- Sources resumes of qualified healthcare candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.- Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; document these interviews.- Sets up interviews between candidates and hiring managers.- Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.- Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

- Updated CRMs, managed payroll, tracked employee timesheets, and ensured accuracy in attendance records using tools such as GoHighLevel, Google Workspace, Logics, and Credit Repair Cloud.- Provided executive support through data entry, document management, calendar organization, and meeting coordination and acted as a liaison between departments, clients, and customers, ensuring clear communication and smooth task execution, utilizing Google Workspace, Office 365, Zoom, and Slack.- Onboarded new clients, guiding them through setup for a seamless transition. Recruited, onboarded, and trained new hires, managing the entire recruitment cycle using Slack, Zoom, Google Workspace, and CRMs.- Managed email inboxes and responded to customer inquiries via call, SMS, and email using Google Voice, Google Mail, Vonage, and RingCentral.- Ensured client account confidentiality and security by managing sensitive information through LastPass.- Delivered administrative support, generated Google and Outlook accounts, distributed tasks, and assisted with project completions using Google Workspace and Office 365.- Handled personal tasks for clients with attention to detail and a strong commitment to client satisfaction.- Executed email marketing campaigns and nurtured leads using automation tools like ActiveCampaign and AI Tools to drive engagement.

- Created engaging multimedia content for social media platforms and fostered a positive community through active interaction using tools like Canva and CapCut.- Addressed customer inquiries and concerns promptly and professionally, ensuring high levels of customer satisfaction.- Identified and engaged potential leads through social media platforms such as Meta Business Suite, Facebook, Instagram, and TikTok, and initiated outbound calls using Google Voice and Grasshopper to assess their potential as clients.- Coordinated and scheduled appointments, maintained and updated client information in CRM software, tracked interactions, followed up with leads, and communicated appointment details using Credit Repair Cloud, Google Sheets, Outlook Calendar, Google Voice, and Grasshopper.- Set up targeted Facebook ad campaigns to generate qualified leads, analyzing performance metrics to optimize results and improve engagement.- Executed lead-generation email campaigns using ActiveCampaign, utilizing automation tools to nurture prospects and convert leads into clients.

- Collaborated with producers and hosts to prepare and execute engaging radio programs, and coordinated interviews with guests and contributors to ensure a smooth and professional process from scheduling to on-air discussions.- Conducted thorough research to enrich program content, and developed scripts for on-air announcements, promotions, and segments to ensure a cohesive and captivating narrative that resonated with the audience.

- Performed phone support duties and services for a food delivery account.- Responded to customers’ questions and assisted in resolving their concerns related to orders, delivery, or payment.- Reviewed and approved requests for booking cancellations and refunds.- Provided necessary compensations to customers.- Activated food and delivery promos and discounts.- De-escalated customers with order or service complaints.- Coordinated with delivery drivers by providing precise logistics to follow.

- Assisted with administrative tasks like filing, data entry, and document preparation, maintained accurate records for a streamlined workflow, and actively participated in department meetings by taking detailed notes and contributing insights aligned with organizational objectives.- Actively engaged in community outreach activities and events, fostering meaningful connections with residents to better understand their needs and concerns.- Engaged in productive collaborations with interns and staff members from diverse city departments, fostering a cross-functional approach to project development and implementation.