Russell Kaiser Email & Phone Number

Jefferson City, MO

• Install and Configure software and hardware components for Servers, PCs, laptops, peripherals, and network.
• Purchase IT equipment for break/fix and project needs.
• Regularly evaluate IT systems to ensure they meet necessary demands and offer suggestions for possible upgrades and changes within the IT department.
• Coordination of and assisting with network and server administration tasks including performing setup, enhancement, and maintenance tasks.
• Ensuring data storage is safe and secure through encryption, secure data storage, and other necessary means.
• Resolving all issues coworkers have with their IT systems and software in a timely and accurate manner.

Jefferson City, Missouri

Diagnosis, Repair, Configuration, and Installation of computers and software.

Jefferson City, MO

• Volunteered as IT Administrator at the local site, in the absence of such, to address local IT site needs (Active Directory troubleshooting & administration as well as hardware/software support and asset tracking.)
• Configured/Administered Active Directory (accounts/groups/security policies/group policies) for production and test systems during process of testing and implementing new software.
• Implemented & configured Windows 2000 and 2003 Terminal services.
• Created/updated automation scripts via AIX text editor VI as well as external text editors using bash/shell/PowerShell languages as needed.
• Administering DHCP, DNS, WINS, Cluster, data and print servers, File Shares, Disk Quotas.
• Configured and performed backups.

• Provide technical support to Real Estate Agents, Brokers, Appraisers and Board Members requiring assistance with a variety of our proprietary online and locally installed applications.
• Ensure that online applications are running correctly at all times, notifying the appropriate System Support Manager in the event that one is not.
• Maintain knowledge of current operating systems and web browsers which may impact settings needed to enable our online applications to function property on the end-user's machine.
• Handle escalated issues from Level I agents.
• Assisted in rollout of new telephone system and new Real Estate MLS software to customers.
• Tested bug reports in new software and corrected/escalated to development as needed.

Kansas City, Missouri, United States

• Contracted to provide Helpdesk and Remote Desktop support for Windows XP Desktops/Laptops and Windows 2003 servers
• Provided Administration of Active Directory, Exchange 2007 and SharePoint 2007 as needed.
• Implementing & configuring Windows 2000 and 2003 Terminal services.
• Creating & Managing Users & Groups and their Profiles, Roaming & Mandatory.
• Creating & managing Origination Units, Sites and Group policies.
• Remotely assisted internal clients and technical consultants with PC/Network service requests and incidents.

Overland Park, KS

• Hired on contract-to-hire from TEKsystems
• Remotely assist internal clients with PC issues of all types while meeting or exceeding service level guidelines for Average Handle Time, percent of tickets Resolved and accurate dispatch.
• Utilize telephones, chat rooms, and windows messenger to provide second level support for approximately 150 helpdesk analysts supporting business impacting and customer facing applications for the Sprint Nextel.
• Remotely trouble shoot and resolve software, network, and hardware issues. Dispatch field technicians to replace hardware.
• Provide password administration for all application and network resources. Support all Microsoft office applications, more than 50 proprietary Sprint Nextel applications, and all Sprint Nextel Retail stores.
• Facilitate the resolution of high severity revenue impacting application issues.

Bachelor Of Science (B.S.), Information Technology, Final Grade 4.0

Activities and Societies: Inducted Member of National Society of Leadership and SuccessBS in Information Technology, 2018.

Associate'S Degree, Information Technology, A