Russell Lorenz Email and Phone Number

Setup and install VOIP services for small business.

Monitor networks and prevent outages that will impact customers

Worked to resolve computer and network issue.Also monitored every piece of equipment on the network.Would escalate issues to appropriate point of contact to resolve the issue.

Answered help desk calls and would help the user remotely using tools such as Real VNC, Citrix Management Console, RDP, and Desktop Authority.Log incoming calls and what actions I took into the Hardcat ticketing system.Helped with the setup and installation of Cisco ip based phones.Preformed level 1 support for Radiant POS system users.

Prepare daily merchandising reports requiring detailed reporting of store inventory variances, and internal auditing.Responsible for computer parts sales of, which entail advising and offering product facts and information regarding wireless, networking and modemsSet up computers, disable firewalls, networking and linking security set-ups in order to protect systemsReceiving SupervisorRan Truck Reconciliation reportsCorrected POS errorsAssisted/ran management reportsAudited various TigerDirect.com locationsIn charge of department store returnsReceived and was responsible for shelving stock Assisted manager with solving inventory problems

Prepare daily merchandising reports requiring detailed reporting of store inventory variances, and internal auditing.Responsible for computer parts sales of, which entail advising and offering product facts and information regarding wireless, networking and modemsSet up computers, disable firewalls, networking and linking security set-ups in order to protect systemsReceiving SupervisorRan Truck Reconciliation reportsCorrected POS errorsAssisted/ran management reportsAudited various TigerDirect.com locationsIn charge of department store returnsReceived and was responsible for shelving stock Assisted manager with solving inventory problems

Fixed and setup computersCleaned viruses off computersInstalled new hardwareCheck current hardware integrityInstalled software customers requestedTalked customers through basic computer process Setting up printers, wireless, and installing parts

Ran a register, stocked, and bagged.