I particularly love guiding the adoption of new technologies and solutions which result in consistently improved customer experiences.Reporting to the Director PMO & Head of Innovation, I've supported the delivery of a wide portfolio of projects, including: * The global rollout of ALICE into Belmond hotels (over 150 nights in our hotels was really tough ;-)), * The migration from Google to Microsoft for 8000 global employees, * Rollout and configuration for both Google Voice and more recently Teams Telephony,* The rollout of the LumApps intranet alongside LVMH.* LATEST: The rollout of Kaptio for our trains and cruises businessI've been recognised for being instrumental in adapting the Belmond corporate organisation to a new hybrid work environment through the Covid period. Part of the team responsible for project management, implementation and support for the technology requirements of the Belmond Head Office, including the C-suite and the Trains and Cruises division (Northern Europe, UK offices, trains and cruises). And Belmond global office Employee of the Year 2020.Previously I worked as a business transformation consultant for over two decades across a wide range of sectors including: technology, retail, leisure, development, property and education.Russell is skilled at:* Finding technology solutions to problems encountered within teams.* Training staff of all levels in the best use of their technology, including the C suite.* Engaging with people to understand what they value and identify changes that could deliver value.* Driving suppliers to deliver on agreed strategic global initiatives.* Working with organisations to deliver changes so they consistently deliver customer value.Experience across corporate and SME businesses, the public sector, and charity/ third sector organisations.
Listed skills include Lead Generation, Strategy, Online Advertising, Management, and 36 others.