As the company's Business Development Manager I'm involved but not restricted to:• Developing and nurturing relationships with recruitment agencies and SME's• Promoting the services of (OBOM) within the industry.• Building customer rapport and aiding retention across the company• Identifying, researching and profiling new business opportunities• Reporting business margin and statistics on weekly basis to senior management• Conducting business meetings, presentations and training sessions if required

During this time, we decided that my then partner would stay in her current career and I would take the time away from my career to care for my daughter. I worked evenings and weekends in a part time role away from the sales environment due to the flexibility that I required.

My role within the business was to develop mutually beneficial customer relationships that lead to achieving a new business target and increase the products and services taken by existing customers whilst retaining the current level of business. Other responsibilities include but weren't limited to: • Identifying and researching new business opportunities • Ensuring all sales data and relevant records were kept updated and reported back to senior leadership on a regular basis • Undertaking a thorough customer care survey of every prospective customer • Building customer rapport and aiding retention of new and existing customers • Ensuring client retention through multiple avenues • Carrying out and implementing customer surveys • Planning and implementing visits with service personnel, new and existing customers to cover a variety of topics that include: adding cross selling opportunities

As the Group Field Sales Manager/ Account Manager for the UK, I was responsible for creating and developing new business opportunities as well as identifying and maximising business with current clients. This involved but wasn't restricted to: • Developing and nurturing relationships with recruitment agencies • Promoting the services of Anderson Group within the industry • Building customer rapport and aiding company and client retention • Identifying, researching new business opportunities • Reporting statistics and targets on a weekly basis to senior management • Conducting business meetings, presentations and training sessions • Setting weekly, monthly and yearly client incentives • Keeping client retention high by ensuring a high level of customer service is delivered at all time, the ability to go above and beyond and throughout the year

As the Regional Business Consultant for North London and East Anglia I was responsible for creating and developing new business opportunities within the regions. This involved but wasn't restricted to: • Developing and nurturing relationships with recruitment agencies • Promoting the services of FPS Group within the industry • Building customer rapport and aiding retention • Promoting FPS Group at networking events across the country • Identifying, researching new business opportunities • Conducting business meetings, presentations and training sessions

As the Sales Manager I was responsible for developing the telesales team and achieving personnel targets. This involved but wasn't limited to: • Creating and conducting sales training, individual coaching and motivation of telesales staff • Performing and monitoring monthly one to one assessments, including setting monthly objectives, call targets and incentives for the telesales team • Sourcing data, developing campaigns and key market areas to explore • Reporting of weekly and monthly sales results and targets of both myself and the telesales team • Visiting prospective customers to perform demos of various services and to go through all the services available to them alongside identifying and researching new business opportunities

• Targeting existing purchasing customers to upgrade and move onto additional services and to continually upsell to existing customers to increase client portfolio • Identifying, researching and profiling new customers • Working to achieve and exceed monthly 9.5k targetsTelesales Remotes Specialist2004 to 2004• Working with Key Account Managers to identify large business opportunities • Targeting existing clients to upsell to increase personal and company portfolio • Working to exceed monthly 21k target Telesales Team Leader of Account Managers • Individual coaching and motivation of 5 Account Managers • Performing monthly one to one reviews, target plans and disciplinary reviews if required • Setting monthly objectives and incentives to help improve team morale and sales results • Interviewing perspective candidates for a variety of roles • Reporting and monitoring of weekly and monthly sales reports and working to exceed combined team and personnel monthly 64k target Telesales Inbound Supplies Sales Manager • Individual coaching and motivation of 12 inbound telesales team • Handling customer complaints effectively • Performing monthly one to one reviews, target plans and disciplinary reviews • Interviewing perspective candidates for new and upcoming roles • Reporting and monitoring of daily, weekly and monthly sales reports • Working to exceed combined team monthly 1.2m target