Russell Jackson Email & Phone Number

Phoenix, Arizona, United States

Leading telecommunications and fiber network operations to ensure the highest levels of reliability, security, and performance across the infrastructure. This role involves managing a team of network professionals and coordinating with cross-functional departments to maintain seamless and efficient telecommunications and fiber network services. Responsibilities include strategic oversight, troubleshooting, and continuous improvement to optimize network operations and support organizational… Show more Leading telecommunications and fiber network operations to ensure the highest levels of reliability, security, and performance across the infrastructure. This role involves managing a team of network professionals and coordinating with cross-functional departments to maintain seamless and efficient telecommunications and fiber network services. Responsibilities include strategic oversight, troubleshooting, and continuous improvement to optimize network operations and support organizational goals. Show less

Phoenix, Arizona, United States

Led the Solutions Engineering team responsible for sales and customer support, delivering end-to-end mobility and wireline solutions. Spearheaded the design and execution of tailored business solutions in collaboration with partners and customers, driving a 30% increase in adoption and reducing onboarding time by 25%. Established the team, including developing the Statement of Work and Proof of Concept processes.Key accomplishments:• Contributed to 129% average growth over 4… Show more Led the Solutions Engineering team responsible for sales and customer support, delivering end-to-end mobility and wireline solutions. Spearheaded the design and execution of tailored business solutions in collaboration with partners and customers, driving a 30% increase in adoption and reducing onboarding time by 25%. Established the team, including developing the Statement of Work and Proof of Concept processes.Key accomplishments:• Contributed to 129% average growth over 4 years, earning Inc. 5000 recognition for 5 consecutive years.• Managed a $1M+ budget, achieving targets through strategic forecasting.• Specialized in delivering LTE and 5G business solutions for channel partners and enterprise customers.• Collaborated with OEMs like Cradlepoint, Meraki, Inseego, and Pepwave, vetting hardware/software for customer solutions.• Supported security products including DDoS Mitigation, SIEM, and Zero Trust Network Access (ZTNA). Show less

Provided complex technical support to sales teams in the Enterprise Strategic sector, specializing in Dedicated Internet connectivity, SD-WAN, VoIP, Cloud Services, VPN/IPSec enablement and IDS/IPS Security capabilities. Key Accomplishments:• Orchestrated the development and presentation of compelling sales proposals to high-profile clients including Intel, American Express and Honeywell, resulting in 20% increase in successful contract closures and revenue boost of… Show more Provided complex technical support to sales teams in the Enterprise Strategic sector, specializing in Dedicated Internet connectivity, SD-WAN, VoIP, Cloud Services, VPN/IPSec enablement and IDS/IPS Security capabilities. Key Accomplishments:• Orchestrated the development and presentation of compelling sales proposals to high-profile clients including Intel, American Express and Honeywell, resulting in 20% increase in successful contract closures and revenue boost of $3M.• Developed targeted sales proposals to high value customers in SD-WAN and VoIP resulting in a 30% increase in sales for these priority products in three months.• Advanced support of WAN technologies such as MPLS, Carrier Ethernet, DWDM, TCP/IP, BGP, OSPF and EIGRP. Show less

Delivered high-level engineering expertise for a team of ten engineers while providing strategic technical support to multiple sales teams in the Southwest region. Key Accomplishments:• Established an advanced technology training environment for ten internal engineers. • Created tailored training modules and resources for Convergence/IP Telephony Solutions, facilitating knowledge transfer among 25+ team members which increased team engagement and overall sales by… Show more Delivered high-level engineering expertise for a team of ten engineers while providing strategic technical support to multiple sales teams in the Southwest region. Key Accomplishments:• Established an advanced technology training environment for ten internal engineers. • Created tailored training modules and resources for Convergence/IP Telephony Solutions, facilitating knowledge transfer among 25+ team members which increased team engagement and overall sales by 30%.• Received President’s Club recognition for outstanding performance in 2010 and 2011. • Led the design and testing of enterprise-level strategic programs, resulting in the successful launch of the Iridium Satellite Network, which is used by over ten thousand industry professionals for enhanced connectivity. Show less

Phoenix, Arizona

• Spearheaded the design, pricing, contracting, and provisioning of all telecommunication carrier services for the Center.• Selected for and graduated from the Insight Leadership Series training program.

Phoenix, Arizona

• Performed advanced technical training of Internet Access/VPN/VoIP for multiple staff levels within Qwest businesses.