As a product management leader, I oversee MDO's suite of business intelligence and analytics offerings for the hospitality industry. With a creative and curious mindset, I help shape the vision for our products. I guide and collaborate with a team of product managers and business analysts to execute our product strategy cohesively.

As a former Principal Product Lead at Sabre Hospitality, I led a team responsible for a Hotel Property Management System, a Global Payments Platform, and a Voice Agent Call Center product. My focus was on identifying and validating market needs, and aligning stakeholders on outcomes, while validating the value of our work with data. I also managed external stakeholders with empathy and grace, particularly in the payments platform which operated through a partner model. Our acquisition of 'Nuvola' in 2022 required me to help guide and set the strategy, roadmap the integration plan, motivate the team, and drive organizational accountability. I worked cross-functionally with Sales, Marketing, Operations, UX, Customer Success and Support, and I fed requirements to the development organization in a scaled agile environment.

Analyze and Deliver As a Senior Account Manager at Centrada Solutions, a Technology Services Provider specializing in the hospitality industry, my focus was on ensuring that my clients made smart technology investments. Understanding that each customer has unique technology needs, I worked closely with an in-house team of experienced professionals in both Hospitality Operations and Technology to create solutions that enabled our clients to operate more efficiently, effectively, and profitably. In 2016 alone, my desk saw over 250 individual projects throughout North America, including new build hotel projects, renovations, and full system refresh in both branded and non-branded hotels of all sizes. Interacting daily with operational, executive, and ownership stakeholders, I effectively analyzed and delivered the appropriate solutions for each project.

In my role, I was responsible for all infrastructure budgeting, project planning, development, and ongoing tech needs of various premier food and beverage establishments throughout Austin, including Goodall's Kitchen, La Condesa, Sway, CafeNoSe, CentralStandard, Otoko, and Mañana, as well as the South Congress Hotel and Hotel Ella. Working at all levels of the organization, I supported ownership presentations and pre-construction meetings and even provided support to our front-of-house staff when needed. My focus was on building stable, hardened systems and establishing technological best practices in extremely layered, transient, and diverse environments. I conducted analysis of all systems and configurations for optimization and standardization of Hotel PMS, Food and Beverage POS, sales CRM, firewall & switching, and endpoint management, while championing PCI-DSS and network security across our WAN and LAN environments. I also supported mobile sales, operations & marketing teams in a mixed environment of Mac, PC, Chromebook & Linux, as well as managed all tech inventory across the company.

www.southcongresshotel.com

Managed technology infrastructure for three premier Auberge Resorts in Napa Valley, including Hotel, Spa, and Restaurant operations. Oversaw PCI-DSS compliance, IT staff, system maintenance, updates, deployment, and documentation. Supervised a small team of technicians and managed multiple vendors. Maintained 50+ servers, workstations, POS terminals, phone systems, and television systems. Built and managed DirectTV and paid movie systems.

Managed all aspects of technology for a 64-room AAA 5-Diamond resort. Oversaw PCI-DSS and corporate audit compliance, as well as budgeting for hardware and software purchases. Successfully renegotiated challenging telecom and data contracts. Also conducted various finance duties, including income audit and bank reconciliations, and implemented a labor management program. Updated and maintained all technology, including windows servers, workstations, POS terminals, phones, and televisions with modulated head end distribution system.

Responsible for maintaining the resort’s technology systems in order to meet a AAA 4-Diamond level of service. Installed the first high speed wireless system and subsequent upgrades on a fiber backbone using Cisco equipment. I also installed a new point-of-sale system for the 4 food and beverage outlets. I was directly responsible with the property’s PCI-DSS and security compliance initiatives. Working with the Director of Finance and her corporate counterparts I assisted in the design of a new income audit process and labor tracking system.

As the opening team PBX Supervisor at Arrabelle at Vail Square, I oversaw the process of answering and directing incoming calls, coordinating radio communications, and creating a 5-Diamond guest experience. I trained and managed the PBX staff to provide complete knowledge of all resort services and was involved with opening the property and developing a front office procedure that embodied the RockResorts flagship property. Offered two positions within RockResorts at the end of the 2008 ski season, I chose an IT Manager position at La Posada de Santa Fe.

As support for the Arizona State Senate building, I delivered confidential messages and files, set up committee rooms, and provided light computer support to lobbyists, public speakers, and senators during the 2006 legislative session.