Russell Lyons Email & Phone Number

Universal City, Ca

• Partner with other leaders and managers to ensure logistical and operational excellence of the Wizarding World of Harry Potter.• Oversee the attraction host team by coordinating shift schedules, coaching underperforming employees, and mediating interpersonal conflicts between personnel.• Manage day-to-day operations through completing necessary paperwork, handling crises, and resolving escalated guests complaints.

Universal City, Ca

• Facilitate guest interactions with the attraction, the Wizarding World of Harry Potter, and Universal Studios.• Proactively ensure that guests’ questions, requests, and complications are resolved.• Maintain theme to help create an environment of authenticity remaining true to the Wizarding World.

Kanab, Ut

• Coordinated marketing strategies targeting specific animal adoptions including elder cats/dogs and hard-to-adopt species. Promotions were implemented at the main animal shelter and all regional adoption centers.• Managed the creation and inventory of all prints/graphics for traditional media partners and the Facebook/Twitter division.• Advised local shelters on annual agency-wide campaigns and presented ideas to increase adoptions.

Kanab, Ut

• Managed all camp operations including program design, inventory control, and staff-camper relations.• Supervised interaction with a variety of animals including dogs, cats, birds, horses, and pigs for 65 campers ages 5-10.

Kanab, Ut

• Served as primary media contact, coordinated logistics, and implemented marketing strategies for ​Kanab’s “Strut Your Mutt” campaign.• Integrated 2,500 volunteer profiles into new management software system.• Was promoted to serve as interim coordinator of sanctuary marketing after serving as intern.

New Orleans

• Developed a safe, welcoming, and healthy environment for more than 50 hall residents yielding an academic retention rate of 98%.• Utilized on and off campus resources to design 15 social and educational programs with an average attendance of 45 students.• Organized communication strategies using traditional media, Facebook/Twitter, and word-of-mouth to promote on-campus events and activities averaging over 500 impressions per approach.• Collaborated with residential housing staff to ensure the emotional and physical well-being of 250 dorm residents.

• Full time counselor at a sleepover summer camp for youth with Autism Spectrum Disorder. Monitored the well-being and enjoyment of up to 3 campers, most with multiple diagnoses, during each month long session. ​​• Organized activities that were considerate of cognitive abilities, social skills, and communication capabilities.

• Planned and implemented a cross country community service trip focusing on teen engagement. Volunteered at 18 organizations.• Branded DGA through the placement of more than a dozen media stories, a web-site (www.dogoodadventure.com), and Facebook.• Approached grant giving organizations and raised more than $11,000 to donate to teen friendly organizations.