As an innovative and adaptive professional with seasoned years of far-ranging experience and broad background in the global Education and EdTech vertical, I have always believed that customer success is inextricably linked to an organization’s bottom line, partner and customer success, and net growth. I am a dynamic leader and strategist with a proven track record in employing a strong business vision with extensive management experience to impact effective product development and deployment and oversee global customer success teams.Moreover, I deliver optimal results through a client-centered approach that enables clients to get the tools and support they need to thrive. I craft initiatives that produce new consumers, enhance awareness and market share, as well as improve customer engagement and loyalty, armed with creative ingenuity and technical prowess.Notable competencies and highlights of my experience include the following:➝ Track record of serving K12, Higher Education, and the EdTech business landscape.➝ Building new teams and roles while coaching team members to inculcate a servant leadership mindset.➝ A customer advocate who leads change management with the current customer success team relevant to shifting to a strategic advisory program.➝ Instrumental in boosting customer satisfaction, loyalty, and retention by providing high-level support and solutions that are aligned to clients’ specific needs.I am indeed indisposed to exceed the vision of an organization. If you share the same vision and values, please feel free to connect with me here on LinkedIn or through my email at russell.long75@gmail.com.Expertise: Strategic Leadership, Product Development, Business Strategy, Customer Service Operations, Customer Satisfaction, Customer Retention, Professional Services, Customer Relationship Management (CRM), New Business Development, Agile Project Management, Change Management, Entrepreneurship, Executive Management, Solution Implementation, Partner Relationship Management, Technology Integration