Highly motivated Technology Specialist and Customer Oriented professional with 15+ years of experience in fast-paced Information Technology and Information Systems environments, and over 20+ years of experience with customer service. I am a thoughtful, disciplined person who is particularly attentive to, careful of, and accurate with details involved in my job. I am skilled in research methods and techniques for solving complex repair problems. I have over 6+ years of experience in a Healthcare related Information Technology industry learning various healthcare methods and software systems such as e-prescribing products including Rcopia and iPerscribe. In the Healthcare IT Industry, I also helped customers navigate their own EHR systems and have learned much healthcare jargon. I have provided customer support to customers over the phone, through tickets (Jira and Zendesk), email and chats. I work at a fast and steady pace, leveraging my background for the betterment of the team, company, and customer. With my proven experience and ability to learn quickly and be easily trained, I can quickly develop a high level of specialized expertise with any type of software. I am capable of training customers to be able to use software to prescribe as well other technical features. I am proficient at helping providers register and use our system and understand how to troubleshoot their various issues. I flourish when creating documents/SOPs that will be used by support staff and customers to help resolve various issues. I carefully analyze situations to plan the implementation of a project minimizing problems and maximizing results. I have great aptitude for work that is analytical or technical in nature.• Strong analytical ability to achieve conflict resolution• Ability to gather, analyze and interpret data to solve problems • Strong computer knowledge and ability to learn proprietary software applications• Excellent interpersonal, customer support, and communication skills• Strong technical knowledge and support• Ability to prioritize and remain focused on the essence of an issue • Results oriented and able to manage various projects and tasks simultaneously • Strong ability to learn new materials quickly and apply knowledge to work