Russell Mcafee, Ssgbc Email & Phone Number

Columbus, Oh, Us

West Jefferson, Ohio, United States

Manage a team of 18 Customer Service/Operations Associates. Responsible to for ensuring we are delivering exceptional customer service to our internal and external clients. Provide guidance to ensure our operations team is set up for success on a daily, weekly and monthly basis. Coach, train and motivate to continue to grow and adapt to changes in the logistics industry. Run, analyze and provide KPI, Inbound, Outbound and on-time loading reports to our client. Review and resolve all customer requests and escalations. Partner with leadership from Operations and Inventory to help improve process and procedures across all departments. Partner with external vendors Uber Freight, CHEP and others to ensure our relationship continues to be positive and their support continues to help us exceed our goal

Columbus, Ohio

Manage HR/compliance and ensure safety for 80 employees. Post open positions to job boards and company website. Review applications and vet applicants. Schedule and conduct interviews for all 10 locations and make hiring decisions. Oversee onboarding process, including new hire documentation, benefits setup, and training. Introduce new employees to team members and communicate expectations. Maintain government requirements and registrations; ensure meeting of FDA standards. Update manuals, maintain driver files for each DOT driver, and provide proper MSDS to new customers. Complete annual drug test reports.Oversee employee resignation and termination processes, which include exit interviews and collection of company items. Ensure payout of residual benefits and initiate COBRA documentation. Ensure up-to-date employee training, as well as compliance with regulatory guidelines. Conduct training required by DOT, OSHA, FDA, and Homeland Security. Provide DOT/IATA shipping training. Negotiate contractor compensation for projects. Schedule annual fire inspections.* Play key role in process involving building of 2 new plants, including planning, contractor selection, EPA regulatory compliance and city/state permit offices communication. Includes role as intermediary with engineer in Denmark to ensure building and land compliance.* Revamped employee time clock policy, saving company $18,000 per year. Changed policy of 7-minute round-up/round-down to by-the-minute calculation.* Saved $9,000 per new hire by implementing use of job boards and social media to identify employment candidates instead of depending solely on recruiters.* Orchestrated update of GPS systems in all vehicles, improving record keeping on trucks, cost report detail, and driver activity tracking.

Hilliard, Ohio

Partnered with B2B sales team to reduce negative churn. Conducted discovery calls for companies considering service termination. Assessed customers’ use of lines of service, company growth, technology aptitude, and cost concerns. Reviewed account details to identify cost saving opportunities.Ran detailed reports on features and apps to identify potential promotions. Compose proposals detailing each account line and forwarded to sales reps for presentation to clients. Implemented approved changes and followed up to ensure customer satisfaction Translated proposals into MS Excel documents and prepared detailed write-ups explaining change details to clients and sales team. Tracked market trends for communication to management and finance to aid in proactive promotions development.

Managed team of 12 employees considered top performers with subject matter expertise. Provided training support for offline group. Monitored department performance and identified issues, with attention to maintaining high morale and culture of productivity. Created, scheduled, and delivered department trainings. Provided peer-to-peer coaching. Collected and analyzed department statistics to identify underperforming areas and create corrective action plans. Oversaw projects with timelines between 30-90 days.* Created and taught cross-training course.* Received “Leading” or “Performing” reviews every year.

Dublin, Ohio

Small Business Sales Consultant (Sept. 2009-Nov. 2011)Customer Service Supervisor (Feb. 2008-Sept. 2009)Loyalty Sales Consultant (Nov. 2005 – Jan. 2008)Financial Services Senior Representative (Nov. 2003-Nov. 2005)

Columbus, Ohio Area