Russell Douglas work email
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I founded D&Co, an experience design consultancy, that leverages the power of innovation, brand, human-centred design and technology, to create connected experiences that enhance the lives of real people. We are a new breed of creative company designed for the experience age. We recognised the need to reinvent the traditional model so we created D&Co, a networked collective of CX, Brand, Digital, Marketing & Innovation specialists that come together to solve today’s ‘wicked’ problems.Underpinning this is our Transformation division, helping progressive businesses to deliver exceptional outcomes through rigorous program management, project management, and agile consultancy.Our vision is simple, we want to create the very best customer experiences in the world.We believe that customer experience excellence is a critical component to delivering business growth.www.dandco.nzSTRATEGY & CREATIVEA highly motivated strategic thinker with a passion for enhancing the customer experience using D&Co's proprietary Experience Innovation System as part of our CX & Innovation Delivery Pathway.- Design research, ethnographic research and insight development.- Design led co-creation programs, CX strategy, brand, digital, marketing, service and experience design.- CX & Service Design Coaching.- CX Capability Build.- EX Strategy.PUBLIC SPEAKINGI’ve presented at a number of leading global conferences including Spark Digital's FWD_Live to over 600 attendees, House of Travel to 800, and ASB Live to over 1,200 to name a few.Charlene Li, Founder and CEO, Altimeter Group says, "The latest technology and business trends can be overwhelming, but Russell not only boils it down into actionable insights, but does so in a highly entertaining and engaging way. I was on the edge of my seat for his entire speech and your audience will be as well."COMMERCIALWith over 25 years of creative agency as well as client-side experience Russell has a proven track record of helping international brands develop design led experiences, taking leadership roles from concept through to execution.- Business strategy, planning, and modelling.- Business development, forecast & pipeline management, P&L management.- Process enhancements, pitch leadership and team management.Russell is a Chartered Marketer through The Chartered Institute of Marketing (CIM) and is an active member of the Service Design Network community in New Zealand.
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Founder And Principal StrategistD&CoAuckland, Nz -
Founder & Principal StrategistD&Co Nov 2014 - PresentAuckland, New ZealandD&Co is an brand experience design consultancy that help our clients to create refreshing solutions using the powerful combination of innovation, brand, human-centred design and technology to deliver an enduring business advantage.We are a community of CX and brand experience strategists, researchers, innovation specialists, designers, technologists, social media experts and marketers.We use our proprietary Experience Innovation System, which is a proven methodology and set of… Show more D&Co is an brand experience design consultancy that help our clients to create refreshing solutions using the powerful combination of innovation, brand, human-centred design and technology to deliver an enduring business advantage.We are a community of CX and brand experience strategists, researchers, innovation specialists, designers, technologists, social media experts and marketers.We use our proprietary Experience Innovation System, which is a proven methodology and set of design methods, to help our clients deliver customer experience excellence. We have worked with some of Australasia's most exciting brands from Z, Australia Post, ASB, FMG, New World, and PAK'nSAVE to Fonterra, Anchor Food Professionals, NAB, Fly Buys, Meridian Energy and House of Travel to name a few.We are currently working on a number of creative projects for clients across Australasia that range from business model reviews, a future of mobility exhibit, identity development, digital experience blueprints, a global customer engagement campaign, a digital futures paper, App design and development, an innovation design sprint, customer journey reviews and user experience audits. Show less -
Cx Advisory Board MemberMarketing Association Apr 2019 - PresentAuckland, New ZealandThe CX Advisory Board provides strategic guidance, thought leadership, and support for the New Zealand CX and marketing community. We strive to ensure CX is recognised as a fundamental creator of value, enabling New Zealand businesses to thrive and grow. -
Head Of Digital ExperiencePrincipals Nov 2014 - Apr 2016AustralasiaDuring the early days of D&Co I worked closely with the Principals team consulting across their business in Auckland, Sydney and Melbourne to help amplify brand-led experience design for their clients. Principals are Australasia's leading independent brand strategy and identity agency. -
Professional Development SabbaticalProfessional Development Sabbatical Aug 2014 - Nov 2014Auckland, San Francisco And Sydney4 months on sabbatical spending time in N. America and Australia at a number of leading educators and agencies furthering my professional development and connecting with business leaders, start-ups and futurists to explore new ways of developing design-led thinking for the New Zealand market.
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Group Head Of InteractiveDesignworks Ltd Nov 2010 - Aug 2014Auckland, New ZealandFrom Nov 2010 until the end of July 2014 I was responsible for leading the interactive offering and team for Designworks across the Asia and Pacific region. Designworks is one of Australasia's leading strategic design practices with offices in Auckland, Wellington, Sydney, Melbourne and Christchurch and over 120 employees.I formalised the Interactive offering taking it from a team of 2 to a successful and thriving 20 strong group of highly motivated digital specialists across Auckland… Show more From Nov 2010 until the end of July 2014 I was responsible for leading the interactive offering and team for Designworks across the Asia and Pacific region. Designworks is one of Australasia's leading strategic design practices with offices in Auckland, Wellington, Sydney, Melbourne and Christchurch and over 120 employees.I formalised the Interactive offering taking it from a team of 2 to a successful and thriving 20 strong group of highly motivated digital specialists across Auckland and Wellington. I delivered exceptional results reporting significant revenue growth in the 3.5 years I was with Designworks and in 2013 grew fee revenue by over 70% year-on-year with very strong underlying margin.I was lucky enough to work for some of New Zealand’s leading brands such as Air New Zealand, Contact, CourierPost, Fonterra, Kiwibank, Methven, Tourism New Zealand and Unitec as well as developing an international portfolio in Cathay Pacific, Coca-Cola Amatil and IDAIR to name a few.Alongside my team we created a diverse range of exciting digital projects from the Best Award winning Unitec YouFinder app and Telecom Airport Wall to next generation in-flight entertainment experiences for the likes of Air New Zealand, Cathay Pacific and IDAIR as well as an authentic New Zealand story-telling platform for The New Zealand Story. Show less -
Managing DirectorWorld Archipelago Jan 2008 - Sep 2010London, United KingdomI led a team of strategists, designers, developers and producers as Divisional Managing Director at World Archipelago - a leading digital agency based in London and New York. The agency specialize in highly creative and technically complex work that combines smart creative with smart technology to generate measurable results for their clients.I formalised the business division and was responsible for its business plan, leadership and direction as well as taking full responsibility for… Show more I led a team of strategists, designers, developers and producers as Divisional Managing Director at World Archipelago - a leading digital agency based in London and New York. The agency specialize in highly creative and technically complex work that combines smart creative with smart technology to generate measurable results for their clients.I formalised the business division and was responsible for its business plan, leadership and direction as well as taking full responsibility for the P&L and reporting to the Board on a quarterly basis. I delivered a year-on-year increase in revenues of 35% and, at the time, was responsible for winning the agencies largest account. I also led several management, process and efficiency improvements during his time.Alongside my team I worked with some of the U.K’s leading brands including the BBC, Carter Jonas, Disney, Knight Frank, Savills, Strutt & Parker, Telegraph and Vodafone to name a few. Show less
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Digital Marketing ConsultantRussell Douglas Sep 2005 - Dec 2007London, United KingdomEngaged in a number of digital marketing consultancy contracts helping businesses to effectively embrace digital to drive customer acquisition, retention and advocacy.My key client was Strutt & Parker, a top 5 Estate Agent based in the U.K, where I developed the firms digital marketing strategy and implementation roadmap. During my time working for Strutt & Parker I managed their largest digital project, redesigning and re-building their service channel, and reported a significant… Show more Engaged in a number of digital marketing consultancy contracts helping businesses to effectively embrace digital to drive customer acquisition, retention and advocacy.My key client was Strutt & Parker, a top 5 Estate Agent based in the U.K, where I developed the firms digital marketing strategy and implementation roadmap. During my time working for Strutt & Parker I managed their largest digital project, redesigning and re-building their service channel, and reported a significant uplift across all key digital metrics as well as increasing digital revenue contribution to several million pounds. Show less
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Creative DirectorBlack Sun Jun 2003 - Oct 2007London, United KingdomI worked for Black Sun for nearly 10 years starting as a Senior Interactive Designer and working my way to Creative Director where I led the agencies digital creative direction.I was responsible for the successful delivery of major digital projects for the likes of The May Fair Hotel, British Airways, Opodo, Standard Chartered, and Barclays and also delivered a range of print based projects for Carphone Warehouse, Tomkins, Standard Chartered, and the NCT.During my time at Black… Show more I worked for Black Sun for nearly 10 years starting as a Senior Interactive Designer and working my way to Creative Director where I led the agencies digital creative direction.I was responsible for the successful delivery of major digital projects for the likes of The May Fair Hotel, British Airways, Opodo, Standard Chartered, and Barclays and also delivered a range of print based projects for Carphone Warehouse, Tomkins, Standard Chartered, and the NCT.During my time at Black Sun I was involved in some of the agencies most effective design thinking, winning a number of industry awards including a Marketing Intelligence Award and a CIPD Recruitment Marketing Award for my work with British Airways. I was also involved in a number of judging roles.I was also lucky enough to work with Alan Fletcher, the founder of Pentagram, before he passed away in 2006. Show less -
Design DirectorBlack Sun Dec 1999 - May 2003
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Senior Interactive DesignerBlack Sun Dec 1997 - Nov 1999
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Interface Design ManagerDorling Kindersley Jun 1996 - Nov 1997London, United KingdomOne of the most rewarding and creative periods of my early career was working alongside the interface design team at Dorling Kindersley. We were responsible for the creation of multi award winning interactive experiences from Space & the Universe, Nature 2, History 2 and Science 2.I worked with some of the most talented creatives in the industry and enjoyed creating exceptionally detailed and crafted interface design for the above titles. I was responsible for conceptualising, designing… Show more One of the most rewarding and creative periods of my early career was working alongside the interface design team at Dorling Kindersley. We were responsible for the creation of multi award winning interactive experiences from Space & the Universe, Nature 2, History 2 and Science 2.I worked with some of the most talented creatives in the industry and enjoyed creating exceptionally detailed and crafted interface design for the above titles. I was responsible for conceptualising, designing and 3d modelling and animating the key home interface design alongside the multiple interactive experiences that were accessible from each key home environment. Show less
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Senior Multimedia DesignerDorling Kindersley Jun 1995 - May 1996
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Multimedia DesignerWood Group - Odl Aug 1993 - Jun 1995Aberdeen, United KingdomI was sponsored by ODL throughout my 5 years Technical Illustration training and joined the business for nearly 2 years after completing my studies.I worked on a variety of rewarding projects from technical illustrations, brochure design, 3D modelling and visualisation, animation, and multimedia presentations.An opportunity to join the multi award winning Dorling Kindersley team in Covent Garden, London led me to leave ODL and venture down south.
Russell Douglas Skills
Russell Douglas Education Details
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Professional Diploma In Marketing -
Blackpool & The Fylde College Of Art & DesignTechnical Illustration
Frequently Asked Questions about Russell Douglas
What company does Russell Douglas work for?
Russell Douglas works for D&co
What is Russell Douglas's role at the current company?
Russell Douglas's current role is Founder and Principal Strategist.
What is Russell Douglas's email address?
Russell Douglas's email address is in****@****las.com
What schools did Russell Douglas attend?
Russell Douglas attended Heriot-Watt University, Chartered Institute Of Marketing, Blackpool & The Fylde College Of Art & Design.
What are some of Russell Douglas's interests?
Russell Douglas has interest in Passionate About Kite Surfing, Cooking, Art.
What skills is Russell Douglas known for?
Russell Douglas has skills like Design Research, Digital Research, Digital Strategy, Experience Design, Service Design, Customer Experience Design, User Experience Design, Creative Strategy, Digital Media, User Interface Design, Web Design, Inflight Entertainment.
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