• Sales of used vehicles to consumers• Sourcing vehicles from auction, and preparing them for sale• Importing vehicles from Japan, arranging conversion for sale to the UK market • Stock control, pricing and advertising

• Achieving and exceeding new and used sales targets• To achieve a high level of customer satisfaction as reported in monthly CSAT analysis • Negotiating sale and trade-in prices, whilst maximising profit margins • Arranging finance quotes and proposals and packages • Sale of accessories• Processing orders and completing relevant paperwork• Protect customers data and help keep accurate and relevant data in order to use safely• Make outbound telephone calls with the… Show more • Achieving and exceeding new and used sales targets• To achieve a high level of customer satisfaction as reported in monthly CSAT analysis • Negotiating sale and trade-in prices, whilst maximising profit margins • Arranging finance quotes and proposals and packages • Sale of accessories• Processing orders and completing relevant paperwork• Protect customers data and help keep accurate and relevant data in order to use safely• Make outbound telephone calls with the view of gaining new business• Communicating with customers using modern technologies such as digital videos, Zoom calls and Microsoft Teams where appropriate• Partnering with other departments to ensure optimal customer experience through Sales & Aftersales Show less

• Creation & Distribution of Management Information using SQL, Excel, VBA, MS Access • Analysing data trends, for Voice of Our Customer (CSAT), NPS, Voice of Our Brand (Call Framework), Sales KPI’s and customer churn, MI such as PIC & CSG/SIMO, to ensure a positive and consistent customer experience• Using data to demonstrate links between customer experience and satisfaction, to sales & churn performance• Creation and distribution of the NPS report to directors and key stakeholders… Show more • Creation & Distribution of Management Information using SQL, Excel, VBA, MS Access • Analysing data trends, for Voice of Our Customer (CSAT), NPS, Voice of Our Brand (Call Framework), Sales KPI’s and customer churn, MI such as PIC & CSG/SIMO, to ensure a positive and consistent customer experience• Using data to demonstrate links between customer experience and satisfaction, to sales & churn performance• Creation and distribution of the NPS report to directors and key stakeholders across the business• Designing and implementing solutions to improve customer experience and drive sales performance through Root Cause Analysis• Managing various telesales improvement projects, to improve customer experience and business performance• Adhoc audits where potential customer experience or business risks are identified• Managing Stakeholders across multiple channels & outsource partners, with Weekly/Monthly Business Reviews as required• Partnering with other areas of the business to drive improved customer experience and performance• Acting as a key stakeholder in new business initiatives/projects ensuring sales experience is built into all aspects of the project• Demonstrating the Virgin Values & Team Values throughout my work and colleague interactions Show less

• Selling the range of Virgin Media and Mobile products to residential customers, exceeding monthly sales targets• Extensive knowledge of all Virgin Media's products, processes and services. SME for Moves & Transfers• Delivering the best customer experience in the industry• Point of Contact on team, covering for manager in their absence, assisting my team and other advisors on process, products and services

• Key contact for potential local business and corporate sales users• Prospecting and organising sales activities to win new business and maintain contact with regular customers• Build rapport with customers to understand their specific requirements and to increase penetration of vehicle, parts and service business• Design and deliver business presentations and proposals to customers• Liaise with customers on an on-going basis to build relationships and maintain & improve… Show more • Key contact for potential local business and corporate sales users• Prospecting and organising sales activities to win new business and maintain contact with regular customers• Build rapport with customers to understand their specific requirements and to increase penetration of vehicle, parts and service business• Design and deliver business presentations and proposals to customers• Liaise with customers on an on-going basis to build relationships and maintain & improve customer experience• Own the customer journey from enquiry to delivery Show less

• Key contact for potential local business and corporate sales users• Prospecting and organising sales activities to win new business and maintain contact with regular customers• Build rapport with customers to understand their specific requirements and to increase penetration of vehicle, parts and service business• Design and deliver business presentations and proposals to customers• Liaise with customers on an on-going basis to build relationships and maintain & improve… Show more • Key contact for potential local business and corporate sales users• Prospecting and organising sales activities to win new business and maintain contact with regular customers• Build rapport with customers to understand their specific requirements and to increase penetration of vehicle, parts and service business• Design and deliver business presentations and proposals to customers• Liaise with customers on an on-going basis to build relationships and maintain & improve customer experience• Own the customer journey from enquiry to delivery Show less