Russell Kramer Email and Phone Number

• Privileged Access Management• Identity Management solutions (ADFS, Azure, MIM, SaaS)• Coordinate, configure, and maintain Single Sign-on solutions.• Skilled In troubleshooting modern authentication protocols : SAML, OpenID Connect, Oauth 2.0, WS-Fed, Kerberos. • ADUC/ADAC, DNS, DHCP, DFS, Group Policy, etc • File Services and replication.• Microsoft Exchange administration. • PowerShell scripting solutions.

• ADUC/ADAC, DNS, DHCP, DFS, Group Policy, etc • Experience with Identity Management solutions (ADFS, MIM, SaaS)• Support Microsoft Exchange administration. • Coordinate, configure, and maintain Single Sign-on solutions.• Create/Utilize Powershell script solutions when necessary. • Serve as escalation resource for complex Active Directory/Exchange/SSO related issues.• Monitor Infrastructure daily to verify performance and availability of all hardware and resources.

• Manage 5000+ User owned and Company issued iOS, Android and Blackberry mobile devices. • Proficient in MobileIron, BES12 and Blackberry Enterprise Server platforms.• Experienced in GOOD Dynamics Platform.• Manage user account permissions,groups, and software deployments via Active Directory and Configuration Manager consoles.• Develop and test new software configurations and EMM platforms in an effort to seek new ways to improve and secure the ideal user mobile experience. • Build, image, and repair PCs and Laptops for new hire set-ups and Branch equipment refreshes.• Coordinate Mobile and PC application deployments to end users.• Configure, assign, and maintain RSA mobile security tokens for remote access users. • Travel nationally/internationally to convert and train new PC and Mobile Device users during Firm acquisitions/migrations.• Travel nationally/internationally to install branch equipment including Cisco and Riverbed networking equipment, APC power supplies and Dell File Servers. • Review billing of corporate wireless accounts monthly to balance cost effectiveness with business needs. • Served as physical Inventory lead for all of PC Support, providing weekly counts and reconciliations of all desktop related company assets company-wide.• Responsible for storage and disposal of PC hard drives per Department of Defense requirements.• Assist end users daily with daily Mobile, PC, and printer hardware/software related issues via desk-side support and Remote desktop tools.

• Led Store from last in the Company to 1st in the District. • Received President's Circle Award for individual sales performance. • Closed old location and moved retail store to a higher traffic location.• Maintained 100% average customer service survey score. • Develop associates' selling abilities and motivate them to achieve sales targets. • Build sales funnel to drive store traffic and increase frequency of appointments.• Review daily reporting of store performance and develop action plan to improve store performance.• Receive, process and organize shipments of serialized merchandise.• Extract customer needs and build personalized proposals from a portfolio of electronic devices. • Coach customers through initial set up of Wireless smart phones, hot spots, and tablets.• Identify knowledge gaps and re-educate customers to better maintain customer satisfaction.

• Receive, process and organize shipments of serialized merchandise.• Assess inventory constraints and manage inventory based on sales forecasting.• Coordinate and write monthly staff schedule.• Learn and teach back sales promos and contests to Sales Team• Actively sell Sprint products and services while holding Sales Team accountable to achieving individual sales targets.

• Nominated by Market and Store Leadership into Leadership Development Program• Uncovered needs and linked products/services to potential and existing customers • Implemented new sales process to hit 100% + of quota 5 consecutive months in 2012 • Analyzed customer usage and rate-plans and recommended new plans when applicable• Assisted customers with technical issues and collaborated with necessary departments to resolve them when applicable. • Balanced customer retention with profitable business results• Planned and executed personal weekly agenda to stay on top of in store initiatives • Documented detailed notes after each customer interaction into company database. • Solicited new business through outbound calling, community involvement, outreach programs, etc.• Maintained thorough knowledge of store merchandise and provided helpful and accurate advice to customers• Assisted with inventory counts and reconciliation as needed

• Added and maintained wireless customers across several carriers • Recognized by management for high level of warranty attach rate • Processed daily incoming/outgoing product shipping • Assisted with bi-annual inventory/reconcile of all products in store• Certified in all Monster THX Home Theater/Power products• Installed and demonstrated various electronic products• Organized and filed sales records/wireless contracts and prepared money for bank deposits at the end of each working day