Russell Murray Email & Phone Number

London, England, United Kingdom

Leading end-to-end client implementations, working closely with stakeholders to assess business needs and translate them into functional system requirements.Configuring, and tailoring Cadency solutions to meet client specifications and requirements.Overseeing multiple projects simultaneously, managing timelines, budgets, and resource allocation to ensure on-time and within-scope delivery.Facilitating workshops and discovery sessions to gather client requirements, ensuring alignment between client expectations and solution capabilities.Maintaining consistent communication, providing regular progress updates, managing expectations, and addressing any issues or roadblocks.Identifying potential risks, propose mitigation strategies, and ensure smooth implementation and adoption of solutions.Providing post-implementation support, including troubleshooting, training, and system optimization recommendations to ensure ongoing client success.

London, England, United Kingdom

Hosting regular meetings with multiple stakeholders to identify requirements and agree timelines and deliverables. Developing detailed project plans, identifying tasks and risk factors, and monitoring progress to better adapt to changes where needs arise. Working closely with Account Managers, CSMs, and other departments to improve customer relations leading up to and following each project.

London, England, United Kingdom

Working with customers to troubleshoot and resolve issues within SLAs, continuously developing expertise of products and finance, and improving customer experience by actively reaching out to reduce wait times. Within this role I maintained a post case survey score of 9.5/10 and closed the 2nd highest total cases 2021.

London, United Kingdom

Constantly working to build and develop rapport with small/medium clients, acting as first point of contact.Delivering enhanced functionality for customers by deploying new APIs, writing tailored SQL scripts, and product customisations. Assisting in maintenance of existing systems by resolving issues with data integrity, SQL backup setup, and software configurations.Serving as an escalation point for 2nd line support incidents, working to see challenging software issues through to completion.Preparing and delivering software presentations to team. Mentoring junior staff members covering system setup, software, and support practices

London, United Kingdom

Deployed software solutions and configurations both remotely and on site.Provided ongoing support to enhance experience such as print templates, product updates, and enhancements to existing applications.Project - The Space Cinema, Italy, 6 MonthsConsulted with customer to reach agreement on configuration for software deployment.Implemented loyalty integrated gift card system and worked with the customer web team to create the public facing website.Project – Showcase, UK, 2 MonthsActed as a team to deploy and configure software at multiple sites ensuring uniform, co-ordinated launch under Vista software platform.

London, England, United Kingdom

Resolved customer incidents by troubleshooting issues and making regular use of SQL data services. Diagnosing faults in software and writing structured bug reports for development team.Deployed small scale customisations and provided rest and soap API calls for customers.

Portsmouth, United Kingdom

Worked in stock management with a customer facing role, delivering goods and resolved customer issues as they arose. Helped to deploy new workflow to the store and sharpened attention to detail handling large customer orders.

London, United Kingdom

Worked in a flagship store with a high stress environment featuring a predominantly international customer base before and during the 2012 Olympics. Demonstrated an in depth product knowledge and attention to detail while undertaking stock management roles within the store.

London, England Metropolitan Area

Provided customer support at a general retail store. Was part of the stock management team to ensure that goods were available to customers in a timely manner.

Bachelor Of Science (Bsc), Computing, 2.1

Activities and Societies: Japanese Language and Culture SocietyStudies focused around several core disciplines of computer science; user.

Computing, Biology, Psychology