• Led and conducted technical interviews for prospective candidates, assessing their skills, experience, and cultural fit for my team.• Coordinate shift activities in our daily huddles, handovers, ongoing issues etc• Provide technical assistance and guidance to team members, helping them troubleshoot and resolve complex issues.• Serve as the point of escalation for unresolved technical problems, coordinating with higher-level support or management as necessary.• Leading projects for high profile clients, which include building solutions, working tight deadline requests, solving issues and dealing with unhappy customers etc.• Identify areas for process improvement and implement changes to enhance operational efficiency and effectiveness.• Identify training needs within the team and organize training sessions to address knowledge gaps and improve technical skills.

• Escalation point to junior engineers in a high pressure shift with low staff.• Resolving SR’s created with the VMware vendors.• Engaged in mentoring, training and overseeing the work and progress of eight juniorVirtualization Engineers.• Improved onboarding process by creating wiki’s while training engineers and gaining feedback.• Host brownbag sessions for topics that require a deep dive.• Work during critical hours when there is the highest chance of P1 issues. This is an extremely high pressure shift that requires the ability to solve problems quickly, multi-task efficiently and prioritise work accordingly.• Leading projects for high profile clients, which include building solutions, working tight deadline requests, solving issues and dealing with unhappy customers etc.• Carrying out business as usual work in the form of tickets, phone calls and meetings as well as assigning tasks to junior engineers.• Manage SDDC environments for customers, which includes vSAN and NSX management.• Involved in several large datacenter migration projects that required well planned actions to meet tight deadlines and incur minimal downtime.• Involved in major DR testing and failover maintenances for customers using SRM and Zerto.• Managing projects for upgrades and patching of over 10,000 hypervisors.

• Part of a team that manages one of the largest VMware infrastructures in the industry, consisting of more than 10,000 hypervisors.• Daily tasks involved provisioning, managing, troubleshooting and supporting customers with their VMware infrastructure.• Additional products that I work with include: vRanger, SRM (Site Recovery Manager), vROPS.• Provisioning: work with the customer and a dedicated account team to identify and provision a solution that meets their needs.• Work towards strict timelines to meet customer deadlines.• Troubleshoot issues that generally consist of networking, storage or hardware issues.• Provide advice on best practices and any queries that may arise from the customer for their VMware platform.• Day to day issues could consist of performance troubleshooting, dealing with issues that involve downtime, requests from customers to make changes to their environment, carry out maintenances as planned with customers.• Take the initiative to create, update and improve documentation to assist others within the team. Took the initiative to make repetitive/time consuming tasks easier/quicker by working with the automation team to get tasks scripted.• I was the direct point of contact for all escalated/urgent customer build requests due to the speed and high quality of my work.• Continually worked with the automation team to improve the process and time it took to provision a new solution.

• Maintaining and supporting the IT infrastructure in a state of the art Data Center.• Supporting Provisioning teams Globally to make sure deployment dates are hit on time• Server support, maintenance and configuration, including Windows Server, Red Hat Enterprise Server, Ubuntu Linux, CENTOS and VMWare ESX.• Net device and storage maintenance and deployments including, Cisco firewalls and switches, F5 and Brocade load balances and SAN/NAS equipment.• Dell/HP server hardware support and upgrades.• Troubleshooting LAN/ WAN connectivity issues.• Running to a world class standard and troubleshooting fiber and copper cabling.• Housekeeping 5S tasks • Data Center Migration Projects

• Deliver solutions to customer's before their expected due date.• Deploy new hardware for customer migrations.• Build , Rack & Cable customer's solutions from start to finish.• Use our Automation tool to deploy software to customer's solutions.• Troubleshoot any issues with new deployments, Hardware / Software or Networking issues.• Housekeeping 5S tasks

· Use remote control software tools to provide fault resolution and diagnosis.· Data wipe every hard drive to insure confidentiality.· Provide fault resolution and diagnosis of incoming products.· Maintain and organise log of required repairs and maintenance.· Image Operating systems on to Laptops, PC’s.· Virus, Spyware and Malware removal.· Clean and prepare equipment for customer purchases.· Stock new equipment using a custom database.

· Maintain high standards of display Merchandising to ensure the store is well presented.· Receiving deliveries from suppliers and organizing stock into the stock room.· Provide a helpful and friendly service to all customers.· Use a POS system to process sales.