Russell Kaiser Email & Phone Number

Jefferson City, Mo

• Install and Configure software and hardware components for Servers, PCs, laptops, peripherals, and network.• Purchase IT equipment for break/fix and project needs.• Regularly evaluate IT systems to ensure they meet necessary demands and offer suggestions for possible upgrades and changes within the IT department.• Coordination of and assisting with network and server administration tasks including performing setup, enhancement, and maintenance tasks.• Ensuring data storage is safe and secure through encryption, secure data storage, and other necessary means.• Resolving all issues coworkers have with their IT systems and software in a timely and accurate manner.• Educate coworkers about network security and best practices for computer usage.• Supporting the day-to-day operations of the computer network.• Develop new strategies and IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.• Coordinate the needs of in-house IT experts and remote employees, vendors, and contractors.• Manage and oversee departmental quotas.• Configure and maintain IT security hardware and software including anti-virus software, email filtering hardware and software, firewalls, and others.• Maintain data security through permissions, encryption, secure storage, data audits, backups, and other necessary means.• Monitor access and event logs for potential hardware, software, or security issues.• Prepare and maintain documentation on hardware and software issues and their resolutions for reference purposes and as otherwise needed and/or as requested. • Engage appropriate staff or vendor support to assist in problem resolution, if necessary.• Maintain confidentiality and security of company documents and customers.• Follow all IT department standard operating procedures and meet service level agreements and deadlines.• Assess potential risks and technical challenges and prepare appropriate mitigation and business continuity plans.

Jefferson City, Missouri

Diagnosis, Repair, Configuration, and Installation of computers and software.

Jefferson City, Mo

• Volunteered as IT Administrator at the local site, in the absence of such, to address local IT site needs (Active Directory troubleshooting & administration as well as hardware/software support and asset tracking.)• Configured/Administered Active Directory (accounts/groups/security policies/group policies) for production and test systems during process of testing and implementing new software.• Implemented & configured Windows 2000 and 2003 Terminal services.• Created/updated automation scripts via AIX text editor VI as well as external text editors using bash/shell/PowerShell languages as needed.• Administering DHCP, DNS, WINS, Cluster, data and print servers, File Shares, Disk Quotas.• Configured and performed backups.• Created and managed Mailboxes, Distribution Lists, and Public Folders.• Updated/created/Tested application scripts across various systems using bash/shell/PowerShell as needed.• Participated in project meetings and meetings with the customer.• Responsible for recording, reporting, and tracking defects to accurately depict the status of the system.• Learned and designed procedures for newly adopted issue-tracking and testing software.• Recommended and implemented continuous improvements to testing design and implementation.• Consulted with management and staff regarding development, testing and installation problems or malfunctions and recommended solutions.• Updated all processes and procedures for the local site to become compliant with corporate standards.• Configured/updated Linux/Windows based test systems.• Assisted with the generation of test documentation, and executing tests to verify that the customer's systems performed as required when new software was added or fixes to existing software were to be implemented.• Assisted in operational tasks such as on-call rotation and system administration. • Dispatched technicians for lottery terminal servicing, installs, and removals.

• Provide technical support to Real Estate Agents, Brokers, Appraisers and Board Members requiring assistance with a variety of our proprietary online and locally installed applications. • Ensure that online applications are running correctly at all times, notifying the appropriate System Support Manager in the event that one is not.• Maintain knowledge of current operating systems and web browsers which may impact settings needed to enable our online applications to function property on the end-user's machine. • Handle escalated issues from Level I agents.• Assisted in rollout of new telephone system and new Real Estate MLS software to customers.• Tested bug reports in new software and corrected/escalated to development as needed.• Provide supervisory weekend support.• Review/update Level I Escalation processes as needed to ensure efficient issue resolution.

Kansas City, Missouri, United States

• Contracted to provide Helpdesk and Remote Desktop support for Windows XP Desktops/Laptops and Windows 2003 servers• Provided Administration of Active Directory, Exchange 2007 and SharePoint 2007 as needed.• Implementing & configuring Windows 2000 and 2003 Terminal services.• Creating & Managing Users & Groups and their Profiles, Roaming & Mandatory.• Creating & managing Origination Units, Sites and Group policies.• Remotely assisted internal clients and technical consultants with PC/Network service requests and incidents. • Assisted in implementing a new ticketing system, InfraEnterprise Service Desk from older ticketing system, Remedy.• Responsible for maintaining documentation and entering completed documentation into the Infra Knowledge Database.

Overland Park, Ks

• Hired on contract-to-hire from TEKsystems• Remotely assist internal clients with PC issues of all types while meeting or exceeding service level guidelines for Average Handle Time, percent of tickets Resolved and accurate dispatch.• Utilize telephones, chat rooms, and windows messenger to provide second level support for approximately 150 helpdesk analysts supporting business impacting and customer facing applications for the Sprint Nextel Corporation. • Remotely trouble shoot and resolve software, network, and hardware issues. Dispatch field technicians to replace hardware. • Provide password administration for all application and network resources. Support all Microsoft office applications, more than 50 proprietary Sprint Nextel applications, and all Sprint Nextel Retail stores. • Facilitate the resolution of high severity revenue impacting application issues. • Provide superior customer service; utilize multitasking skills, deductive reasoning, analytical critical thinking, and clear verbal and written communication.• Manage and enforce security policies for various proprietary applications and Domain access throughout the Enterprise for both Internal clients and Vendors/Contractors• Work tickets to resolution or appropriate Tier II dispatch• Contact client by preferred method to assist with PC/Server issues for follow-up

Bachelor Of Science (B.S.), Information Technology, Final Grade 4.0

Activities and Societies: Inducted Member of National Society of Leadership and SuccessBS in Information Technology, 2018.

Associate'S Degree, Information Technology, A