Erin Russell Email & Phone Number

B2B Strategic Accounts - NY-Mid Atlantic territory

Raleigh-Durham-Chapel Hill Area

Raleigh-Durham-Chapel Hill Area

-Coordinating large, complex projects, and projects with special handling requirements.-Oversee multiple complex projects simultaneously and stay on top of key project details and client installation dates.-Proactively anticipate customer needs and project requirements, provide consistent updates and manage all necessary follow ups to ensure a seamless experience.-Partner closely with inventory, supply chain, and logistics to facilitate special handling requests such as consolidation, palletizing, project installation, etc.-Establish best practices for complex order types in partnership with the Business Sales operations team.-Resolve client escalations with patience and professionalism, striving for the best possible outcome for both the customer and WSI.-Managing the business to business client's service functions including quote requests, invoicing, order processing, accounting, and post-order care. -Partner closely with the Account Executive team to drive sales using a solution-based sales approach.-Manage communication from internal and external customers in a timely and professional manner delivering an elevated level of service.-Managing accounting and invoicing for clients with special payment terms, processing customer payments (wire transfers & checks), order reconciliation and end of month fiscal audits.

Raleigh-Durham-Chapel Hill Area

Raleigh-Durham, North Carolina Area

Johnson Brothers-Mutual Distributing Company – On-Premise Sales Consultant Greater RDU territory, NC August 2018-June 2020Responsible for business development in over 100 restaurant and independent retail accounts located in 4 of the major Raleigh-Durham, NC territories. Sales functions included cold calling, market research, lead generation, new product launches, and extra-curricular community involvement.-Create and monitor project schedules with rolling forecasts of major milestones to ensure projects remain on track.-Find new and innovative ways to partner with area businesses in order to promote company product.-Consistently cultivate knowledge of over 6,000 SKUs in portfolio in order to effectively consult wide variety of consumer needs.-Achieved prestigious industry certifications in both wine education as well as sake education.-Maintain high level of customer service by providing account-specific presentations, events, features, and staff trainings.

Chapel Hill, North Carolina

Responsible for business development in over 80 restaurant and independent retail accounts located across downtown Carrboro, Chapel Hill, and Durham. Drove market sales by 9.2% YOY from 2017 to 2018, achieved over $1.1M in sales. Sales functions include cold calling, market research, lead generation, product launches, and extra-curricular community involvement.

Cary, Nc

Responsible for hiring, training, and evaluating new employees; ensuring profit growth, product acquisition, and maintaining excellent overall customer satisfaction. Sales functions included working closely with customers to achieve a personalized shopping experience, mentoring sales staff on both product knowledge as well as customer service novice, and innovatively creating programs that yielded both growth and profit.

Cary, Nc

Raleigh, Nc

Boone, Nc