Responsible for all Grosvenor Casino's learning and development circa 4,200 employees. Working closely with the Senior leadership team including Managing Director, Operations Director, and People Director to create learning which supports the business's key strategic pillars as well as identifying impactful, and sustainable learning and development courses, interventions and programmes to develop the knowledge skills and behaviours of our people across all levels. 360 degree learning and development responsibility including needs analysis, design, delivery, and evaluation with all programmes monitored against and delivering a ROI. A mix of 1-2-1 coaching, small and large group training courses with a blended delivery model. Managing a large apprenticeship budget, driving engagement in learning and driving a learning culture across all our venues.Highlights so far: - Being instrumental in our culture change programme and the launch of a new business strategy - both of which have had huge impact in just 6 months since launching demonstrated in a significant EOS uplift and the programme being mentioned in the EOS as the key positive change many times.- Creation and delivery of hugely successful 'Step up' development programmes for 3 key management levels, brining a career pathway to life for many of our people.

My experience as a coach is wide and varied. I have coached and trained leadership teams and individuals from numerous industries including Automotive, Retail, Construction, Gas, Engineering, and Education. Working with clients such as The University of Cambridge, Asda, and The Volkswagen Group, I continue my passion for personal learning and growth whilst supporting the development of others.Having experienced the value of coaching from a young age I am an advocate for the benefits of coaching and am passionate about helping others with their development journey. A coaching approach with curiosity and empathy at its heart enables me to connect readily with clients' personal challenges & opportunities. This lays the foundations for a transformational coaching relationship with potential for real change. I received a Level 3 Coaching qualification from the IMI and have since gone on to deliver training and coaching on Level 3 and 5 Leadership and Management qualifications accredited by the CMI

-Working with the Director of Operational Resourcing in onboarding new learners, and inducting new colleagues as the senior development expert and role model of best practice. -Working with clients such as Kier, Cambridge University, Asda and more,.-Supporting Trainers and Coaches on the roll out of new delivery programmes and systems.-Managing learners through Level 3 and Level 5 CMI Leadership and Management Qualifications. -Managing client accounts, reviewing performance, managing stakeholders to ensure the best results and making any adaptations in delivery to meet client needs.-The company 'specialist' for group workshops training and supporting colleagues to improve their delivery. -Design, delivery, evaluation of group, and 1-2-1 Learning interventions. -1-2-1 Coaching, to support both personal and professional development.

Training, coaching and mentoring senior managers, first line managers and senior individuals looking to step into a management role. Developing Leadership and management skills and capabilities by supporting learners through their CMI Qualification in leadership and Management. Working with managers at various levels giving them the tools, knowledge and skills to lead highly successful teams and businesses. Delivering a blended approach of coaching, and training both on a 1 on 1 and group basis.Coaching typically on level 5 leadership and management CMI qualifications.

Client Renault / Dacia UK: Regional Coaching and Training Programme manager. Responsible for the 'Renault Salesway' programme, the team of coaches and trainers reporting into me and complete 360 training responsibility. Conducting needs analysis, design, delivery, and evaluation of performance and ROI.Working with high opportunity dealerships improving lead to sales conversion through behavioural and process based training and coaching. Training management teams to deliver coaching sessions with their sales teams on improving the skills and behaviours required to make the most from their existing customers and new enquiry opportunities. Working with key management stakeholders to instigate culture change that helps to nurture and develop positive behaviours, actions and then in-turn significant performance improvement. Implementing process to separate coaching, personal development reviews and performance reviews to maximise the individual’s potential, creating a framework for managers to hold team members accountable to agreed actions and behaviours improve overall team performance across all areas of the business,

Client SEAT UK: Regional Manager Business Sales, for the South of the UK. Working with local business dealerships, driving performance through regular observations, Coaching and performance reviews. Working on-site with the Local Business Development Manager's, Sales Managers and Head of Business's. Managing the UK’s southern 'Business Specialist' dealershipsTraining and coaching to improve the network's performance, creating half and full-year strategy plans to meet objectives. Managing numerous stakeholders to ensure the B2B experience is seamless through different departmental touchpoints. Reviewing dealers standards and sales performance then allocating relevant standards and bonus payments. Collecting sales performance and activity reports from various stakeholders and using the information combined with observations to gain insight in where to deliver tailored and effective development support.Key focus areas included but not limited too:- Marketing - Telephone Prospecting - Qualification process- Rapport Building- B2B sales- Sales funnel management- Closing - Account / Relationship Management - Organisation - Time Management

Client Volkswagen UK: Field based development coach and trainer.Responsible for 30 retailers coaching and development needs within the Volkswagen Sales Experience programme. Working with both individuals and teams within Volkswagen from Heads of Business, and Sales Mangers to Sales Executives creating sustainable behavioural change, that led to not only an impact on the individuals but also the retailers overall performance. Part of a three person team responsible for designing the coaching element of the Volkswagen sales Experience programme. I then went on to lead all the coaching design and delivery in the pilot stages through to the whole network role out (192 Retailers).With my coaching approach consistent with my previous role;Coaching and training through understanding and observation, non-directive questioning, being open, non judgemental and approachable enabled me to help the coachee to own their improvement and development. My aim was to guide every participant towards their potential through the use of various coaching models and training techniques. Running 'Coach the Coach' sessions, up-skilling and empowering management teams to continuously improve their business and themselves. Ultimately ensuring the ROI that is placed in me is always greater than expected.

Clients Volkswagen, Skoda, SEAT, Audi UK: Office based development coach and trainer.Developing, planning and implementing strutured live video conference based training and coaching session's as well as creation of bite size E-learning modules. Improving individual and team performance within the Volkswagen Group typically customer service, sales and leadership focused. Training to a high standard through rapport building, charisma, and professional standards enabled me to teach and develop to specific learning outcomes. Coaching through understanding, non-directive questioning, being open, non judgemental and approachable enabled me to help the coachee to own their improvement and development. My aim was to guide every participant to find their own way of moving towards their full potential, through the use of various coaching models and training techniques.

Quote from an email sent within Carphone Warehouse from the UK Director of Tax to UK Trading Director when on 'back to the floor' visit in my store:"I'm on 'back to the floor' at Berkhamsted store with the very inspiring Manager Ben. We could not wish for a better colleague"Leading my team ensuring exceptional customer service whilst delivering against KPI measures. exceeding targets and expectations put upon me, the store and my team whilst always looking to do more to support others and improve the region. Developing, training and motivating my team. As well as leading a region of 25 store managers through HR, ER, training and recruitment processes including the running of assessment centers to recruit quality staff in volume. Playing a key and influential part in presenting and participating in monthly regional meetings to support and drive the regional performance.

One of the top sales consultants within my region recieving the regional consultant of the month award on two ocassions before being promoted to Branch Manager.A sales person regularly exceeding targets on a variety of KPI's, while delivering an exceptional customer service to ensure our customers leave the store not just happy loyal customers but happy loyal promoters of our store. I achieved this through building rapport, matching wants and needs to the best solution whilst demonstrating value in the product and additional services such as Insurance and Technical Support.

Coaching football to children aged 4-15, sales, presenting to 200+ guests, PR with all guests.

A sales person with a variety of KPI's to meet, while delivering an exceptional customer service to ensure our customers leave the store not just happy loyal customers but happy loyal promoters of our store. I achieved this through building rapport, matching wants and needs to the best solution whilst demonstrating value in the product and additional services such as Insurance and Technical Support.