Russ Armstrong Email & Phone Number

Irvine, CA, US

Florida, United States

Irvine, CA

• I worked in the capacity of a Product Owner, Product Manager, and Scrum Master. My duties changed as the business needs changed in support of new product features and associated deliveries. I gathered and documented.
• Developed and released Network Storage product that provided a new storage option for our customers needing block and file, disaster recovery, or very large quantities of imaging.
• Converted a stand-alone Cloud Storage portal to a micro-app within a services portal to eliminate the redundancy of user admin and entitlement functions.
• Created and published current UI functions as API’s so that a developer can setup new storage without stepping through the UI.
• Updated the release process to utilize automated tools to minimize portal downtime
• Update of Web Logic applications to use Rancher for containerization as part of application modernization.

Irvine, California, United States

• Working in the capacity of a Product Owner on 2 UX scrum teams and in support of our Enterprise customers I supported the specific areas of Service Assurance, Service Delivery, Inventory, SSO connections, Alerts and.
• Created a new repair ticketing system that leveraged the best user experiences from each of the merged companies (Level3 and CenturyLink). The new system provided a better experience for our customers to report.
• Collaborated with stakeholders to combine the inventories of the 2 merged companies into a single experience so that each customer would be able to utilize the same inventory experience and see all of their inventory.
• On-boarded a new VoIP product that could be ordered, shipped, and installed within a few days instead of the typical 60 to 90 days.
• Collaborated with others to create a new ordering process that allowed for account creation, order details, and inventory views to be processed and displayed to the salesperson and customer in less than one hour..

Denver, Colorado, United States

• I collaborated with the product development team as the IT Analyst to create a new customer portal, and designed and converted customer-facing telecom applications into modified front-end and back-end requirements. My.
• Helped create and implement a new customer portal that made it easier for customers to perform administrative functions, manage their inventory, view existing orders, create and view repair tickets, run inventory and.
• Implemented of a new circuit monitoring system that proactively notifies a customer of potential outages and allows a customer to either schedule an intrusive test or to simply create a repair ticket when the device is.

Worked on a project to convert one of Fidelity's clients to the Miser loan servicing system.

Centennial, Colorado, United States

I formulated IT requirements, analyzed data/work flows and processes and helped with the design and testing of modifications to Empower and related interfaces.My primary duties were divided 80/20 between a Wholesale Origination project and research/correction of production defects.My other duties included documentation of new compliance and lending.

Irvine, California, United States

I interviewed my business partners and gathered business requirements, analyzed data/work flows and processes and helped with the design and testing of modifications to Empower and related interfaces.My primary duties were divided 50/50 between small and medium projects and research/correction of production defects.I supported a broker web interface.

Newport Beach, California, United States

I acted as the liaison between Lending, Loan Servicing and Loan Accounting business experts and the Information Technology staff.My primary responsibilities include gathering of business requirements, analyzing data/work flows and processes and helping with the design and testing of modifications to Empower and related interfaces.I was responsible for.

Newport Beach, California, United States

I worked in the Loan Accounting Department and was responsible for tracking and resolving issues related to Business Unit general ledger accounts. Additionally, I worked closely with the IT department to correct inconsistencies of system processes that affected the Mortgage Servicing Portfolio and its valuation; FASB 91, 125 and 133 rules; and special.