A self-motivated, versatile I.T. expert with 27 years of experience and a background in technical support, service delivery, the media industry and the military. Dedicated and adaptive, can successfully complete multiple tasks and projects with high-quality results even within strict deadlines and challenging environments. Capable of working both independently and as part of a team due to exemplary communication and organizational skills combined with extensive technical knowledge and outstanding mediating abilities. Cooperative and decisive, is a potential source of inspiration for junior staff and a reliable employee for senior management. Participates regularly in training programs, earning several diplomas in the process, including the certificate in ITIL v3 Foundation, the ITIL v3 Intermediate certification in IT Service Operations, a BTEC Higher National Certification in Computer Studies and the Prince2 Project Management Foundation certificate. An innovative, hard-working professional with strong management skills.