Senior Technical Support Analyst
CurrentTechnical Support Analyst at Infor.I have moved from the Landmark Support team to the Process Flow/Process Automation team to cover a vacancy on the team. I troubleshoot technical problems across a variety of operating systems, and problem areas.IT is a dynamic field, and being successful as a support engineer requires constant learning as the products you support evolve with the industry. To be an effective troubleshooter and problem solver you need to have a good understanding of all the pieces that interact to make your system run.I work well with multiple operating systems, my most direct experience is with Windows Servers and UNIX. I work with SQL Server, Oracle, and limited DB2 exposure. I have experience with PERL, C, HTML, Visual Basic, along with multiple scripting languages and Websphere middleware. My strongest skill by far is with Java ... from JVM tuning, debugging to decompiling and troubleshooting code. I work with Sun or IBM javaAlthough not part of job description, I do maintain a server for our team complete with SMTP mail server, FTP server, multiple Infor/Lawson environments.
