Assisting a diverse client base by utilizing our experience, particularly in the area of process engineering, cost rationalization, call center expertise, warranty administration, customer service, supply chain, technical product support and innovation. Focused on growing revenue, decreasing waste and improving the bottom line is the commitment to my customer. We get paid when you get paid. No upfront cost.... just results. Growing, improving and refining your business is what our business is all about. Assisting warrranty companies, call centers, service depots, field service organization and retailers is our passion..... results are our reward

ReverTech Solutions offers our clients a full spectrum of reverse logistics and returns management services. These service offerings are centered on adding value to our customers for products and assets that need to move backward through the traditional supply chain and include:• Depot Repair and Returns processing for Consumer Electronics and Enterprise Electronics• Component-Level Repair: PCBs, BGA Re-ball/Replacement, LCDs• Remanufacturing to supplement Supply Chain• Spare Parts Logistics and Fulfillment• Centralized Returns and Refurbishment• Asset Recovery• Custom Integration and Analytics Services

A nationwide reverse logistics company offering a comprehensive suite of service supply chain solutions for clients involved in the manufacture, resale, distribution and service of electronic products. Providing both depot and embedded reverse logistics programs, the company repairs computers, consumer electronics, gaming systems, consumer goods, small appliances, telematics, accessories and mobility/cellular products. Responsible for the developing the plan for growth and the capabilities necessary to allow the company to enter into new service areas. Charged with revenue growth and profit, IT development, customer satisfaction, and all necessary support functions enabling competitive positioning.

Taking advantage of my experience and leadership in the technology services and retail support business I am currently providing consulting services to organizations that have found their growth has stalled or failing in service delivery. Clients have leveraged my experience to assist with strategic planning, development of client acquisition, implementation planning and cost out analysis, enabling profitable growth for their business.• Developed new business plan based on emerging technical opportunities• Successfully re-designed reverse logistics and refurbishment center in Chicago for a major on line retailer• Created a client acquisition and revenue growth plan for a national field service organization

I am one of the founders of a new service entity branded Zigmo. Zigmo specializes in technology deployment and installation of CE products for both consumer and business as well as break fix repair and maintainence for various technologies, reverse logistics, returns management and advance exchange providing warranty support. I also have responsiblility for setting strategic direction, client acquistion, innovating solutions and profit and loss.

Responsible for processes to deliver service, create service solutions and grow firedog's external business. Additional responsibilities included, process design, reverse logistics, refurbishment and repair, internal technicians, fleet management, IT design and support, third party service providers, metrics, supplier relationships, Lean, 5S and Six Sigma and execution of service delivery provided by firedog for Circuity City and other external clients.

Responsible for all aspects of retail service support and growing the external service business at RadioShack by leveraging internal resources and the brand Strategic Service Solutions Inc. Pre-sale services included product development in Asia, product packaging, logistics and quality assurance. Post-sale support included, product returns, end of life processing, installation and repair. External clients included retailers, logistic companies, warranty companies and OEM's.