● Provide on-the-job coaching and support for individuals with developmental disabilities. ● Provide support for other job-related activities such as planning, commuting to work, etc.

Guide clients who have recently transferred from overseas through the relocation process, including applying for a Social Security Card, opening a bank account, finding housing, giving area tours.

● Teach music (piano, drums, guitar, etc.) to neurodiverse children and adults. ● Use a variety of methods to accommodate needs of different students.● Take a leading role in growing the business, increasing student enrollment, and improving operations.

● Manage all aspects of cases from initiation to completion, including client communication, document drafting and review, and application submission● Manage 170+ cases simultaneously for multiple clients● Train, mentor, and manage new employees, including assessing progress and assigning tasks● Coordinate and facilitate the communications of complex issues between clients, peers, and managers

● Recruited college students for Study and Intern Abroad programs in China, taking a leading role in all steps of the process including event planning, managing recruitment events at schools, and following up with students after events● Independently conducted the entire hiring process for college student interns, including writing and posting job ads, interviewing applicants, and making hiring decisions ● Began managing several interns after less than two months of employment; manage up to three interns at a time while continuing to perform primary job responsibilities ● Rapidly learned new skills and took on extra tasks with minimal training and supervision in areas including marketing, sales, and visual design to meet the needs of a small growing company

● Built personal relationships and coordinated with patients, caregivers, social workers, and hospital staff to help patients overcome difficulties including lack of transportation, physical side effects of treatment, emotional stress, and financial barriers ● Helped over 100 patients a week; managed cases for 50-70 patients at a time● Consistently exceeded Society goals for gathering important patient information ● Created standard procedures, documents, and guidelines for working with Chinese patients that were used by the entire Patient Service Center ● Regularly took on extra assignments such as mentoring and training newly hired employees, providing in-depth navigation for especially vulnerable patients, researching ways to provide better assistance to non-English speaking patients, and initiating relationships with other organizations to collaborate with them

● Planned and taught English lessons to children of all ages ● Adopted multiple communication styles and teaching strategies to best reach different students ● Served as an interpreter between Mandarin- and English-speaking staff using linguistic and cross-cultural proficiency