• Compiled comprehensive analyses of Global Merchants' payment performance metrics focusing on ecommerce payments, including benchmark and forecasting trends, synthesizing data into detailed business performance reports and improvement strategies for both internal and external stakeholders (including C-level leadership).• Applied an evidence-based methodology to recommend enhancements, leading to an 8% increase in authorization rates and generating an additional $6 million in monthly revenue for the client.• Extracted data manually form various sources and transformed complex data sets into actionable strategic insights though Dashboarding and Presentations, enabling Merchants to boost revenue while reducing processing costs, resulting in $500k annual savings in fees and a $4 million annual revenue increase through optimized authentication processes.• Fostered relationships with account managers and business stakeholders as a key expert, ensuring effective implementation of proposed modifications and upselling of Worldline products to enhance the merchant's overall Global payment performance.• Experience with merchants from a wide range of industries including hospitality, air travel, online subscriptions, education, gaming, etc.

• Spearheaded the analysis and interpretation of transaction data across multiple payment processors using SQL, Excel, and Tableau, offering forecasting and trend analysis with strategic recommendations on payment processing projects and resolving internal team inquiries.• Focused on dissecting key payment metrics within the NORTHAM and LATAM regions, deriving targeted strategies for enhanced customer experiences and payment performance, managing relationships with regional processors (Adyen, WorldPay, Chase Paymentech, dLocal, Worldline, etc.)• Led quality assurance initiatives for payment processing updates and new integrations, ensuring seamlesscustomer experience and payment flow, and identifying key improvement opportunities.• Managed and communicated project requirements, ensuring success through detailed, high-level reporting and effective stakeholder engagement.• Worked hand in hand with internal Fraud and Chargeback teams to reduce risk.

• Provided essential support to GoDaddy's customer support and regional internal teams on payment processing issues, facilitating effective communication between payment processors and internal development teams.• Analyzed crucial payment metrics for the EMEA regions, formulating practical optimizations to boost customer experience and payment efficiency, managing relationships with regional processors (Worldline, Adyen, etc.)• Supported quality assurance processes for new payment processing integrations and updates, focusing on comprehensive testing of customer experience and payment flow.

• Revamped daily revenue analysis for Liftable Media, ensuring accurate and timely financial insights.• Undertook detailed root cause analysis of daily revenue fluctuations using MS Excel, Google Sheets, and Google Data Studio, presenting findings to C-level leadership.• Developed and implemented a robust quality assurance process for evaluating ad serving technology, focusing on site latency, bottlenecking, ad-serving errors, and reporting inconsistencies.• Negotiated multiple advertising network and vendor contracts, resulting in revenue growth from these products and services.• Networked with various advertising networks to optimize setups in Google Ad Manager (formerly DFP).Established internal policies for addressing employee-reported inappropriate ads, enabling swift and effective resolution by the Ad Ops department.

• Performed manual compliance tests to ensure adherence to FINRA regulations and guidelines.• Efficiently managed and prioritized a varied testing schedule to meet critical deadlines.• Facilitated test preparation by researching and organizing essential documents for future assessments by GBAM and GWIM groups.• Participated with Compliance Officers and Senior Leadership on specialized projects to guarantee the development of predicted tests aligned with FINRA standards.

• Provided key support the closure of an MRA through gathering data through reviewing recorded calls and examining / analyzing complaint content used in the tracking, reporting and managing of internal control gap issues.• Recognized as SME for the complaints testing process; lead training of new team members, provided coaching and support through addressing compliance concerns and questions and work distribution for the new team members.• Executed independent audit tests that evaluated the quality of cases researched in the Card Services environment with a specific focus on high-risk situations.

• Analyze the Fraud and Merchant Dispute claims process to identify gaps in processing from a procedural, regulatory (Reg E and Reg Z) and/or customer perspective.• Create reporting, as well as training, specific to each line of business based on monthly findings.

• Analyze the Fraud and Merchant Dispute claims process to identify gaps in processing from a procedural, regulatory (Reg E and Reg Z) and/or customer perspective.• Create reporting, as well as training, specific to each line of business based on monthly findings.

• Worked 3rd shift (10pm-6am) on weekends shocking shelves and helping customers.

• Utilize problem solving skills to de-escalate problematic situations in cafe to ensure the Starbucks experience for all customers.• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.• Recommended products based on solid understanding of individual customer needs and preferences.• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

• Oversee the implementation and ensure the efficiency of inspection and quality of all outgoing software shipments.• Planned, performed and oversaw inspection and testing of products to ensure the quality deliverable. • Documented quality assurance activities, such as internal audits.• Analyzed customer grievances and other non-compliance issues.