May be available for contract work.

Business Owner

Managed Quality Assurance Department for 2 billion pound per year polymer production facilityo Operating budget exceeding $5 milliono 40 full time employees – 12 staff and technical, 28 hourlyInitiated laboratory focused safety awareness campaign, continuing history of 7 years with no recordable injuriesReduced variation in critical test methods 30%, leading to improved plant operation and reduced substandard productImplemented efficiencies in ISO Quality Assessment process, improving internal audit process and reducing external audit annual costs by $10,000Upgraded SPC knowledge and application within QA department and across facility

Managed Corporate Customer Complaint Process achieving optimal response times and effective problem resolutiono Facilitated and directed investigations on critical complaints and customer issueso Led effort to increase on-time complaint closures from <50% to over 80% o Eliminated over $1MM potential losses through effective corrective actionsDeveloped operations strategies to reduce variability and improve on-target performanceReduced viscosity measurement error affecting 40 MM lb/year business, reducing substandardFacilitated team to reduce sub-standard and increase product value by $1MMConsulted on Customer Satisfaction – Customer Value

Managed contracts for third party inspection and laboratory suppliers to support 150 to 200 marine and terminal product transfers per monthResolved customer product issues associated with transportation and storage of productsReduced losses of strategic product by more than 60% contributing >$1MM annually to bottom line by improving process proceduresServed as Transportation Emergency Response Coordinator

Developed robust interlaboratory precision metrics system leading to reduced test variability by more than 20% among three laboratories and over 80 laboratory testing systemsDesigned and implemented test method management process updating and maintaining over 200 test methodsUpgraded LIMS system improving user satisfaction and efficiencyLed inter-laboratory team focusing on testing procedures, safety issues, and quality systemsLed Technology and Process groups on TQM, SPC, and statistical analysis

Polyethylene product design and developmentConsult with customers on technical product application and useInvestigate product complaintsProvide operations technical supportRevised additive raw material strategy improving efficiency and reducing sub-standard