Russell Irwin Email & Phone Number

Supervising technical staff and performing direct full-service comprehensive technical support for Macintosh workstations in an enterprise environment for more than 500 on-site and remote users. Research, recommendation, and implementation of systems, as well oversight of project implementation and primary user utilization. Primary Macintosh support provider for all executive level users within the Sony Music Entertainment Corporation and Subsidiaries.• Directing and performing installations, upgrades and maintenance of hardware, software, and peripherals; create documentation for technical standards; troubleshoot workstation connectivity to network; Mentor subordinates, and function as a Macintosh technical resource for the Sony Music Entertainment IT Department.• Managing software installs with JAMF Casper and Apple Remote Desktop.• Enhancing internal and external client relationships by understanding the roles, responsibilities, and workflow processes within the client organization.• Building and fostering relationships within the supported Client organizations by providing high quality service to our business customers, as a support contact, for our applications.• Managing diverse and potentially demanding customers with a professional and courteous manner.

At Viacom and its subsidiaries: Nickelodeon, MTV Networks, Logo, VH-1. Led and performed advanced project management and comprehensive technical support for Macintosh and PC workstations in an enterprise environment by supporting more than 800 end users on software, hardware and connectivity issues, as well as users of remote dial-up, VPN and WAN. • Led and assisted in various infrastructure projects, involving desktop, server, telecom, and networking. • Managed systems with Timbuktu, Apple Remote Desktop and other remote desktop applications. • Managed software installs with Filewave and Apple Remote Desktop. Initiated Win XP App & Patch installs via SMS• Directed installations, upgrades and maintenance of hardware, software, and peripheral configuration; created documentation for technical standards; workstation connectivity to network; server backup and monitoring with EMC/Dantz Retrospect; installed VOIP Cisco and ShoreTel Telephone Systems; trouble shoot Polycom Video Conference systems. • Mentored subordinates, and functioned as a technical resource for the Information Systems and Technologies Department. • Enhanced internal and external client relationships by understanding the roles, responsibilities, and workflow processes within the client organization. • Fostered relationships within the supported Client organizations by providing high quality service to our business customers, as a support contact, for our applications. • Managed diverse and potentially demanding customers with a professional and courteous manner. • Implemented security measures for mobile users to protect PII: installed and configured security software; encrypted hard drive volumes with 256 bit encryption for enhanced data protection.

Accountable for several enterprise multi-platform accounts comprised of over 7,000 users per account; managed a technical team that worked on a multitude of business process and technical projects.• Supervised day-to-day operations of Level 1 and Level 2 staff, performing technical duties for desktop and infrastructure issues when needed.• Interfaced with IBM and customer management to achieve business and technical goals of lowering Total cost of Ownership (TCO)• Standardized certain models and vendors, and implementation of Automated Software Push Technology.

• Provided support to over 750 Macintosh workstations on a 5,000 node Novell LAN running AppleTalk, IP and IPX. Supporting end users on software, hardware and connectivity issues, as well as remote dial-up and WAN users. • Trouble shoot system crashes, freezes & bombs including Mac OS system software issues both stand alone, and with regard to third-party system extensions, add-ons and applications. • Directed moves, adds & changes; hardware and software configuration; workstation connectivity to network; server backup and monitoring; account and resource management of Novell 3.11 servers using Syscon and Pconsole, on Novell 4.11 servers using NWAdmin, and on AppleShare/IP workgroup servers using Santorini server console.

• Provided Installation and support of Macintosh workstations on a 300 node LAN running AppleTalk. Supported end users on software, hardware and connectivity issues, also remote dial-up and WAN users. • Directed moves, adds & changes; hardware and software configuration; workstation connectivity to network; server backup and monitoring.

Technology Sales rep to fortune 500 companies.Consulted and sold hardware and services; including desk tops, laptops, networking equipment, servers, and engineering services. Clients included: New York Life (Exclusive On site vendor), DNP America, Fila USA, Britt Allcroft and others.

Responsible for retail sales of Apple Macintosh systems, peripherals, and requisite software for a large Apple computer reseller’s retail and corporate accounts. Leased equipment to companies through Dayna Commercial credit and GE Capital.