Manages the activities and/or operations of a loan production, loan servicing, commercial or real estate construction loan team responsible for loan processing, documentation, pre-closing/closing tasks, loan monitoring, loan servicing or may include underwriting activities. Reviews loan documents prior to funding. Acts as primary liaison with all customer personnel regarding loan administration. Coordinates all processing and funding activities with other banks participating in loan relationships. Receives and process customer requests for loan advances. Review and certify collateral/document submissions in accordance with Loan/Operations Policy and Procedures Manual. Initiates appropriate funding actions to fund the loan closing/acquisition per the customer’s instructions on the customer specified funding date, normally same day. Safeguards all collateral while in the possession of the law firm. Ensures that collateral inventory is maintained in accordance with the Operations Policy and Procedures Manual including performing monthly collateral audits, utilization of appropriate Trust Receipts and maintenance of an accurate accounting of all such activities. Verifies loan purchases and performs payoff functions in accordance with the Operations Policy and Procedures Manual. Performs general maintenance of accounts including data input, related report ordering and review, preparation of appropriate forms, maintenance of transaction logs, wire and transfer processing, preparation of balances, and review of aged loans. Participates in the formulation of work procedures, policies and methods to ensure compliance, legal, investor, regulatory, and/or business policies which directly affect the work unit but may have an indirect, if any, effect on other departments or outside customers. Manages projects that primarily impact functional area or specific department. May oversee quality control process and assists with managing budget.

Administer processing and closing of all loan products and evaluate all orders and prepare all required loan documents. Provide assistance to all existing and new clients and assist to resolve all issues. Prepare and draft all amendments and prepare all consent letters and obtain all required credit approvals. Prepare draft for ancillary documents and obtain required approvals. Provide assistance and manage all customer assets and coordinate with team members for all bank portfolios. Document all new loan requirements and recommend modifications to existing loans. Provide counseling to all loan documentations department and maintain knowledge on all loan products. Document all processes and evaluate all information to maintain accuracy and provide training to team members for documentation of processes. Collaborate with lenders and legal departments to evaluate all applications and ensure adherence to all company policies. Eliminate all errors for all loan documents and maintain all contract documents. Reviews all standard and attorney prepared loan documents for completeness and accuracy. Ensures all documents are reviewed by Loan Officer for validity and compliance to underwriting package. Ensures loan is closed as approved per underwriting package. Secures all required signatures, checking for completeness and validity of documents, and notarizes such signatures as required. Ensures all documents are recorded as necessary. Obtain all missing information and evaluate all documents for accuracy and assist eliminate all fraud and resolve all discrepancies. Manage third-party vendors (title insurance, escrow, taxes, etc.) and workflow (UCC filing) at the transactional-level. Advise on process improvements (systems, process, and procedures) to enhance operational excellence and create a standardized approach across all regions.

Receives commercial loan application files for Loan Officers within the New York City region. Communicates between underwriters, loan officers, borrowers and their legal representatives. Orders title work, appraisals, and surveys, including environmental and flood insurance designation as necessary. Reviews for completeness and general propriety. Obtains verbal opinion or interpretation from TD Bank US attorney or title company if question exists concerning possible validity of first lien or other questions regarding a clear title. Reviews title work that has been performed, determines whether a marketable title is obtainable, and reports findings to Manager. Ensures compliance with TD Bank US Lending Policy and underwriting criteria. Reviews all standard and attorney prepared loan documents for completeness and accuracy. Ensures all documents are reviewed by Loan Officer for validity and compliance to underwriting package. Ensures loan is closed as approved per underwriting package. Secures all required signatures, checking for completeness and validity of documents, and notarizes such signatures as required. Ensures all documents are recorded as necessary. Calculate pre-paid and accrued interest; review loan documents as needed; obtain loan document signatures; prepare wire request forms; review settlement statement; confirm all funding conditions have been satisfied; send funding authorization e-mails; prepare and distribute Informational e-mail; update Maestro. Completes post-closing review of loans closed in the Commercial Division and ensures all outstanding items are resolved. Ensures document exceptions are followed up and cleared in a timely manner. Coordinates data entry of accurate information into loan system, processes new loan or restructures loan files for the Post Closing Review Team.

Responsible for supporting the technical and systems needs of International Operations business unit. Provides intra-department support to the International Operations team; external Commercial clients using the Internet based front-end product and other SunTrust stakeholders in the International products. Typically handles direct programming support, performs documentation of systems and provides link between users and information systems department. Establish and maintain a seamless and efficient working relationship with teammates at all levels (including Senior Management). Develop and Train the International Operations team to ensure consistent understanding of new technology. Prepare and Disseminate monthly reports which are utilized by the management team of International Operations and WLS to ascertain strategies for the team to grow and improve. Responsible for analyzing issues, propose solutions, innovate and implement new initiatives. Assists the manager and the department with special projects as needed. Provide exceptional customer service for our internal and external clients. Foster an environment of continual process improvement.

The communication link between the WLS CCSC Center, WLS Production Center, Infosys, and the front office client in order to assist with resolving client issues. Establish and maintain a seamless and efficient working relationship with teammates at all levels (including Senior Management). Develop and Train the Infosys and Atlanta Doc Prep Team to ensure consistent achievement of departmental goals and delivery of quality client experiences. Serve as an onshore team leader to the Infosys Team. Manage the partnership between CCSC and WLS Production Orlando and Richmond in order to resolve client issues. Prepare and Disseminate monthly reports which are utilized by the management team of WLS Production to ascertain strategies for the team to grow and improve. Responsible for analyzing issues, propose solutions, innovate and implement new initiatives. Responsible for managing the Communication Liaison and GACCS.Docprep mailbox. Responsible for the approval of Rush requests based on workflow and status of Level of Service. Assist the Workflow Coordinator with managing the workflow queues and assign loans. Served as Supervisor and Team Lead for the Atlanta Doc Prep Department when required. Assists the manager and the department with special projects as needed. Provide exceptional customer service for our internal clients. Foster an environment of continual process improvement.

Prepare loan documentation for Small Business, Commercial, Commercial and Construction Real Estate, and Letters of Credit. Responsible for managing special markets such as; the Real Estate Finance Group in Virginia, the Virginia Private Client Credit Lines and North Carolina; these Markets loan documentation required extensive research and legal analysis. Responsible for remaining current on all legal and regulatory requirements for commercial lending. Identify and solve any legal issues to perfect the bank’s lien on all secured loans. Interact with real estate attorneys, agents for title companies and internal clients to ensure quality customer. Analyze and review loan and collateral documentation for the Infosys Document Prep Team. Ensure that loan documentation conforms to established bank policy. The communication link for the Infosys Document preparation team and assist in resolving issues regarding legal documentation, policies and procedures, and process improvements.