Russell M. Email & Phone Number

Colleyville, Texas

Dallas/Fort Worth Area

- Responsible for the timely resolution of technical support issues- Led 3 teams; a tier 2 technical team; an outbound, production based team; a store acquisition management team- Created process for independent owners purchasing multiple locations to consolidate accounts receivables and associated pricing files- Consulted and partnered with NAPA store owners in order to meet new market objectives in relation to accounts receivables upon acquisitions / mergers - Maintained root level access to over 6000 store servers- Utilized advanced SQL knowledge to analyze server data, resolve complex support incidents- Acted as owner of Incident management and interfaced through Clarity systems, JIRA to Problem Management

Dallas/Fort Worth Area

- Utilized expert level knowledge of Genuine Parts distribution network to effectively manage complex support inquiries - Learned database administration to combine technical and practical knowledge in order to more effectively serve- Completed online Stanford training courses – Relational algebraic expressions, SQL beginner, intermediate, and advanced, and used these skills daily supporting Unix based Solaris 10 servers serving Windows 7 based workstations- Utilized knowledge and familiarity with basic network systems to assist customers in troubleshooting Juniper, Cisco and Dell network infrastructure- Led 1st line team of systems analysts fielding inbound support calls for any and all of customer’s needs – ranging from daily data backup support to complex SQL based insert queries and table joining clauses reflecting data driven customer requests in an ITIL incident management support system utilizing ServiceNow for tracking and ITIL adherence- Established guidelines for adherence to KPIs and SLAs for first level support, maintained adherence to supplier driven OLAs - Developed SQL and retail store operations training program

Dallas/Fort Worth Area

- Conducted semiweekly full P/L review, including monthly final audit; Full Distribution Center P/L accuracy ownership- Generated statements to extend credits and debits from corporate headquarters, the distribution center, and support fees though information driven by JD Edwards AS400 ERM systems- Led annual reconciliation of the General Ledger accompanying annual inventory write –off- Improved DC – vendor payment process, eliminating late payments to vendors - Conducted human resource generalist processes and supervised 2 employees responsible for on boarding and recruiting- Led team of 8 customer service representatives serving independent NAPA store owners, assisting with credit reconciliation, purchase order inquiries / billings and shipment status- Responsible for implementing hunt group for Cisco VOIP customer service call distribution- Coordinated all managerial functions for both teams including scheduling, attendance, and completion of onboarding tasks

Dallas/Fort Worth Area

- Participated in all functional disciplines encompassing Genuine Parts Company’s role in the automotive aftermarket supply chain and distribution based competitive advantage- Focused primarily on distribution and operational processes for GPC’s largest Distribution Center by volume- Responsible for maintaining rigorous training schedule involving national travel and meetings with the executive board - Coordinated physical inventory relocation process for over 12 MM in assets from aging Distribution Center location in Mesquite, TX to state of the art facility in Coppell, TX occurring over a 4 – day period- Participated in Executive Advisory committee for Distribution Center relocation

Bachelor'S Degree, Buisness Administration

Activities and Societies: Kappa Sigma, Nu - Tau, 2008 CAPSIM National Business Simulation Participant

Executive Management Trainee

2 year GPC - subsidized training course, culminating in presentation to the Executive Board. Candidates receive Fortune 200 executive.