• Developed web-based and mobile interface designs in an agile framework and collaborative environment with the UX/UI team that improve financial applications for mortgage industry clients.• Worked within an ever evolving design system consisting of reusable UI components that adhere to the WCAG standards and Material 3.0 guidelines.• Participated in all aspects of the design process in an agile framework including: design sprints, wireframing, and rapid prototyping that improve time to market for end users.• Communicated with other divisions companywide using Azure DevOps to deliver iterations on Features and DOR User Stories for MVP.

• Participated in all aspects of the design process in an agile framework, including design sprints, wireframing, and rapid prototyping that improved digital products for end users.• Figma – UXDI Certified in software for UI design to create mid and hi-fi mockups, wireframing for both websites and mobile applications with iteration and prototyping.

• Visual design using Figma on health tracking platform, prototyped app for pre-diabetic users to track their blood glucose levels and health. • Delegated tasks, managed scope and oversaw project while contributing on research to understand clients needs and their pre-diabetic user base.

• Used every day UX by analyzing user trends, conducted user research for product placement and empathized with customer based user needs with service design solutions.• Managed 300 plus accounts with principles of human centered design thinking. Transformed opportunities for customers by using empathy, collaboration and curiosity in both the Greater Cincinnati and New York City area.• Used Competitive and Comparative Analysis to capture more than 50% market share of product placement. Converted competitors allocation which resulted in earning more revenue growth and increased sales space.• Generated revenue and increased growth in product advancement by building and maintaining working relationships with clients through providing outstanding customer service and problem solving solutions.• Led account managers as team captain to educate them on maximizing production using company software and evolved ways of working through agile led best practices.

• Managed 100 plus accounts with principles of design thinking using empathy, collaboration and curiosity to transform opportunities for customers in both the Greater Cincinnati and New York City area.• Led account managers as team captain to educate them on maximizing production using company software and evolved ways of working through agile led best practices.• Instructed and developed merchandisers onsite and coordinated their services for customers accounts, also communicated with drivers to convey the success of efficient deliveries.• Generated revenue and increased growth in product advancement by building and maintaining working relationships with clients through providing outstanding customer service and problem solving solutions.• Captured more than 50% market share of product placement by converting competitors allocation which resulted in earning more revenue growth and new larger conserved sales space.

• Managed 100 plus accounts in the Greater Cincinnati area by instructing and developing merchandisers onsite coordinating their services for customers accounts.• Collaborated with merchandiser supervisors in schedule making to maximize productivity.• Communicated with drivers to convey the success of efficient deliveries.

• Oversaw 100 plus accounts with companies nationwide in facilitating their truckload freight shipments.• Successfully grew business by bringing in new clients and maintaining relationship with current clients.• Used negotiating skills to broker freight with outside carrier and shipping partners.• Increased retention and promoted enduring relationships with diverse clientele.