Russel John Pendon Email and Phone Number
“Never stop learning” - has been my mantra since I entered college and has been inspiring me ever since to be better every day and drives me to not limit myself with what I can achieve in all aspects of life. It is the reason why I am very fond of trying out new things and developing skills that people around me often think as irrelevant to my career path. As for me, learning is never irrelevant. And so I am always referred to as “Jack of many trades”. I have a degree in engineering, and a diploma in Culinary Arts, and currently pursuing a Diploma in Business Administration.All of my experiences have given me the knowledge and developed my personality. The discipline of training my mind to do new things, and the eagerness to be good at something new made me a good employee and business owner. With my broad mind, and stretched learning ability I can easily adapt to a new working environment, and breezily build relationships with different kinds of people from all walks of life.
Maniac Media Group
View- Website:
- maniacmedia.group
- Employees:
- 5
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Executive Assistant And Social Media ManagerManiac Media GroupCalgary, Ab, Ca
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Executive Assistant / Social Media ManagerManiac Media Group Mar 2022 - PresentSan Diego, California, United StatesCoordinate and execute high-level administrative tasks, including drafting correspondence, preparing reports, and handling confidential information with discretion.Manage complex projects, coordinate cross-functional teams, and ensure deliverables are completed within established timelines.Develop and execute comprehensive social media strategies to increase brand awareness, engagement, and followers across various platforms.Maintain and update filing systems, databases, and records, facilitating easy retrieval of information.
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Digital Marketing Project ManagerManiac Media Group Feb 2020 - Feb 2022San Diego, California, United StatesManaged a team of web developers, video editors, graphics designers, copywriters, social media managers, customer support, and virtual assistants completing more than 100 projects for 5 high ticket brands.Supervised the development of promotional videos and posters, landing pages, sales funnels, membership sites, eCommerce stores, training materials, eBooks, and email marketing for 7 digits brands/businesses.
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Restaurant Manager & Corporate SecretaryCabanas Dine & Bar Dec 2018 - May 2022Tagaytay, Calabarzon, PhilippinesStreamlined corporate governance processes by implementing a new digital documentation system, reducing administrative errors by 30% and enhancing compliance.Led cross-functional teams to execute strategic initiatives, improving operational efficiency and boosting annual revenue by 15%.Managed daily restaurant operations including staff scheduling and inventory control, introducing a new training program which increased customer satisfaction scores by 20%.Developed and implemented marketing strategies to drive customer engagement, resulting in a 25% increase in repeat business.
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Client Relationship ManagerIformat Aug 2017 - Feb 2020Melbourne, Victoria, AustraliaServed as the first point of contact for over 60 new and existing clients needing digital marketing solutions for small businesses while maintaining over 90% client satisfaction.Managed social media, content curation, lead generation, reporting, analytics, copywriting, and administrative work for a mindfulness coach. Closed at least 1 new contract per month.Produced weekly, bi-weekly, and monthly SEO reports. Collaborated with the SEO Manager in analyzing, planning, and implementing SEO strategies which resulted in approximately 5-40% lead growth. -
Senior Operations RepresentativeCapital One Jul 2014 - Jun 2017Muntinlupa City, National Capital Region, PhilippinesResolved 10 - 50 daily escalated credit card concerns like disputes, fraud, limit increase, balance transfers, and APR reduction from high-value clients while maintaining at least a 70% Net Promoter Score. -
Senior Analyst, Service Delivery Team ManagerAccenture Mar 2013 - May 2014Quezon City, National Capital Region, PhilippinesManaged a team of 15-20 full-time employees servicing international telecommunication clients. Coached, mentored, and developed skills of each member who achieved the target metrics of under 8 minutes total handling time and 80% customer satisfaction. -
Team CoachSitel May 2010 - Mar 2013Mandaluyong, National Capital Region, PhilippinesSupervised a team of 15-18 technical support representatives responsible for resolving laptop and desktop computer issues. Trained technicians to improve technical know-how and sales ability while achieving the Key Performance Indicator of 80% CSAT (Customer Satisfaction) 74% TPR (Total Problem Resolution, 65% FCR (First Call Resolution), and $5 RevGen (Revenue Generated per call).
Russel John Pendon Skills
Russel John Pendon Education Details
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Academy For International Culinary ArtsCookery And Baking -
Rogationist CollegeElectronics And Communications Engineering
Frequently Asked Questions about Russel John Pendon
What company does Russel John Pendon work for?
Russel John Pendon works for Maniac Media Group
What is Russel John Pendon's role at the current company?
Russel John Pendon's current role is Executive Assistant and Social Media Manager.
What schools did Russel John Pendon attend?
Russel John Pendon attended Southern Alberta Institute Of Technology (Sait), Academy For International Culinary Arts, Rogationist College.
What skills is Russel John Pendon known for?
Russel John Pendon has skills like Web Design, Social Media Management, Project Management, Bpo, Computer Technical Support, Team Management, Service Delivery, Customer Service, Search Engine Optimization, Business Process Outsourcing, Web Content Writing, Virtual Assistance.
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Russel John Pendon
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