Russell St. Germain

Russell St. Germain Email and Phone Number

Telecom Analyst at National General Insurance @ National General Insurance
new york, new york, united states
Russell St. Germain's Location
Indianapolis, Indiana, United States, United States
Russell St. Germain's Contact Details

Russell St. Germain work email

Russell St. Germain personal email

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Russell St. Germain phone numbers

About Russell St. Germain

Experienced professional in the Telecommunications and Computer Telephony industries with strong analytical and troubleshooting skills to resolve difficult and escalated issues for increased customer satisfaction. Telecommunications • Certified on the Lucent 5ESS, Nortel DMS-250, Digital Switch Corporation (DSC) DEX-600, Megahub DEX-600E Telephone Switches and SS7 Signaling Points.• Certified on the Lucent Ascend Signaling Gateway, Tellica Plexus 9000, and SONUS Switches used for Internet Call Diversion.• Experience working with Digital Multiplexing Systems (MUX), Fiber Optic Transmission Equipment, Digital Cross-Connect Systems (DCS), conditioning and power equipment used in the CO/Central Office and customer premise environments.Computer Telephony• Certified on Interactive Intelligence, Inc. Interaction Center (xIC) / Pure Connect VOIP Deployment, System Administration, System Installation and Handler Development.• SIP/VOIP Gateway, T1 Robbed Bit and ISDN Signaling Protocol expert.• Invaluable skills and experience for solving complex Telephony issues.Download my Resume and Professional Development file below:

Russell St. Germain's Current Company Details
National General Insurance

National General Insurance

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Telecom Analyst at National General Insurance
new york, new york, united states
Website:
nationalgeneral.com
Employees:
4636
Russell St. Germain Work Experience Details
  • National General Insurance
    Technical Lead
    National General Insurance Nov 2018 - Present
    Currently working in the Telecom department at National General Insurance / an Allstate CompanyWorking as a team lead in the Voice Communications Support group on the Genesys Pure Connect systems. This role involves moves, adds and changes as well as maintenance of the communications systems.
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  • Adapt Telephony Services, Llc
    Senior Technical Consultant
    Adapt Telephony Services, Llc May 2017 - Aug 2018
    Indianapolis, Indiana Area
    • Provided maintenance support for Interaction Center / Pure Connect and Pure Connect Cloud systems. Scope included all customer equipment and subsystems associated with the Unified Communications systems. • Handled escalated customer tickets and issues to assure customer satisfaction with support response and issue resolution.• Created troubleshooting guides and documentation for customer systems, equipment and custom applications.• Configured and used Logicmonitor to monitor Managed Services customer systems to allow support to respond to alarms and alerts as needed.• Managed maintenance support of Vidyo premise and cloud-based video conferencing systems including Smart Video.
  • Genesys | Interactive Intelligence
    Senior Telephony Engineer
    Genesys | Interactive Intelligence Sep 2002 - Mar 2017
    • Assured customer satisfaction by resolving escalated support cases involving PSTN, T1/E1, SIP, VOIP, and gateway issues. • Assisted development, testing, education, and sales with telephony issues, training and questions. • Created and delivered training on the Public Switched Telephone Network (PSTN), ISDN, and Robbed bit Signaling and Interactive Intelligence Gateways and systems including the Interaction EDGE. • Assisted with development and testing of the Interactive Intelligence SIP/VOIP Gateways and Interactive EDGE device which includes the SIP Proxy, Media Server, and Gateway in a single 1U server.
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  • Worldcom
    Switch Control Center Technician / Support Engineer
    Worldcom Jul 1995 - Aug 2002
    • Developed and staffed the Switch Control Center. Centralized maintenance at the control center drastically reduced vendor maintenance contract costs and improved efficiency. • Monitored the switches in the U.S. network maintaining 99.999% availability.• Performed remote maintenance and dispatched as required local site technicians when required. • Traveled to switch sites to install new switch software and to do maintenance deemed too difficult for site personnel to complete. • Authored maintenance procedures, preventive maintenance schedules, and troubleshooting guidelines.• Provided reports and updates to management on daily operations and outages.
  • Itt Communications Services / Metromedia Communications
    Switch Technician / Lead Technician
    Itt Communications Services / Metromedia Communications Sep 1984 - Jul 1995
    • While in Los Angeles worked through all positions at the Central Office from Field Service Engineer to Transmission and Private line tech to Lead Switch Technician and Area Supervisor.• Maintained DMS-250, DEX-600, and DEX-400 switches, MUX, DCS and transmission equipment at three switch and four POP telephone offices.• Supervised a crew of nine technicians maintaining three switch and four private line sites in the Southern California Area.
  • United States Army
    Fixed Station Technical Controller
    United States Army Apr 1980 - Aug 1984
    • Wired, installed, and maintained communications circuits at multiple duty assignments. • Trained new Technical Controllers upon their arrival at the Tech Control offices. • Provided daily reports on the communications network to the Defense Communication Authority.
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Russell St. Germain Skills

Ivr Voip Telecommunications Sip Visio Call Centers Switches Acd Contact Centers Telephony Unified Communications Cti Sip Trunking Unified Messaging Ip Pbx Isdn Call Logging Ip Tdm Managed Services Wan Cisco Call Manager Network Design Cisco Technologies Voice Over Ip

Frequently Asked Questions about Russell St. Germain

What company does Russell St. Germain work for?

Russell St. Germain works for National General Insurance

What is Russell St. Germain's role at the current company?

Russell St. Germain's current role is Telecom Analyst at National General Insurance.

What is Russell St. Germain's email address?

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What is Russell St. Germain's direct phone number?

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What skills is Russell St. Germain known for?

Russell St. Germain has skills like Ivr, Voip, Telecommunications, Sip, Visio, Call Centers, Switches, Acd, Contact Centers, Telephony, Unified Communications, Cti.

Who are Russell St. Germain's colleagues?

Russell St. Germain's colleagues are John Palisoc Ii, Megan Funkhouser, Jacqueline Keller Mba, Cpcu, Aic, Rick Riley, Glenn De Claro, Jamie Knight, Pacey Gilham.

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