• Graduated from the Vizient AACM Nurse Residency Program & completed an EBP project on Barcode Medication Administration Systems• Perform the role of Charge Nurse for the Coed Adolescent Mood Disorders unit, which consists of up to 22 patients• Perform nursing assessment & Columbia assessment for patients to determine functional level and identify any safety risks to patients• Administer patient medications and perform vitals, glucose checks, wound care, swabs for diagnostic tests and EKGs, as prescribed by the physician• Lead therapeutic group activities to educate patients and improve their coping skills• Carry out the patients' treatment plans, report patient progress and ensure patient safety through an interdisciplinary team of Psychiatrists, Psychologists, Pediatricians, Nurse Practitioners, Social Workers, Mental Health Workers, Nutritionists, Occupational Therapists, Music Therapists & Yoga Therapists• Provide clinical direction to LPNs, Mental Health Workers & nursing clinical students• Act as a preceptor for new nurses• Provide psychosocial support to patients and their families• Intervene in unsafe or disruptive patient situations using de-escalation techniques• Document on patient care in the Sunrise electronic medical record (EMR) • Complete admission assessments & safety searches for new patients and assist with discharge-planning• Provide departmental recommendations for technical and/or process improvements & collaborate with various teams to implement the plans

• Provide hardware, software & network support for 800+ users in a Department of Defense (DOD) environment• Manage users' computers & accounts using Active Directory • Utilize Remedy ticketing system to create tickets & manage the queue

• Provide hardware, software & infrastructure support for staff & students of the DOD Cyber Crime Center (DC3) Training Academy, formerly known as DCITA • Build & deploy STIG Windows 10 images to laptops & desktop computers using Clonezilla • Utilize JIRA ticketing system to create tickets & manage queue • Set up computer equipment for new employees & assist with employee moves • Use Active Directory to manage users' accounts • Utilize VMWare to access & setup virtual machines for users • Provide troubleshooting support for Desktop PCs, laptops, printers, card readers, network switches, KVM switches and various software • Provide setup & support for video teleconferences (VTCs) & meetings • Assist the Cyber Security, System Administration & Networking Teams to ensure remediation of malware threats, resolve account & network issues & switch users to different V-LANS

• Act as IT Support Lead for the JPEO-CBD Help Desk• Provide hardware, software & network support for 500+ users in a DOD environment• Issue & provide support for laptops, monitors, docking stations, printers, iPhones, blackberries & other equipment• Utilize Remedy ticketing system to create tickets & manage queue• Use Active Directory to manage users' computers & accounts• Imaging of laptops to Windows 10 & previously Windows 7• Use Dameware to remote into users' machines for troubleshooting & software installs• Assist with manual patching for high-priority vulnerabilities• Provide setup & support for video teleconferences (VTCs) & meetings• Coordinate with other teams, including the Network Enterprise Center (NEC), Cybersecurity & DISA to resolve issues that are escalated beyond our team

• Provided technical support & training to 32 U.S. state mental health departments, including the Maryland Department of Health & Mental Hygiene (DHMH), for two internally developed Electronic Medical Records (EMR) systems called WITS & LTSS• Created and escalated bugs and change requests to the Development team in order to resolve issues and enhance the system• Coordinated with and assisted the Software Testing/QC team with testing new system enhancements and fixes prior to release• Worked with the project managers and release managers to understand new features that were being released and to convey this information to the customers• Assisted in the creation of training documentation, user manuals and knowledge base articles • Wrote the release notes for hot fixes and planned releases• Acted as queue coordinator and monitored and managed tickets within the Team Foundation Server (TFS) and notified customers of issue resolution• Provide training on the Medicaid Waiver system for new users

• Provide hardware and software support to U.S. & international customers for an internally-developed package tracking software and associated hardware devices• Provide on-site installation, training and configuration of the SCL Intra software• Use WebEx to remotely install and troubleshoot SCL Intra software on workstations, servers and mobile handheld devices• Work with developers to create and implement custom software solutions to meet the needs of our customers• Setup and troubleshoot internally-hosted web pages using IIS on Windows 2008 Servers • Use SQL Server to create, backup and restore databases and to run queries and scripts• Coordinate with Sales, Account Management and Development to roll out installations to new customers and ensure that all of their hardware & software needs are met• Perform QA testing on new versions of the SCL Intra software

• Acted as a technical resource for the Office of Protective Security Services, including hardware, software and network support• Trained & provided support for over 3000 employees on the new PIV card systems that were implemented as part of the Homeland Security Presidential Directive 12 • Act as the SharePoint Administrator for a team of 50 people• Create Visio diagrams of Buildings’ Physical Security Specifications and flow charts for systems being developed at SSA• Manage projects for the Office of Protective Security Services• Researched and selected a Document Management System for the department • Wrote Articles for Agency-wide Newsletter

• Acted as Network and Exchange Administrator and provided computer and network support to the top executives of the Social Security Administration, including the Commissioner, Deputy Commissioner, Chief of Staff and CIO of Social Security • Provided troubleshooting support for Desktop PCs, laptops, printers, blackberries, VPN cards/readers and all software• Set up PCs and accounts for new employees and coordinated employee moves between departments, including the transfer of their data and Outlook mailboxes

• Provided hands-on Hardware and Software Support for approximately 350 employees.• Acted as Network Administrator in Active Directory environment to add employees to application groups and install applications using LanDesk. • Troubleshot internally developed and third party applications, including Microsoft products.

• Worked with Network Administrator to add associates to application groups in the Active Directory environment.• Coordinated efforts with multiple IT teams, including Software Development, Active Directory Data Migration, the IT Help Desk, End User Support and the Deployment Team to ensure that all customer issues were distributed to the proper team and resolved in a timely manner.• Interfaced with business customer for Managed Desktop Environment program to assess customer needs and ensure all relative parties were engaged to prevent customer downtime.• Validated hardware and software to ensure that PCs met system requirements for Windows XP and to ensure that users received appropriate software applications.

• Managed and implemented all changes to Long Term Care National Call Center Program including more than 450 agents, 50 regional offices, 8 regional service centers and 2 partners throughout U.S.• Validated the eligibility of all new Long Term Care agents and coordinated training for those agents• Supplied partners with necessary customer leads from Siebel 2000 database to ensure that agents received the appropriate number of appointments

• Performed consultant role to MasterCard® and Capital One web designers/developers for approximately 100 new web pages • Created and led process re-designs, including transition of a 40 member Internet Team to a new solicitation setup system • Led re-design of online application by researching competitor sites, identifying and executing improvements within process• Managed setup of on-line credit card offers, involving coordination of up to 50 associates spanning cross-functional departments and trained new team members on the process• Researched and documented internal processes and systems to implement structure and educate team members • Coordinated efforts with the Inbound Telemarketing Team to implement a new functionality, which allowed customers to call in and receive the same products offered on-line

• Managed approximately 600 products on the Circuit City web site, including: computers, laptops, monitors, digital cameras, scanners and printers • Developed advertising descriptions, created feature tables for products and periodically re-vamped feature categories to provide effective presentations on CircuitCity.com• Coordinated with product specialists and web designers to ensure products had appropriate images with correct dimensions, logos and backgrounds • Reviewed advertisements to ensure online product availability by weekly deadlines