Responding to alarm activations, providing client safety and assurance.Surveillance and Safety Monitoring: Monitored surveillance systems to deter theft, enhance safety, and ensure the protection of premises. Maintained direct communication with emergency response teams during incidents and effectively managed duress situations.Incident Reporting: Authored detailed investigation reports for various security incidents, including loss prevention, unauthorized access, thefts, robberies, criminal assaults, medical emergencies, negligence cases, and duress situations.Customer Service and Safety Compliance: Provided safety awareness and enforced compliance during premise lock-ups and employee visual escorts. Utilized audio and video communication with clients and potential threats to mitigate risks and ensure asset protection.

Develop and maintain relationships with clients, providing guidance and recommendations on life insurance policies to best suit their needs and financial goalsUse a consultative approach to analyze clients' financial situation, recommend appropriate insurance products, and explain benefits and risks associated with different types of policiesAchieve monthly and quarterly sales targets, exceeding goals by 10% on averageCollaborate with underwriters to ensure timely and accurate policy issuanceParticipate in ongoing training and professional development programs to stay up-to-date on industry trends and product offerings

• Managed the daily operation overseeing a team of 150 employees (Customer Service Associate, Ticket Agent, Baggage Agents, Janitor, Leads, and Drivers).• Remotely managed operations for Oklahoma, Tulsa, Abilene, and Amarillo to ensure driver manpower and equipment, while operating the Dallas Terminal.• Planned work schedules and assigned duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.• Participated in hiring process by reviewing credentials, conducting interviews, and making hiring decisions and recommendations. • Evaluated employee performance and prepared performance appraisals.• Provided approval for driver planning, vacations, future book off, and run change assignments.• Reviewed and verified driver credentials, logs, and safety regulations.• Led and conducted panel interviews for collision investigation and reports; provide discipline and termination decision.• Provide Investigate Summaries for Driver Collisions, ADA issues, and driver discipline and termination actions.• Review Drivecams, and driver alerts, and provide proactive panel review to provide to ensure safety to reduce collisions reports.• Lead meeting for terminal performance, staffing, KPI reports for (OTP)- On-Time Performance, PNL reports, Emission, and Safety Reports.• Provided customer service, staff training, and development, de-escalation to assist leads, cash audits and accounting, and terminal improvement.• Adherence and response to Union Grievances.

• Founded a technological startup, developing and implementing business plans and strategies; identifying and exploiting new opportunities. • Proactively participating in all facets of the company and working closely with other executives to sustain growth and stability in the business.• Built and maintained professional relationships with potential partners and investors.• Lead and manage meetings, and presentations, and oversaw all company operations.

• Managed the daily operation of the transportation department, providing support staff, and provisions for Day Hospital classrooms.• Creating routes, scheduling drivers, writing reports, and assessing acute levels of patients for both inpatient and outpatient program transportation. • Coordinator daily responsibility for drivers' schedule, and training. • Oversee staff compliance for CPR, CPI, and De-escalation training courses. • Participated in the hiring process by reviewing credentials, conducting interviews, and making hiring decisions and recommendations.

Providing advanced technical support for installing dealers for both residental and commercial alarm systems. Assisted in educating dealers on company policy, common practices, alarm assembly, system components, testing two way, and verification, component testing, and metering, programming and problem solving and find new solutions.

Provided inbound technical support and troubleshooting to customers needing assistance with programming local keypad, fixing faulty door/ window sensor, motion detectors, keyfobs, and Z-Wave equipment (door lock, light modules, and thermostats),. Provide additional troubleshooting for setting the setup of WAP devices, and local computer related issue to access the LAN. Other duties included resetting passwords, updating account information, providing customer credits, activating cellphone units, and assisting in employee shadowing and training.

• Proficiently assist customer with Verizon Fios service Safe guarding account, troubleshooting Fios Telephone (VIOP, SIP, and Copper Lines) restoring dial tone and remove Static from lines. • Restore Fios internet connectivity through TCP/IP, and WAN connection. Through rebooting Router and breaking the lease, bouncing the data to optical network terminal (ONT), and rebooting the ONT. Also further assistance customers with password resets, speed test, router factor reset and PC and Mac wireless connectivity the customer router.• Assist customer by troubleshoot customer Motorola and Cisco set top boxes (STB), and HD DVR’s, through power cycling the device, sending reinitiating command, and if all services are out, set up a dispatch to further investigate services for restoral at the ONT. • Also, insure I meet all goals for Call handle time, customer services needs, documentation, and leaving please to be with Verizon Fios.