Russell Smith Email & Phone Number

Palatine, Il, Us

Austin, Texas, Us

Manage maintenance and tun operations for 8 regional single-family (SFR) rental markets including, Baltimore, Indy, Tampa Bay, Orlando, Dallas, Houston, Atlanta, and Chicago with multiple client portfolios of over 6000 homes.Source 3rd party maintenance and turn vendors, review resident maintenance service requests, review and approve turn and maintenance work orders and renovation scopes, and designate vendor assignments. Hands on management of resident escalated property issues.

Dallas, Texas, Us

Responsible for the regional maintenance operations of two single-family rental home markets with 2500 homes in Chicago Illinois and 1200 homes in Minneapolis Minnesota. • Managed the maintenance operating and capex budgets of $15.5 million between 2 markets.• Established new protocols for municipality rental inspection process that avoided the loss of the leaseability of 25 assets due to poorly managed past municipality rental inspections.• Improved field tech locations per day and on-time arrivals metrics while reducing roll to vendor.• Reviewed and approved vendor maintenance proposals, NTE increases and obtained multiple proposals and preapproved costs over spend thresholds for review by director. • Audit resident charge backs, Capex allocations, weather events, approved expense reports.• Managed a team of 14 maintenance field techs, 5 customer service representatives and 2 maintenance supervisors. • Establish resolution cost code pricing and negotiated with maintenance vendors. • Increased resident survey responses by initiating survey call back program, resulting in a 27% improvement in tech and vendor survey responses. • Working closely with property management and leasing teams to develop an effective, proactive team which works together to achieve objectives, such as squatter and resident orientation improvements. • Identified market specific vendor needs, sourced, and onboarded vendors.• Monitored SLA’s with 3rd party vendor management SMS Assist/Lessen.• Conducting regional market field visits to resolve complicated resident service issues and acting as a subject matter expert to guide field maintenance technicians, maintenance supervisors and CSRs as needed.• Recruiting, hiring, and training all field maintenance technicians and maintenance supervisors for the regional team.

Atlanta, Ga, Us

90% Travel- 10% remote● Led expansion into 3 new markets (Nashville, Birmingham, Huntsville) as the regional manager, overseeing all aspects of SFR construction of 436 homes, $13.8 million-dollars from 2021-2022.● Achieved regional OKR goals through effective project management training, leadership, and vendor sourcing. 28.75% profit margins, 1.2 days per $1k, 7% change order percentage and 6% vs underwriting.● Successfully onboarded and managed local and regional vendors to ensure high-quality construction and timely project completion.● Hired, trained, and developed teams of project managers, senior market leaders, and estimators to support growth in new markets.● Conducted biweekly corporate estimation training for all company new hires to ensure consistent process and quality across all markets - class sizes from 3 to 10 trainees bi-weekly.● Generated weekly, monthly, and quarterly reports to track progress and identify areas for improvement. ● Assessed potential homes for purchase in new markets using company buy box and made recommendations for acquisition.● Provided estimates for SFR construction in 6 markets and reviewed and evaluated estimates from other team members, providing feedback and guidance as needed.● Trained all new field team members on the construction estimating.

Atlanta, Ga, Us

80% Travel- 20% Corporate Office- 10% Remote● Conducted biweekly corporate estimation training for all company new hires to ensure consistent process and quality across all markets - class sizes from 3 to 10 trainees bi-weekly.● Collaborate with the corporate training team on updates to the corporate field training process, both class room experience and hands on training methods.● Create resources and field tools to improve estimating and photo documentation process.● Traveled to various field markets to support regional managers in training updates and continuing education with field operations and estimating process improvement.● Establish estimating process improvements, provide feedback and resources for company estimating scoping guidelines.● Evaluate regional market labor and material costs and source market vendors for needed trades.

Atlanta, Ga, Us

100% Travel• Responsible for field evaluating acquisitions properties and reviewing construction estimates for Single-Family Residential (SFR) homes in 6 fund markets - Atlanta, Dallas, Houston, Birmingham, Huntsville and Indianapolis.• Responsible for opening new fund markets by evaluating homes for purchase using company buy box criteria. • Review and evaluate project manager and estimator renovation estimates provide documented feedback prior to funding approval• Travel to field markets and complete backlog estimates in new markets and understaffed markets.• Complete builder punch lists on newly acquired BTR homes. (build to rent)• Provide remote support for field and acquisition estimators in Atlanta, and Dallas markets.• Support the director of estimating on special projects• Value engineer project estimates that exceeded underwriting market values.

Atlanta, Ga, Us

Inspected project sites before and after construction completion for quality control.Interviewed, hired and trained remote field staff.Created and facilitated monthly training, educational development and team building meetings for the Chicago and Northwest Indiana market.Led weekly project meetings and followed up with project managers, subcontractors, vendors and government agencies.Trained construction teams on site-specific client standards and finish requirements, trained estimating techniques and new company production procedures.Monitored daily construction and evaluated project progress, contract compliance, change orders approval, subcontractor draws, safety and markets KPIs to achieve goals.Managed a team of up to 10 field construction project managers, 2 field estimators and 2 permit/utility coordinators and reported project progress weekly to regional manager.Developed construction estimates and managed 253 construction budgets for $21M in residential renovation projects with profits between 25 to 30 percent.Handled subcontractor mediation, problem resolution, charge backs and owner credits.Negotiated material and vendor pricing and provided onboarding services.Promoted from project manager to senior project manager within first 6 months of employment.

Atlanta, Ga, Us

Residential project management of up to 10 simultaneous renovations managing projects through the construction life cycle. Created renovation estimates utilizing Hover, Eagleview, and the companies proprietary software. Complete buyout/scheduling, selected subcontractors and negotiated contracts. Purchase project materials, managed project budgets, complete daily job site visits and create punch lists, prepare closing documentation and prepare for corporate quality control (QC) inspections, closing and transfers to property management.

$12.5 million dollar hotel project of existing 123 room hotel & conference center with two conference center additions.• Coordinate purchasing and logistics of $1.8 million dollars of project FF&E.• Direct purchasing of $700k in construction materials.• Daily construction site management of the project trades, held twice weekly contractor meetings.• Oversee installation of footings, foundations, structural steel, CMU, exterior windows, doors, EFIS, roofing, HVAC, new electrical, plumbing, addition of roof parapets, new sprinkler and fire protection systems, new commercial kitchen, and new Kone elevator.• Manage finish installations including doors, glass, paint, wall vinyl and laminates, FF&E, tile, custom cabinets, trim, crown molding, air walls, life safety, indoor pool and equipment, drop ceilings, drywall soffits, hard surfaces, landscaping, sidewalks and curbs, aspault parking lot, phone and data low voltage, controlled lighting systems and Durkin custom carpet.• Scheduled inspections with village and county municipality. • Civil underground work for domestic sewer, water and storm sewer.• Value engineered furniture and fixtures, by sourcing vendors in china, preparing cut sheets and field measurements, requesting and approving samples, importing management including air and sea freight, customs, logistics, and installation.• Work directly with project architect, design team, and property owner, IHG hotel brand and Chesapeake Hospitality management pre-opening teams.• Project management of FF&E installation and pre-opening of hotel.• Maintain project records, including purchase orders, change orders, work authorizations, charge backs, contracts.• Manage construction and purchasing budgets, lender documents, and project schedule using a GANNT chart, Microsoft project, and excel.• Detail construction documents including AIA G702/G703/ waivers/ contracts/ blueprints, and finish schedules

Directed all day-to-day operations of full-service hotel facility to provide safe and enjoyable guest experience.Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.Mentored all new employees, demonstrating best methods for servicing clients and guests.Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.Improved profit margins by streamlining operations and workflow.Completed $900K construction renovation of public areas, ballrooms, lounge, lobby and 42 guest rooms.

Implement payroll and schedule management procedures.Retrain existing staff to improve customer satisfaction scores.Manage property improvement projects for FF&E.Improved profit margins by streamlining operations and utilizing rate management processes.1-year owner consultant property repositioning contract

Hotel with F&B and meeting space

Brussels, Brussels Region, Be

Hotel with 171 guest rooms, F&B and meeting space.

(Hotel with 236 rooms, F&B, golf course, airport transportation services)

Atlanta, Georgia, Us

Hotel with 362 rooms, F&B outlets and meeting space.

Hotel with 137 rooms with F&B, beachside resort.

Issy-Les-Moulineaux, Paris Region, Fr

Hotel & Resort Management

Associate, Applied Science Hospitality Management