin and entitlement functions.• Created and published current UI functions as API’s so that a developer can setup new storage without stepping through the UI.• Updated the release process to utilize automated tools to minimize portal downtime• Update of Web Logic applications to use Rancher for containerization as part of application modernization.

Working in the capacity of a Product Owner on 2 UX scrum teams and in support of our Enterprise customers I supported the specific areas of Service Assurance, Service Delivery, Inventory, SSO connections, Alerts and product onboarding. Working on the business team I was responsible to participate in the design at the 50,000 foot level and conversion of those ideas to actual requirements that were detailed enough for both development and test efforts. Duties include system and product support, UAT, business validation testing, both customer and internal demos, and hands on direct support of product releases with the last 2 being Lumen Engage and the suite of Marvel products. I am very well versed at understanding product inception and the specific areas of inventory and inventory functions from both a UX and data perspective. I have most recently managed documentation with use of the following tools: Jira, VIA, Power BI, Power point and Visio. Key accomplishments• Created a new repair ticketing system that leveraged the best user experiences from each of the merged companies (Level3 and CenturyLink). The new system provided a better experience for our customers to report inventory issues that were not proactively caught beforehand.• Collaborated with stakeholders to combine the inventories of the 2 merged companies into a single experience so that each customer would be able to utilize the same inventory experience and see all of their inventory in a single summary view.• On-boarded a new VoIP product that could be ordered, shipped, and installed within a few days instead of the typical 60 to 90 days.• Collaborated with others to create a new ordering process that allowed for account creation, order details, and inventory views to be processed and displayed to the salesperson and customer in less than one hour. Previously, it took several days on average for this same data to be displayed.

I collaborated with the product development team as the IT Analyst to create a new customer portal, and designed and converted customer-facing telecom applications into modified front-end and back-end requirements. My duties included system support and management of projects via use cases, support of business process management with wire frames and flow charts, coordination and prioritization of requirements, and system implementation. I was responsible for engineering solutions to integrate legacy systems into a one-stop portal implementation including data migration & data integrity through single sign-on to access multiple product inventories supported on desktop, tablet and phone platforms.Key accomplishments• Helped create and implement a new customer portal that made it easier for customers to perform administrative functions, manage their inventory, view existing orders, create and view repair tickets, run inventory and performance reports, and view or pay their invoice. • Implemented of a new circuit monitoring system that proactively notifies a customer of potential outages and allows a customer to either schedule an intrusive test or to simply create a repair ticket when the device is not reachable. Prior to this we were notified by the customer when an issue arose, so this created a much improved customer experience.

Worked on a project to convert one of Fidelity's clients to the Miser loan servicing system.

I formulated IT requirements, analyzed data/work flows and processes and helped with the design and testing of modifications to Empower and related interfaces.My primary duties were divided 80/20 between a Wholesale Origination project and research/correction of production defects.My other duties included documentation of new compliance and lending standards as well as upcoming business directives.Specific areas of emphasis involve documenting technical requirements and assisting with P&P documentation and job aides for the Underwriting portion of the project.

I interviewed my business partners and gathered business requirements, analyzed data/work flows and processes and helped with the design and testing of modifications to Empower and related interfaces.My primary duties were divided 50/50 between small and medium projects and research/correction of production defects.I supported a broker web interface, Empower LOS and various engines used for both.My specific areas of emphasis involve modifications to Pricing Engine, Fee Engine, Wire Information, automation improvements and addition of Business Rules to dictate loan parameters and user authority levels.Client base included Origination, Compliance, Capital Markets and general operations.

I acted as the liaison between Lending, Loan Servicing and Loan Accounting business experts and the Information Technology staff.My primary responsibilities include gathering of business requirements, analyzing data/work flows and processes and helping with the design and testing of modifications to Empower and related interfaces.I was responsible for regression testing larger projects and impact analysis for a change in scope from SOX, OTS or FASB. I performed analysis and development of functional specifications for FAS 91 income and expense deferrals, wire import and export (both from Empower and to the FED).

I worked in the Loan Accounting Department and was responsible for tracking and resolving issues related to Business Unit general ledger accounts. Additionally, I worked closely with the IT department to correct inconsistencies of system processes that affected the Mortgage Servicing Portfolio and its valuation; FASB 91, 125 and 133 rules; and special projects.I coordinated efforts between IT and Accounting department staff to correct issues related to accounting for origination and banking data.