Russell M. Email and Phone Number
A delivery-oriented Senior Programme Manager with a proven track record in leading large and complex digital transformations and strategic programmes across high-profile public and private sector settings. With a budget management experience exceeding £5m, I possess a natural affinity for driving significant change initiatives, managing large-scale digital portfolios, and delivering positive outcomes in agile and fast-paced environments. My expertise spans governance, financial, and assurance frameworks, bolstered by robust technical skills and a keen ability to navigate ambiguity, building consensus and managing stakeholder relationships to drive operational efficiency, reduce delivery times, and enhance customer satisfaction.➡️ Why Russell?
Cegedim Healthcare Solutions Uk
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Service Programme ManagerCegedim Healthcare Solutions Uk Jan 2023 - PresentUnited KingdomLeads the strategic rollout of healthcare technology and information services to over 900 Scottish GP practices. Managing a significant programme, leveraging project management skills and agile methodologies to ensure operational excellence. • Sets and achieves long-term goals for Scotland’s service programme. • Kept programme costs within budget constraints. • Enhanced service delivery by building strong stakeholder relationships. • Fostered a culture of continuous improvement, boosting service quality and retention. • Refined risk management and resource allocation, increasing delivery adaptability.
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Head Of Service DeliveryCegedim Healthcare Solutions Jan 2022 - Dec 2022Led a team of 20+ in delivering end-to-end IT solutions for pharmacies and GPs across the UK. Directed service delivery frameworks, significantly improving efficiency and customer satisfaction. • Cut installation times in half, improving operational efficiency. • Led a change management strategy, aligning expectations with outcomes. • Reduced service incidents and complaints through better onboarding and delivery. • Built a high-performing team, setting performance benchmarks.
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Head Of Sales OperationsCegedim Healthcare Solutions Nov 2020 - Jan 2022United KingdomManaged 15 staff, transforming sales operations to enhance revenue and team performance. Streamlined operations and led strategic improvements. • Collaborated on business strategy, influencing budgeting cycles. • Increased revenue by enhancing sales operations and team cohesion. • Reduced staff turnover and boosted team confidence through development programs. • Streamlined operations, improving efficiency and customer experience.
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Information Technology Services ManagerTvs Supply Chain Solutions Uk & Europe Jun 2020 - Oct 2020United KingdomOversaw IT service management, driving strategic innovation and excellence globally. Led a team of ten, enhancing IT service support and management. • Led critical service deliveries, improving IT security and resilience. • Advanced IT governance and continuous improvement. • Managed a major migration project, enhancing system performance. -
Information Technology Service Desk ManagerTvs Supply Chain Solutions Apr 2018 - Jun 2020Chorley, England, United KingdomMaintained high service levels, coordinating ITIL framework rollout and improving incident management.
Russell M. Education Details
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Management
Frequently Asked Questions about Russell M.
What company does Russell M. work for?
Russell M. works for Cegedim Healthcare Solutions Uk
What is Russell M.'s role at the current company?
Russell M.'s current role is Senior Programme Manager | Leading Digital Transformations in Healthcare Technology | Championing Agile & Strategic Change in Fast-Paced Environments.
What schools did Russell M. attend?
Russell M. attended Lancaster University.
Not the Russell M. you were looking for?
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Russell Pearson M.ISRM, M.BCI
Peterborough -
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Russell Byrne BA LLB M.Sc
Lane End
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