• Senior practice leader responsible for overall client success and value delivery• Oversight and accountability for the expansion of the CRM practice focusing on partnering with clients and prospects to create business value with their CRM investments• Build strategic roadmaps for clients and prospects to achieve their operational and financial objectives• Responsible for delivering and selling cloud based CRM projects• Work with practice leaders on business development initiatives; respond to RFPs, build POCs, provide estimates, lead sales presentations, and create statements of work• Serve as Engagement Manager overseeing all facets of implementations including business analysis, process design, solution architecture, and managing relationships with key stakeholders, executives, and decision makers• Responsible for developing Salesforce practice; interview candidates, foster practice collaboration by building “CRM Community”, participate in the development of Force.com applications, and publish/promote best practices• Responsible for a team of eleven Salesforce practice consultants• Provide support to practice members from both a technical and professional perspective

• Responsible for solution architecture on CRM implementation projects• Deliver business transformation projects focusing on Salesforce and the Force.com platform• Perform CRM strategy assessments for Fortune 500 clients• Contribute to internal collaboration platforms on multiple subjects including CRM, approach to identifying and closing new business, and domain expertise• Manager for multiple individuals with responsibilities for their career development• Responsible for identifying, pursuing, and closing business transformation and technical implementation projects• Work closely with Directors, Managing Directors, and Partners on opportunities and strategy to close new business

• Responsible for delivering CRM solutions on multiple platforms• Architect CRM solutions across various industries• Focused on growing CRM practice and other technology offerings• Organize and lead delivery teams across regional CRM projects• Delivered projects using Waterfall, Agile, and Waterfall/Agile hybrid implementations• Advise clients on infrastructure requirements to support CRM implementations

• Responsible for delivering business and technical solutions in the NYC Metro, Mid-Atlantic, and Northeast regions across multiple CRM platforms• Lead CRM client engagements across industries focusing on platform strategic value and roadmap• P&L responsibilities for the CRM East Coast practice leading a team of 15 practitioners• Manage vendor relationships and participate in industry events• Recommend technical solutions based on client business needs and infrastructure strategy• Architect CRM solutions that include extending relational databases, integration with external systems, selecting and/or building data migration platforms, business logic programming, and workflow development• Leveraged Agile methodology in delivering CRM projects• Act as a liaison between change management, development team, and project sponsors to structurally manage a required process change• Primary contact for change management and project sponsors changes; ensuring team is maintaining accuracy in task development and process integrity• Ensure scheduled deliverables meet customers’ requirements and expectations• Build relationships with customers and develop a Trusted Advisor status• Internally, led SWOT and other strategy analysis at EMC to provide a more efficient approach to sales, service, and delivery of services• Other responsibilities included data migration, configuration, and training

• Focused on developing CRM practice for the East Region• Worked with clients and prospects on developing and implementing CRM initiatives• Led business and technical evaluations to implement improvement processes and architecture• Provided business and technical consulting services including project management, data migration, customizations, and training• Architect and lead delivery of complex CRM solutions• Provide business and technical consulting services that include project management, data migration, customizations, and training

• Responsibilities include Project Management, Design, Customizations, Coding, Data Migration, Training, and assistance with Business Development• Assumed lead role as Project Management for the top strategic clients to secure long-term relationships with key decision makers• Responsibilities also include managing consultants and salespeople for the CRM practice• Maintained strong relationships with customers and vendors• Instrumental in building the CRM practice in the Tri-State area and New England Managed the P&L for the CRM group• Performed Project Management duties for CRM and eCRM implementations ranging in size from $250K to $2M• Managed a group of 5-10 consultants on various projects• Other responsibilities include, Needs Assessment, Documentation, and “hands-on” work on projects.• Assisted clients with developing plan for user acceptance of new application and business process.• Performed Sales Engineer duties for all CRM deals nationally

• BA and PM responsibilities for CRM clients• Installed and configured various CRM applications• Provided data conversion services from various sources of data• Software installations included integration of SQL, Oracle, Exchange, and IIS running on an NT platform