Managed the transition of support from the Project Services team to the AMS long-term support organization. Monitored knowledge transfer sessions and enforced the hand-over processes between the two teams to ensure successful support transition. Facilitated the coordination of CI initiatives focused on ticket reduction/elimination.• Managed and led the Managed Services team of 80+ consultants worldwide.• Monitored the status of the Infosys Managed Services (MS) deliverables and SLA’s as contracted for Incident and Problem management for the AE SAP CC.• Responsible for Global support for SAP ECC, SRM, SARA, SAC, Dolphin, Workforce Planning, BW and the associated interfaces to external systems; Hyperion, EDW, Mfg/Pro, IRIS, etc.• Partnered with Global Operations Manager to be SPOC for all incidents, changes, and escalations related to Operations activities.• Partnered with Mfg/Pro, Enterprise Integration (EI), SCM and Plant representatives to fully review and improve the Inter-Company Drop Ship process.• Responsible for assisting in the coordination of CI initiatives supported by our AMS partner.• Lead and Team member for the global RFP initiative for contracting out AMS services for the Adient LLC, SAP Enterprise.• Reduced incident volumes by approximately 30% via CI initiatives. Oversaw 800 hours per fiscal quarter focused on improving end-user experience, shift-left support from AMS to end-user, and extending knowledge base documentation. • Facilitated problem management (8D / Kepner Trego) sessions to root cause and resolved critical system issues and outages.• 10 Time Recipient of the JCI Merit Award and 2 Time Recipient of the Chairman’s Award for Excellence

Directly managed and scheduled the transition of support from project teams to AMS. Requested, reviewed, and delivered long-term support cost estimates for projects in Ideation and Design phases.• Facilitated the KT, project content review and handover processes between the PM teams and AMS.• Administered SAP MaxAttention support services for all JCI SAP Enterprise entities and coordinated MaxAttention engagements with the Critical Incident Manager.• Spearheaded the engagement of an external service provider supporting the SAP JIS/JIT functionality.

Directed and led the Application Managed Services (AMS) team of over 80 consultants worldwide. Monitored team deliverables (SLA’a, KPI’s) to ensure compliance to contract terms. Guided Global support for SAP ECC, SRM, SARA, SAC, Dolphin, Workforce Planning, BW and associated interfaces to external systems: Hyperion, EDW, Mfg/Pro, and IRIS.• Partnered with Global Operations Manager to be the SPOC for all incidents, changes, and escalations related to Operations activities.• Collaborated with Mfg/Pro, Enterprise Integration (EI), SCM and Plant representatives to fully review and improve the Inter-Company Drop Ship process.• Aligned teams for global RFP initiative, contracting out AMS services for Adient LLC, SAP Enterprise.

Liaison between Project Saturn and SAP CC Security team for the creation of all new Saturn business security roles. Responsible for all RIFEW tracker changes to ensure a single point of entry of development ‘scope’. Monitored the status of Partner (IBM, CapGemini) deliverables as contracted for Ceska Lipa (Czech Republic) and Bir El Bey (Tunisia) Stage II Trim and Electronics product group plant launches.• Sustained IT leadership for build, maintenance, and support of testing environment (HPQC) for Project Saturn Stage I, Ellesmere Port JIT plant launch, Stage I pilot testing activities (integration testing, UAT), Quality Control for Project Saturn Stage I, and Operations Performance Management (OPM).• Coordinated travel and on-site scheduling for partner (IBM) and Saturn Deployment Team’s to ensure full plant coverage during critical project milestones (testing, validation, training, launch, post go live).

• Responsible for the management and resource assignment of a 13 member team supporting multiple applications spread throughout the Automotive Experience North American Region (AENA).• Primary Owner of all Manufacturing IT Competency Center contracts and support agreements. Major vendors include but not limited to QAD, Covisint, and TradeBeam.• 7x24x365 Application Support and Management of: Mfg/Pro eB2, IRIS, PASS, PARS, Demand Analysis, International Trade and Compliance (QAD TMS), CMMS/Plant PM applications (Maximo, Infor EAM, MP2), PIMIS, PCAD.• Manager of all of the EDI processes including JCI AENA’s relationship with Covisint as our primary VAN EDI provider.• Manage a 13 member multi-national and virtual support Team residing in 3 regional locations.• Responsible for 2nd and some 3rd level support for all issues logged and assigned to the ERP/SCM Applications (over 8,000 issues per year). This support covers over 65 plants in the U.S., Canada and Mexico.• Responsible for maintaining and meeting budget requirements equaling over $1.8 million annually.• Responsible for the management of the internal PRISM SDLC for all ERP/SCM applications.• Responsible for the identification, validation and implementation of annual cost reduction activities based on targets established by senior management.• Annual morale survey results and continuous improvement/corrective actions.

• Budget and application resource Manager for all Johnson Controls AENA Shop floor applications (IPC, JTDS, NOAH, EDIMAT, MIRA).• These Shop Floor Applications provided all of the required production build and support information for over 65 plants located in Canada, the US and Mexico.• Responsible for maintaining and meeting budget requirements equaling over $500,000 annually.• Responsible for the management of the internal PRISM SDLC for all ERP/SCM applications.• Responsible for the identification, validation and implementation of annual cost reduction activities based on targets established by senior management.• 7x24x365 Responsible for all 2nd and some 3rd level application support (3,500 tickets annually)• Annual morale survey results and continuous improvement/corrective actions.• Managed an 8 member multi-national and virtual support Team residing in 3 regional locations.• Annual Morale survey result and continuous improvement/corrective actions.