Amber Russell Email & Phone Number

Clearwater, Fl, Us

Senior Analyst, Technology with Integrated Risk Management

We sell amazing kids books! Ask me for more info.

Clearwater, Florida

Proud Mom of 2 Gifted children who's extracurricular interestes include Virology, Baking, Science, Math & Environmental Protection

Provided support for multiple client-facing and back office applications, troubleshot production issues and supported both production and development environments. Worked with Software Engineering to research reported issues and supported the Application Administrators in validating the operation of new applications and in troubleshooting existing applications.• Collaborated with Software Engineering and Application Administrators in improving the speed with which customer forms could be updated on the system, improving time to market from 3 months to a few minutes.• Developed a strong working relationship with 3rd party vendors and ensured that the applications being delivered were performing up to standards and requirements.• Developed and delivered essential training on various applications ensuring the level of knowledge essential for delivering service to the end users.• Performed research for the Legal Department to assist them in successfully addressing and settling any lawsuits placed against the company.

Supported the largest client-facing application at Raymond James; the public website (Investor Access) which allowed client’s to access and manage their investment accounts online. Primarily served as the Maintenance BA for the team and was responsible for managing and researching all new and existing production issues and enhancement requests made to the team. • Developed a working knowledge with the Software Development Life Cycle (SDLC) • Experienced in both the Waterfall & Agile methods and successfully applied them to specific projects • Supported effective designs of Visio mock ups that were based on actual user experience and requirements gathering techniques.• Provided demo training for new software rollouts to supporting groups preparing them to provide a positive customer experience.• Participated in Performance Testing and teamed with Software Quality Management (SQM) on requirements review, test cases and defect remediation• Created Functional Requirements, Use Cases and Rough Order of Magnitude (ROM) estimates• Organized and facilitate stakeholder requirements gathering and requirements review meetings

Bachelor'S Degree, Business Administration And Marketing

Associate Of Arts (Aa), Business Administration And Management, General