Russell Irwin Email & Phone Number

• Supervising technical staff and performing direct full-service comprehensive technical support for Macintosh workstations in an enterprise environment for more than 500 on-site and remote users. Research.
• Directing and performing installations, upgrades and maintenance of hardware, software, and peripherals; create documentation for technical standards; troubleshoot workstation connectivity to network; Mentor.
• Managing software installs with JAMF Casper and Apple Remote Desktop.
• Enhancing internal and external client relationships by understanding the roles, responsibilities, and workflow processes within the client organization.
• Building and fostering relationships within the supported Client organizations by providing high quality service to our business customers, as a support contact, for our applications.
• Managing diverse and potentially demanding customers with a professional and courteous manner.

• At Viacom and its subsidiaries: Nickelodeon, MTV Networks, Logo, VH-1. Led and performed advanced project management and comprehensive technical support for Macintosh and PC workstations in an enterprise environment by.
• Led and assisted in various infrastructure projects, involving desktop, server, telecom, and networking.
• Managed systems with Timbuktu, Apple Remote Desktop and other remote desktop applications.
• Managed software installs with Filewave and Apple Remote Desktop. Initiated Win XP App & Patch installs via SMS
• Directed installations, upgrades and maintenance of hardware, software, and peripheral configuration; created documentation for technical standards; workstation connectivity to network; server backup and monitoring.
• Mentored subordinates, and functioned as a technical resource for the Information Systems and Technologies Department.

• Accountable for several enterprise multi-platform accounts comprised of over 7,000 users per account; managed a technical team that worked on a multitude of business process and technical projects.
• Supervised day-to-day operations of Level 1 and Level 2 staff, performing technical duties for desktop and infrastructure issues when needed.
• Interfaced with IBM and customer management to achieve business and technical goals of lowering Total cost of Ownership (TCO)
• Standardized certain models and vendors, and implementation of Automated Software Push Technology.

• Provided support to over 750 Macintosh workstations on a 5,000 node Novell LAN running AppleTalk, IP and IPX. Supporting end users on software, hardware and connectivity issues, as well as remote dial-up and WAN users.
• Trouble shoot system crashes, freezes & bombs including Mac OS system software issues both stand alone, and with regard to third-party system extensions, add-ons and applications.
• Directed moves, adds & changes; hardware and software configuration; workstation connectivity to network; server backup and monitoring; account and resource management of Novell 3.11 servers using Syscon and Pconsole.

• Provided Installation and support of Macintosh workstations on a 300 node LAN running AppleTalk. Supported end users on software, hardware and connectivity issues, also remote dial-up and WAN users.
• Directed moves, adds & changes; hardware and software configuration; workstation connectivity to network; server backup and monitoring.

Technology Sales rep to fortune 500 companies.Consulted and sold hardware and services; including desk tops, laptops, networking equipment, servers, and engineering services. Clients included: New York Life (Exclusive On site vendor), DNP America, Fila USA, Britt Allcroft and others.

Responsible for retail sales of Apple Macintosh systems, peripherals, and requisite software for a large Apple computer reseller’s retail and corporate accounts. Leased equipment to companies through Dayna Commercial credit and GE Capital.