Operated National Bank and Trucking Company accounts. Managed day-to-day activity; client questions, triaging late or missing agents, and agent performance management. Recognized for building strong, honest, trustworthy client relationships. Visited on-site branches to establish a two-way feedback channel between branch management and agent. On-boarded new agents and frequently performed future visits to observe and teach in real time. • Processed client request USRs: collaborated with Operations Managers including SPP, PDA, and the GSOC to fill client requests.• Developed an online incident report form for the agents resulting in uniform incident reporting to clients. • Edited grammar/formatting of agent incident reports ensuring clear and concise messaging to clients' Regional Security Managers. • Revamped agent-armed/unarmed site post orders to produce simple, consistent reporting.• Established a OneNote database to track short and long-term assignments.• Interviewed agents and assisted in the hiring decision-making process.• Worked with a client Regional Security Manager to stand up a protest response action plan which is now implemented in Oregon, Colorado, Ohio, and Wisconsin.

Performed a variety of assignments, including concierge-level, residential, or event security, responsive services, basic driving, and investigations. Represented Pinkerton's core values of integrity, vigilance, and excellence. Provided daily protection for employees at the Lyft Hub (Chicago, IL) and Milwaukee service center.• De-escalated tense situations or individuals that may arise. • Wrote detailed incident reports following any incident, occurrence, or variance that warranted documentation.• Provided response services related to emergency and crisis planning, high-risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.• Transported clients to and from company locations and/or events.• Completed multi-level facility security & threat assessment inspections, daycare centers to aerospace facilities.• Identified and escalated equipment deficiencies/failures.• Conducted quality undercover investigations and completed investigative reports.• Provided undercover protection for select business executives while terminating employees that posed a threat to the business building or team members. • Served as security for corporate teams conducting large-scale workforce reductions.• Provided executive & event security for Adidas on numerous occasions.

Managed undercover surveillance in Indiana, Illinois, Kentucky, Michigan, and Wisconsin for worker’s compensation claims. Developed and implemented the Medical Investigation Unit marketing plan. Orchestrated executive protection to provide event security for a former U.S. Army General & CIA Director. Selected to serve on a team that provided security for the national Fox Sports broadcasters and executives during the 2016 National League Championship Series and World Series.• Reported comprehensive daily surveillance activities to clients/internal management. Adjusted daily surveillance efforts accordingly. • Completed final case surveillance reports with detailed descriptions of daily events with photographs and videos. • Proactively informed and coordinated surveillance activities with local law enforcement to uphold surveillance activity integrity.• Analyzed social media platforms to provide clients with detailed cyber investigation reports.• Undercover protected corporate company executives who terminated single to large-group employees (workforce reductions) to analyze/de-escalate threats and uphold a safe environment.

Oversaw all Special Line claims within 8 counties of Northern Indiana. Specialized in Motorcycles, ATVs, Boats, Personal Watercraft, RV/Travel trailers, and Manufactured Home products. Accountable for claimant-fixed property inspections and estimates for claims involving businesses, homes, fences, landscaping, mailboxes, and trees.• Inspected, diagnosed damages, and developed a repair estimate for each claim.• Negotiated and reached agreed prices for repairs with contractors and repair facilities. • Acted as the single point of contact for customers during open claim property repair and issue resolution.• Established rapport with repair facilities resulting in timely, quality, customer repair resolution. Property and Causality Claims Adjuster• Completed auto accident, scene, and coverage investigations.• Determined driver liability on all claims. • Guided customers and claimants through the end-to-end claims process.• Completed inspections and estimates on vehicles and fixed property.• Issued payments for vehicle and fixed property repairs.Accolades: Special Service and Assignments• 2010 – 2011 Reserve member of Progressives Catastrophe Response Reserve Team • 2009 Member of the Indiana Escheatment Team• 2009 Member of the National Salvage Unit• Deployed to several states after hail, tornados, and hurricane storms.• Field Rotational Representative for Crown Point, IN Manage Repair Rep Team.

• Indiana Property and Causality Licensed 2006.• Outside Sales Representative.• Sought out new auto, residential, and commercial business customers.• State Farm Bank Certified. • Managed after-hours telemarketing program to draw new customers into the agency.

Project managed Commercial and Residential Security Consultant projects. Managed the design layout and installation of security, fire, access control, and CCTV. • Conducted final walk-thru and system training with end users.• Collaborated with residential/commercial clients to develop the most effective security solution to fit their needs. • Designed/laid out residential security systems, commercial security, fire alarm systems, commercial CCTV, and access control systems.• Managed system installations and technician installations during the installation process.• Trained all end users on systems operations.