​My responsibilities included answering phone calls from customers and assisting them in resolving issues related to their accounts within federal and company guidelines. Check figures, postings, and documents for accuracy. Record, store, access, and analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.

My responsibilities in the call center include processing all reservation requests, changes and cancellations received by phone, fax, or mail. I verify room availability and rates, I explain details and policies to callers, answer questions about service, and accommodate special requests. I follow company procedures and policies for all guest concerns and communicate any issues that may arise to my superiors.

My responsibilities in the call center include processing all reservation requests, changes and cancellations received by phone, fax, or mail. I verify room availability and rates, I explain details and policies to callers, answer questions about service, and accommodate special requests. I follow company procedures and policies for all guest concerns and communicate any issues that may arise to my superiors.

My responsibilities included answering phone calls from customers and assisting them in resolving issues related to their accounts within federal and company guidelines. I also documented all customer contact including address changes and processing financial adjustments to customer accounts within a fast-paced environment.

​My duties included answering calls from internal and external sources. I directed callers to appropriate extensions or rooms. I verified names of guests for all room calls and assisted guests with directions or other requires information. I directed hotel staff to assist guests upon request, input/write messages using proper grammar and spelling and verified names and telephone numbers. I handled all incoming urgent matters or emergencies for guests as well as troubleshooting Internet and telephones.

As a sales associate I performed duties as a sales clerk and cashier. Over the years working for this company I also earned great experience in customer service.

​As a cage cashier my duties entailed handling money deposits and withdrawals, gaming chips, and the necessary paperwork to enable patrons to play a variety of games. This position included exchanging tickets and chips for cash and cash checks, I also handled wire transfers and processed credit card cash advances for customers. I worked with cash registers, computers, and other equipment to perform my tasks and record transactions. I conducted credit checks and verity credit references for patrons seeking to open house credit accounts.