Russell Skipper Email & Phone Number

United States

North Richland Hills, Texas, United States

Founded, started-up, and manage all day-to-day operations to meet financial, operations, and customer satisfaction goals for an independently owned business providing lawn maintenance services to a roster of residential and commercial accounts.• Created and implemented business plan to acquire and retain a customer base of 70 residential and 6 commercial properties; gained an understanding of customer requirements, offered solutions to meet needs, and provided exceptional customer service.• Established safety policies and procedures, and ensured compliance with all regulatory requirements.• Developed estimates and sales proposals for lawn care and landscaping maintenance services based on in-depth knowledge of labor and material expenses, negotiated projects, and finalized purchase orders.• Managed daily operations, scheduling, budgeting, accounts payable, accounts receivable, and payroll; maintained accurate records for production, inventory, revenue, expenses, and profit.• Used analytics to set pricing structure in alignment with market conditions, costs, competition, and emerging trends.• Listened carefully to all customer concerns and took action to immediately resolve all issues to maintain complete satisfaction.

Dallas, Texas, United States

Promoted to simultaneously manage the operations of a heavy-duty parts department at two branch locations for a manufacturer of dry vans and trailers, refrigerated truck bodies and trailers, and open deck semi-trailers.• Led and directed a team of 8-10 Parts Associates with strategic agility to effectively maximize profitability and service in accordance with targets pertaining to stock and availability and to identify customer needs and inventory control standards. • Managed the business safely and efficiently in accordance to company standards and worked closely with the entire branch team to achieve branch goals; grew Parts Dept. revenue by 10% yearly through proactive customer service and selling methods.• Administered Material Safety Data Sheets for dual locations and conducted Safety Meetings for all parts and service employees; received training and performed Lockout/Tagout procedures in service area; participated on Hazmat Emergency Response Team and ensured compliance of fire safety and fire watch in welding areas; performed troubleshooting & lockout on electrical boxes.• Received consistent high safety ratings at two branches due to recorded low workers’ comp incidences or accidents.• Effectively coordinated with the Service Department to ensure parts availability; established parts inventory levels to balance stock for maximum inventory turns; maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.• Received excellent annual performance evaluations; selected as one of three Parts Managers to visit corporate headquarters three times yearly to assess business conditions and market trends and assist in decision making that affected all 15 branches. • Increased productivity, managing 8-10 employees and crew while coordinating dispatching activities and daily ordering processes.

Dallas, Texas, United States

Recruited to provide superior customer service at the counter and promoted to coordinate pulling and filling of orders.• Initiated parts and accessory orders to branch customers, ordered parts, and posted parts to service work orders.• Assisted Parts Manager with inventory management and checked deliveries and shipments to ensure order accuracy.