Russell Murray Email and Phone Number
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As a Software Consultant, I work closely with large and medium enterprise clients to help push their business forward by providing solutions to fit their accounting needs. This provides opportunities to constantly challenge myself as each solution is unique and often requires customisation to fit their requirements. This has led to me teaching myself programming languages and finding workarounds in order to deliver.My interests lay in staying up to date in industry trends, and in ongoing personal development and career growth. Outside of work, I also enjoy cooking, cinema, and travel.If you'd like to find out more about how I can help your company achieve more, or would simply like to chat, please reach out!
Trintech
View- Website:
- trintech.com
- Employees:
- 499
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Software ConsultantTrintech Apr 2023 - PresentLondon, England, United KingdomLeading end-to-end client implementations, working closely with stakeholders to assess business needs and translate them into functional system requirements.Configuring, and tailoring Cadency solutions to meet client specifications and requirements.Overseeing multiple projects simultaneously, managing timelines, budgets, and resource allocation to ensure on-time and within-scope delivery.Facilitating workshops and discovery sessions to gather client requirements, ensuring alignment between client expectations and solution capabilities.Maintaining consistent communication, providing regular progress updates, managing expectations, and addressing any issues or roadblocks.Identifying potential risks, propose mitigation strategies, and ensure smooth implementation and adoption of solutions.Providing post-implementation support, including troubleshooting, training, and system optimization recommendations to ensure ongoing client success.
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Software Consultant (Jr)Trintech Jan 2022 - Apr 2023London, England, United KingdomHosting regular meetings with multiple stakeholders to identify requirements and agree timelines and deliverables. Developing detailed project plans, identifying tasks and risk factors, and monitoring progress to better adapt to changes where needs arise. Working closely with Account Managers, CSMs, and other departments to improve customer relations leading up to and following each project.
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Support ConsultantTrintech Sep 2020 - Jan 2022London, England, United KingdomWorking with customers to troubleshoot and resolve issues within SLAs, continuously developing expertise of products and finance, and improving customer experience by actively reaching out to reduce wait times. Within this role I maintained a post case survey score of 9.5/10 and closed the 2nd highest total cases 2021.
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Applications AnalysistVista Entertainment Solutions Oct 2018 - Sep 2020London, United KingdomConstantly working to build and develop rapport with small/medium clients, acting as first point of contact.Delivering enhanced functionality for customers by deploying new APIs, writing tailored SQL scripts, and product customisations. Assisting in maintenance of existing systems by resolving issues with data integrity, SQL backup setup, and software configurations.Serving as an escalation point for 2nd line support incidents, working to see challenging software issues through to completion.Preparing and delivering software presentations to team. Mentoring junior staff members covering system setup, software, and support practices -
Implementations ConsultantVista Entertainment Solutions Mar 2017 - Oct 2018London, United KingdomDeployed software solutions and configurations both remotely and on site.Provided ongoing support to enhance experience such as print templates, product updates, and enhancements to existing applications.Project - The Space Cinema, Italy, 6 MonthsConsulted with customer to reach agreement on configuration for software deployment.Implemented loyalty integrated gift card system and worked with the customer web team to create the public facing website.Project – Showcase, UK, 2 MonthsActed as a team to deploy and configure software at multiple sites ensuring uniform, co-ordinated launch under Vista software platform.
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Application ConsultantVista Entertainment Solutions Oct 2015 - Mar 2017London, England, United KingdomResolved customer incidents by troubleshooting issues and making regular use of SQL data services. Diagnosing faults in software and writing structured bug reports for development team.Deployed small scale customisations and provided rest and soap API calls for customers.
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Hub PickerB&Q 2013 - 2015Portsmouth, United KingdomWorked in stock management with a customer facing role, delivering goods and resolved customer issues as they arose. Helped to deploy new workflow to the store and sharpened attention to detail handling large customer orders. -
Sales AssociateLego Group 2011 - 2012London, United KingdomWorked in a flagship store with a high stress environment featuring a predominantly international customer base before and during the 2012 Olympics. Demonstrated an in depth product knowledge and attention to detail while undertaking stock management roles within the store. -
Sales AssociateQd Stores 2009 - 2011London, England Metropolitan AreaProvided customer support at a general retail store. Was part of the stock management team to ensure that goods were available to customers in a timely manner.
Russell Murray Skills
Russell Murray Education Details
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Havering Sixth Form College Of Further And Higher EducationComputing, Biology, Psychology
Frequently Asked Questions about Russell Murray
What company does Russell Murray work for?
Russell Murray works for Trintech
What is Russell Murray's role at the current company?
Russell Murray's current role is Software Consultant at Trintech.
What is Russell Murray's email address?
Russell Murray's email address is ru****@****ista.co
What is Russell Murray's direct phone number?
Russell Murray's direct phone number is +4475856*****
What schools did Russell Murray attend?
Russell Murray attended University Of Portsmouth, Havering Sixth Form College Of Further And Higher Education.
What are some of Russell Murray's interests?
Russell Murray has interest in Bass Guitar, Japanese Language Study, Education, Environment, Science And Technology, Health, Arts And Culture, Video Games.
What skills is Russell Murray known for?
Russell Murray has skills like Databases, Software Engineering, Windows, Java, Microsoft Office, Mobile Applications, Python, Linux, Teamwork, Css, Visual Basic, Customer Service.
Who are Russell Murray's colleagues?
Russell Murray's colleagues are Robert Long, James Mcgroary, Colin Shubitz, Lolabeth Smith, Hanne Gommerud, Paul Marron, Hannah Fogging.
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